Was ist das eigentlich? Cyberrisiken verständlich erklärt

Es wird viel über Cyberrisiken gesprochen. Oftmals fehlt aber das grundsätzliche Verständnis, was Cyberrisiken überhaupt sind. Ohne diese zu verstehen, lässt sich aber auch kein Versicherungsschutz gestalten.

Beinahe alle Aktivitäten des täglichen Lebens können heute über das Internet abgewickelt werden. Online-Shopping und Online-Banking sind im Alltag angekommen. Diese Entwicklung trifft längst nicht nur auf Privatleute, sondern auch auf Firmen zu. Das Schlagwort Industrie 4.0 verheißt bereits eine zunehmende Vernetzung diverser geschäftlicher Vorgänge über das Internet.

Anbieter von Cyberversicherungen für kleinere und mittelständische Unternehmen (KMU) haben Versicherungen die Erfahrung gemacht, dass trotz dieser eindeutigen Entwicklung Cyberrisiken immer noch unterschätzt werden, da sie als etwas Abstraktes wahrgenommen werden. Für KMU kann dies ein gefährlicher Trugschluss sein, da gerade hier Cyberattacken existenzbedrohende Ausmaße annehmen können. So wird noch häufig gefragt, was Cyberrisiken eigentlich sind. Diese Frage ist mehr als verständlich, denn ohne (Cyber-)Risiken bestünde auch kein Bedarf für eine (Cyber-)Versicherung.

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Want To Move Up In Your Company? Nine Questions To Ask Your Manager

getty

Getting promoted or moving into a new role at your company can be a difficult path to take if you’re not sure how to get there. While you may feel you’re ready for such a change, you may still need certifications, new skills or more experience that can supply you the resume you need to take on this new role. Rather than guessing what further qualifications you may need, it can be helpful to reach out to your manager first.

By asking the right questions and starting the right conversations, you can learn a lot about what problems your company faces and what you can do to help tackle them. To help get you started, the members of Young Entrepreneur Council each offer one question they believe you should ask your manager if you're looking to both Boost in your current role and advance in your company and career.

1. Are there any additional projects I can take on?

Asking for more responsibility is usually the best way to justify a raise or advancement in a company. If you come with a concrete plan for what projects you'd like to work on, you show that you have a finger on the pulse of the company. It also shows that you are thinking like a business owner and are proactive about finding solutions and getting things done rather than being reactive and simply just existing in the company. In short, if you keep the dialogue focused on what you can do for the company, it becomes more about you adding value to the company and less about you asking for something. - Shu Saito, All Filters

2. What will show you I've grown and am ready to move up?

“What can I be responsible for that will show you I've grown and am ready to move up?” may be a direct question, but it does something important: It compels the manager to supply clear metrics that a young professional can meet with the expectation of professional growth in the end. It's also important to get such answers documented because, all too often, young people take on greater workloads but find themselves at the same pay level and role. Creating a paper trail and setting expectations for everyone involved ensures that you're communicative and that you're doing added work with the intention to get compensated correctly. - Blair Williams, MemberPress

3. What is the most valuable attribute I bring to the team?

A great question to ask a manager is, "What is the most valuable attribute I bring to the team?" This question helps you zero in on the particular strengths your management team values in you and the unique strengths you bring to the team. You can then start to plan and frame your future role to best play to your strengths. - Leila Lewis, Be Inspired PR

4. What is their road map and how can I play a bigger part?

As a professional, you need to know where your company is heading. Chances are there are opportunities for you to gain new skills that will add value down the line. If you do not want to ask to be directly trained in these new skills, you can take online courses to develop them as well. Later—when the time is right—you can present certifications to help you advance professionally. Keep in mind that your commitment to your company is a huge value-add. If you are with a company that supports your growth, you will continue to advance. Be confident in asking what the future holds and how you can play a bigger part, then pursue education to fill this role. - Matthew Capala, Alphametic

5. Can I share some ideas for the company with you?

I love this question because it shows that an employee has done their homework and is proactively coming up with plans and ideas to grow the business. As a leader, I'm always looking for people in my business who want to grow and take on responsibilities. The way I identify them is by noticing when they're taking on responsibilities and actively helping the business in areas where it's lacking support. Show that you're seeing places that need improvement and then talk about your plans to resolve these issues. This alone will create a good impression and keep you top of mind for moving to a higher role. - Syed Balkhi, WPBeginner

6. What skills should I focus on developing to make a greater impact?

This question demonstrates an individual's commitment to self-improvement and dedication toward aligning their goals with the company's objectives. By seeking guidance from their managers on specific areas for development, professionals can enhance their skill sets and broaden their knowledge base, positioning themselves as valuable assets within the organization. In doing so, they Boost their current roles and increase the likelihood of being considered for future opportunities and promotions. - Kristin Kimberly Marquet, Marquet Media, LLC

