Certification Frequently Asked Questions

Upon paying the test fee, the application process is complete, and you have acknowledged that you meet the requirements listed above in numbers 1–3.

If you have paid for or your company has arranged for you to take a CCST review course, the application fee is included in the course price. View list of available CCST review courses here.

ISA accepts payment via check, certified check, money order, PayPal payment, wire transfer in US Dollars, or credit card. Purchase orders are not accepted. All application fees are non-refundable.

All ISA certification exams are closed book and have multiple-choice questions.  The CCST Specialist – Level 2 certification test is three hours long, and all other certification exams are four hours long. Please see the information below for the number of questions in each exam.

You will receive your test invitation (Notice to Schedule Exam) email 15 days before your assigned test window begins. View the application deadlines below.

If you have attended any CCST review course, you will not be placed into an test window. You will receive your test invitation near the end of your review course and have a 12-month test window in which to take the exam.

If you have not received your test invitation within the allotted time frame, please check your spam or junk folder for an email from candidatesupport@meazurelearning.com. If you still need help locating your test invitation, please email certifications@isa.org for assistance. In certain instances, you may need to provide an alternate email address, as some server firewalls may block the receipt of the test invitation email. 

Please log into your ISA account, then access the “My Credentials” tab to view your credential status and/or pay your recertification fee. If you have issues logging into your ISA account or completing your payment process, please contact one of their customer service representatives at info@isa.org or +1 919-549-8411 for assistance. For additional information, visit the Recertification page.

You will receive your digital badge via email after passing an test or renewing a certification or certificate. If you did not receive it, please look in your spam and junk folders for an email from isa_badges@isa.org. If you still need help locating your digital badge, please email certifications@isa.org for assistance.

To access, manage, and/or share your secure digital badge, use your email address and password to enter your BadgeCert portfolio.

If it is your first time accessing your portfolio or you have forgotten your password, click “Request new password?” on their login page to create your password. More information about using your digital badge can be found here.

Please email certifications@isa.org for assistance if you have not received your digital badge within:

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