Was ist das eigentlich? Cyberrisiken verständlich erklärt

Es wird viel über Cyberrisiken gesprochen. Oftmals fehlt aber das grundsätzliche Verständnis, was Cyberrisiken überhaupt sind. Ohne diese zu verstehen, lässt sich aber auch kein Versicherungsschutz gestalten.

Beinahe alle Aktivitäten des täglichen Lebens können heute über das Internet abgewickelt werden. Online-Shopping und Online-Banking sind im Alltag angekommen. Diese Entwicklung trifft längst nicht nur auf Privatleute, sondern auch auf Firmen zu. Das Schlagwort Industrie 4.0 verheißt bereits eine zunehmende Vernetzung diverser geschäftlicher Vorgänge über das Internet.

Anbieter von Cyberversicherungen für kleinere und mittelständische Unternehmen (KMU) haben Versicherungen die Erfahrung gemacht, dass trotz dieser eindeutigen Entwicklung Cyberrisiken immer noch unterschätzt werden, da sie als etwas Abstraktes wahrgenommen werden. Für KMU kann dies ein gefährlicher Trugschluss sein, da gerade hier Cyberattacken existenzbedrohende Ausmaße annehmen können. So wird noch häufig gefragt, was Cyberrisiken eigentlich sind. Diese Frage ist mehr als verständlich, denn ohne (Cyber-)Risiken bestünde auch kein Bedarf für eine (Cyber-)Versicherung.

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ChatGPT Will Power Up And Organize Your Outlines

Testing artificial intelligence (AI) tools is a losing game. It is a machine, after all, and does not get tired. I do. Look at the Boston Dynamics Atlas robot pictured here and tell me that’s not “happy mode.” Built-in enthusiasm, high energy, and confidence to never stop going.

A Boston Dynamics Atlas robot performs a jump during a demonstration, Wednesday, Jan. 13, 2021, at ... [+] the company's facilities in Waltham, Mass. The company engineered the robot to be able to dance in a fluid manner that is almost human. (AP Photo/Josh Reynolds)

Copyright 2020 The Associated Press. All rights reserved.

I need some of that robot energy to help me as I keep testing various prompts, concepts, parameters with the plan (and hope) to uncover techniques and tips that will help readers get more out of the tool and thus be more productive (built into that premise is as they are more productive it grants us more free time - I am not sure about that one, either). Onward and upward, this is still a ton of fun.

Over the past few weeks and months, across various AI platforms and in discussions with people far more expert than me. I have been compiling a list of key lessons and takeaways, but by the time I finish testing there could be a whole new generation of powerful tools that make this effort redundant.

Full disclosure: I am testing these platforms but I am not using the results in my writing here (that’s against the rules, for sure), not as a direct copy and paste, and I almost entirely try to do the research using Topics and ideas that are unrelated to the post itself as you will see in today’s example of creating outlines with ChatGPT. Simplified screenshots, as in removing all of my back and forth with “Verby” (what I call ChatGPT now) to follow.

One of the great things about ChatGPT is it forces almost everyone to step back and reevaluate one’s own creativity, skill, methods, and output. Normally, I do not create an outline when I write, although I certainly learned how to do them in high school and college as a way to frame one’s thoughts and ideas and stay pointed in the right direction. Mostly, I free write (almost like free climbing without the death threat) and then an outline emerges. Sometimes.

Naturally, a quick search brought up some excellent results: “What’s the best way to outline an article?” and up pops one from Grammarly, one of the cool writing assistants that has been around for a while (and which I think is built into numerous writing platforms): How Outlining Is Essential to Your Writing. Grammarly has an excellent blog and approach to helping you improve, with and without their service.

So I popped their suggested outline into ChatGPT and asked it what it thought, here’s the screenshot and it gave them Excellent Marks with a couple of suggestions.

Getting help from ChatGPT with creating an outline. First part is the excellent Grammarly post ... [+] (linked above) explaining how to build an outline in Topic form. Second part is ChatGPT praise and suggestions.

ChatGPT Screenshot by TJ McCue

Then, as you will see, I asked it to condense it as you can see below. I clipped a portion of the ChatGPT conversation as there was a bit more back and forth. I could have also simply asked it for an outline on the Topic of mindfulness.