7. If they are successful three years from now, what happened to get us there?

A great question to ask is, "Let's say they are having coffee three years from now, and everything has gone incredibly well for you, me and their company. What's happened to get us there?" This allows for follow-up conversations about what your contribution to that success is, what your role can be now and in the future and also how you as a professional can help your manager achieve greater success. - Andrew Howlett, Struck

8. Where should I be focusing my time?

A smart question to ask your manager is, “What should I be focusing more of my time on, and what would you like me to focus less of my time on?” It shows your manager that you’re serious about fulfilling your role to the best of your ability and that it really matters to you whether expectations are being met. It also highlights the fact that you want your efforts and time to contribute to what matters most: the objectives that will push your team and company to success. Ultimately, it shows a memorable level of dedication and self-awareness that any manager would be pleased to see and make note of. - Blair Thomas, eMerchantBroker

9. Are there any industry conferences or workshops I can attend?

Asking your manager about opportunities to attend industry conferences or workshops demonstrates your proactive approach to professional development. Because this is not really compulsory for employees, this question showcases your enthusiasm for staying up to date with industry trends, best practices and emerging technologies. Attending conferences and workshops allows you to gain valuable insights, learn from industry experts and bring fresh perspectives back to your role. Moreover, these events provide excellent networking opportunities where you can connect with professionals in your field, exchange ideas and potentially uncover new career prospects. If you're in a leadership role, you get a chance to build a team with the same network, as you meet so many people out there. - Adam Preiser, WPCrafter


Fayetteville Superintendent Mulford fields questions during ‘Java with John’ community outreach session

FAYETTEVILLE -- Superintendent John Mulford fielded questions ranging from parking at Fayetteville High School to playground safety and support for the visual arts during the inaugural Java with John on Wednesday.

Mulford addressed a group of about 45 on the patio at the Jammin Java coffee shop. The crowd included School District staffers and parents of students. Mulford said the meetings are planned to be monthly and at different locations. He added it's an opportunity for casual conversation, keeping the community informed about district activities and addressing questions, concerns and receiving public feedback.

"I've had people tell me this is dangerous," Mulford said. "But that's OK because that's how they get better, right? For us to make decisions about how they need to proceed as a district, they have to know what the community's hopes and dreams are for their School District."

The sessions are sponsored by the Fayetteville Chamber of Commerce, Mulford said.

Mulford succeeded John L Colbert as superintendent on July 1.


 




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Warum sind Cyberrisiken so schwer greifbar?

Als mehr oder weniger neuartiges Phänomen stellen Cyberrisiken Unternehmen und Versicherer vor besondere Herausforderungen. Nicht nur die neuen Schadenszenarien sind abstrakter oder noch nicht bekannt. Häufig sind immaterielle Werte durch Cyberrisiken in Gefahr. Diese wertvollen Vermögensgegenstände sind schwer bewertbar.

Obwohl die Gefahr durchaus wahrgenommen wird, unterschätzen viele Firmen ihr eigenes Risiko. Dies liegt unter anderem auch an den Veröffentlichungen zu Cyberrisiken. In der Presse finden sich unzählige Berichte von Cyberattacken auf namhafte und große Unternehmen. Den Weg in die Presse finden eben nur die spektakulären Fälle. Die dort genannten Schadenszenarien werden dann für das eigene Unternehmen als unrealistisch eingestuft. Die für die KMU nicht minder gefährlichen Cyber­attacken werden nur selten publiziert.

Aufgrund der fehlenden öffentlichen Meldungen von Sicherheitsvorfällen an Sicherheitsbehörden und wegen der fehlenden Presseberichte fällt es schwer, Fakten und Zahlen zur Risikolage zu erheben. Aber ohne diese Grundlage fällt es schwer, in entsprechende Sicherheitsmaßnahmen zu investieren.

Erklärungsleitfaden anhand eines Ursache-Wirkungs-Modells

Häufig nähert man sich dem Thema Cyberrisiko anlass- oder eventbezogen, also wenn sich neue Schaden­szenarien wie die weltweite WannaCry-Attacke entwickeln. Häufig wird auch akteursgebunden beleuchtet, wer Angreifer oder Opfer sein kann. Dadurch begrenzt man sich bei dem Thema häufig zu sehr nur auf die Cyberkriminalität. Um dem Thema Cyberrisiko jedoch gerecht zu werden, müssen auch weitere Ursachen hinzugezogen werden.

Mit einer Kategorisierung kann das Thema ganzheitlich und nachvollziehbar strukturiert werden. Ebenso hilft eine solche Kategorisierung dabei, eine Abgrenzung vorzunehmen, für welche Gefahren Versicherungsschutz über eine etwaige Cyberversicherung besteht und für welche nicht.