Condensing an outline with ChatGPT help

ChatGPT screenshot by TJ McCue

In a similar vein, I took an old article of mine and asked it to “reverse engineer” my copy and to provide me an outline of that article. I will not bore you with the back and forth, but it did a good job, of course, of breaking apart my long article. I asked it for an outline of my piece, a list of key takeaways in bullet point form, and a narrative summary. That was all in the prompt that looked like this (and yes, I always ask politely):

PROMPT: Please create a detailed outline from this text, then create a summary of key points, then a narrative summary of the full text (thank you): 2,083 words of TEXT Pasted

In my piece last week, I mentioned I have had luck with posting up to as much as 2,500 words and asking ChatGPT to dissect, rearrange, rewrite, and so forth. Anything over that, can prompt an error, at least that has been my experience. You can read that post here: ChatGPT Hack For Summarizing Your Work. Extra tip: When engaging with ChatGPT, if you get an error, and then another, just refresh your page.

Finally, my last method is the one I mentioned in my review-ish post about Otter.ai, and it is this — I record a ton of my ideas into my Easy Voice Recorder app (which I love and should review soon) and then upload those three to five minute one-sided MP3 audio “conversations” to Otter, which transcribes them.

That transcribed content goes directly into ChatGPT (for these tests and beyond) and I ask it to outline my thoughts, or summarize it, and so on. It is 100 percent me writing audibly and something I have been doing for years; it is just easier now with the apps and tools they have.

ChatGPT takes my content and operates as what I see as my assistant, my part time editor, to help me make sense of my own thoughts. Not sure that’s a true hack, but it does save me a ton of time (the Otter.ai part does). The back and forth with ChatGPT “Verby” takes more time thus my starting comment of being tired. Not truly tired, but aware that I will lose this game of wits and stamina as the Atlas Robot jumps with joy. Hopefully, the AI tools will figure out how to bottle that up, too.


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Warum sind Cyberrisiken so schwer greifbar?

Als mehr oder weniger neuartiges Phänomen stellen Cyberrisiken Unternehmen und Versicherer vor besondere Herausforderungen. Nicht nur die neuen Schadenszenarien sind abstrakter oder noch nicht bekannt. Häufig sind immaterielle Werte durch Cyberrisiken in Gefahr. Diese wertvollen Vermögensgegenstände sind schwer bewertbar.

Obwohl die Gefahr durchaus wahrgenommen wird, unterschätzen viele Firmen ihr eigenes Risiko. Dies liegt unter anderem auch an den Veröffentlichungen zu Cyberrisiken. In der Presse finden sich unzählige Berichte von Cyberattacken auf namhafte und große Unternehmen. Den Weg in die Presse finden eben nur die spektakulären Fälle. Die dort genannten Schadenszenarien werden dann für das eigene Unternehmen als unrealistisch eingestuft. Die für die KMU nicht minder gefährlichen Cyber­attacken werden nur selten publiziert.

Aufgrund der fehlenden öffentlichen Meldungen von Sicherheitsvorfällen an Sicherheitsbehörden und wegen der fehlenden Presseberichte fällt es schwer, Fakten und Zahlen zur Risikolage zu erheben. Aber ohne diese Grundlage fällt es schwer, in entsprechende Sicherheitsmaßnahmen zu investieren.

Erklärungsleitfaden anhand eines Ursache-Wirkungs-Modells

Häufig nähert man sich dem Thema Cyberrisiko anlass- oder eventbezogen, also wenn sich neue Schaden­szenarien wie die weltweite WannaCry-Attacke entwickeln. Häufig wird auch akteursgebunden beleuchtet, wer Angreifer oder Opfer sein kann. Dadurch begrenzt man sich bei dem Thema häufig zu sehr nur auf die Cyberkriminalität. Um dem Thema Cyberrisiko jedoch gerecht zu werden, müssen auch weitere Ursachen hinzugezogen werden.

Mit einer Kategorisierung kann das Thema ganzheitlich und nachvollziehbar strukturiert werden. Ebenso hilft eine solche Kategorisierung dabei, eine Abgrenzung vorzunehmen, für welche Gefahren Versicherungsschutz über eine etwaige Cyberversicherung besteht und für welche nicht.

Die Ursachen sind dabei die Risiken, während finanzielle bzw. nicht finanzielle Verluste die Wirkungen sind. Cyberrisiken werden demnach in zwei Hauptursachen eingeteilt. Auf der einen Seite sind die nicht kriminellen Ursachen und auf der anderen Seite die kriminellen Ursachen zu nennen. Beide Ursachen können dabei in drei Untergruppen unterteilt werden.