Die Ursachen sind dabei die Risiken, während finanzielle bzw. nicht finanzielle Verluste die Wirkungen sind. Cyberrisiken werden demnach in zwei Hauptursachen eingeteilt. Auf der einen Seite sind die nicht kriminellen Ursachen und auf der anderen Seite die kriminellen Ursachen zu nennen. Beide Ursachen können dabei in drei Untergruppen unterteilt werden.

Nicht kriminelle Ursachen

Höhere Gewalt

Häufig hat man bei dem Thema Cyberrisiko nur die kriminellen Ursachen vor Augen. Aber auch höhere Gewalt kann zu einem empfindlichen Datenverlust führen oder zumindest die Verfügbarkeit von Daten einschränken, indem Rechenzentren durch Naturkatastrophen wie beispielsweise Überschwemmungen oder Erdbeben zerstört werden. Ebenso sind Stromausfälle denkbar.

Menschliches Versagen/Fehlverhalten

Als Cyberrisiken sind auch unbeabsichtigtes und menschliches Fehlverhalten denkbar. Hierunter könnte das versehentliche Veröffentlichen von sensiblen Informationen fallen. Möglich sind eine falsche Adressierung, Wahl einer falschen Faxnummer oder das Hochladen sensibler Daten auf einen öffentlichen Bereich der Homepage.

Technisches Versagen

Auch Hardwaredefekte können zu einem herben Datenverlust führen. Neben einem Überhitzen von Rechnern sind Kurzschlüsse in Systemtechnik oder sogenannte Headcrashes von Festplatten denkbare Szenarien.

Kriminelle Ursachen

Hackerangriffe

Hackerangriffe oder Cyberattacken sind in der Regel die Szenarien, die die Presse dominieren. Häufig wird von spektakulären Datendiebstählen auf große Firmen oder von weltweiten Angriffen mit sogenannten Kryptotrojanern berichtet. Opfer kann am Ende aber jeder werden. Ziele, Methoden und auch das Interesse sind vielfältig. Neben dem finanziellen Interesse können Hackerangriffe auch zur Spionage oder Sabotage eingesetzt werden. Mögliche Hackermethoden sind unter anderem: Social Engineering, Trojaner, DoS-Attacken oder Viren.

Physischer Angriff

Die Zielsetzung eines physischen Angriffs ist ähnlich dem eines Hacker­angriffs. Dabei wird nicht auf die Tools eines Hackerangriffs zurückgegriffen, sondern durch das physische Eindringen in Unternehmensgebäude das Ziel erreicht. Häufig sind es Mitarbeiter, die vertrauliche Informationen stehlen, da sie bereits den notwendigen Zugang zu den Daten besitzen.

Erpressung

Obwohl die Erpressung aufgrund der eingesetzten Methoden auch als Hacker­angriff gewertet werden könnte, ergibt eine Differenzierung Sinn. Erpressungsfälle durch Kryptotrojaner sind eines der häufigsten Schadenszenarien für kleinere und mittelständische Unternehmen. Außerdem sind auch Erpressungsfälle denkbar, bei denen sensible Daten gestohlen wurden und ein Lösegeld gefordert wird, damit sie nicht veröffentlicht oder weiterverkauft werden.

Ihre Cyberversicherung sollte zumindet folgende Schäden abdecken:

Cyber-Kosten:

  • Soforthilfe und Forensik-Kosten (Kosten der Ursachenermittlung, Benachrichtigungskosten und Callcenter-Leistung)
  • Krisenkommunikation / PR-Maßnahmen
  • Systemverbesserungen nach einer Cyber-Attacke
  • Aufwendungen vor Eintritt des Versicherungsfalls

Cyber-Drittschäden (Haftpflicht):

  • Befriedigung oder Abwehr von Ansprüchen Dritter
  • Rechtswidrige elektronische Kommunikation
  • Ansprüche der E-Payment-Serviceprovider
  • Vertragsstrafe wegen der Verletzung von Geheimhaltungspflichten und Datenschutzvereinbarungen
  • Vertragliche Schadenersatzansprüche
  • Vertragliche Haftpflicht bei Datenverarbeitung durch Dritte
  • Rechtsverteidigungskosten

Cyber-Eigenschäden:

  • Betriebsunterbrechung
  • Betriebsunterbrechung durch Ausfall von Dienstleister (optional)
  • Mehrkosten
  • Wiederherstellung von Daten (auch Entfernen der Schadsoftware)
  • Cyber-Diebstahl: elektronischer Zahlungsverkehr, fehlerhafter Versand von Waren, Telefon-Mehrkosten/erhöhte Nutzungsentgelte
  • Cyber-Erpressung
  • Entschädigung mit Strafcharakter/Bußgeld
  • Ersatz-IT-Hardware
  • Cyber-Betrug