Nicht kriminelle Ursachen

Höhere Gewalt

Häufig hat man bei dem Thema Cyberrisiko nur die kriminellen Ursachen vor Augen. Aber auch höhere Gewalt kann zu einem empfindlichen Datenverlust führen oder zumindest die Verfügbarkeit von Daten einschränken, indem Rechenzentren durch Naturkatastrophen wie beispielsweise Überschwemmungen oder Erdbeben zerstört werden. Ebenso sind Stromausfälle denkbar.

Menschliches Versagen/Fehlverhalten

Als Cyberrisiken sind auch unbeabsichtigtes und menschliches Fehlverhalten denkbar. Hierunter könnte das versehentliche Veröffentlichen von sensiblen Informationen fallen. Möglich sind eine falsche Adressierung, Wahl einer falschen Faxnummer oder das Hochladen sensibler Daten auf einen öffentlichen Bereich der Homepage.

Technisches Versagen

Auch Hardwaredefekte können zu einem herben Datenverlust führen. Neben einem Überhitzen von Rechnern sind Kurzschlüsse in Systemtechnik oder sogenannte Headcrashes von Festplatten denkbare Szenarien.

Kriminelle Ursachen

Hackerangriffe

Hackerangriffe oder Cyberattacken sind in der Regel die Szenarien, die die Presse dominieren. Häufig wird von spektakulären Datendiebstählen auf große Firmen oder von weltweiten Angriffen mit sogenannten Kryptotrojanern berichtet. Opfer kann am Ende aber jeder werden. Ziele, Methoden und auch das Interesse sind vielfältig. Neben dem finanziellen Interesse können Hackerangriffe auch zur Spionage oder Sabotage eingesetzt werden. Mögliche Hackermethoden sind unter anderem: Social Engineering, Trojaner, DoS-Attacken oder Viren.

Physischer Angriff

Die Zielsetzung eines physischen Angriffs ist ähnlich dem eines Hacker­angriffs. Dabei wird nicht auf die Tools eines Hackerangriffs zurückgegriffen, sondern durch das physische Eindringen in Unternehmensgebäude das Ziel erreicht. Häufig sind es Mitarbeiter, die vertrauliche Informationen stehlen, da sie bereits den notwendigen Zugang zu den Daten besitzen.

Erpressung

Obwohl die Erpressung aufgrund der eingesetzten Methoden auch als Hacker­angriff gewertet werden könnte, ergibt eine Differenzierung Sinn. Erpressungsfälle durch Kryptotrojaner sind eines der häufigsten Schadenszenarien für kleinere und mittelständische Unternehmen. Außerdem sind auch Erpressungsfälle denkbar, bei denen sensible Daten gestohlen wurden und ein Lösegeld gefordert wird, damit sie nicht veröffentlicht oder weiterverkauft werden.

Ihre Cyberversicherung sollte zumindet folgende Schäden abdecken:

Cyber-Kosten:

  • Soforthilfe und Forensik-Kosten (Kosten der Ursachenermittlung, Benachrichtigungskosten und Callcenter-Leistung)
  • Krisenkommunikation / PR-Maßnahmen
  • Systemverbesserungen nach einer Cyber-Attacke
  • Aufwendungen vor Eintritt des Versicherungsfalls

Cyber-Drittschäden (Haftpflicht):

  • Befriedigung oder Abwehr von Ansprüchen Dritter
  • Rechtswidrige elektronische Kommunikation
  • Ansprüche der E-Payment-Serviceprovider
  • Vertragsstrafe wegen der Verletzung von Geheimhaltungspflichten und Datenschutzvereinbarungen
  • Vertragliche Schadenersatzansprüche
  • Vertragliche Haftpflicht bei Datenverarbeitung durch Dritte
  • Rechtsverteidigungskosten

Cyber-Eigenschäden:

  • Betriebsunterbrechung
  • Betriebsunterbrechung durch Ausfall von Dienstleister (optional)
  • Mehrkosten
  • Wiederherstellung von Daten (auch Entfernen der Schadsoftware)
  • Cyber-Diebstahl: elektronischer Zahlungsverkehr, fehlerhafter Versand von Waren, Telefon-Mehrkosten/erhöhte Nutzungsentgelte
  • Cyber-Erpressung
  • Entschädigung mit Strafcharakter/Bußgeld
  • Ersatz-IT-Hardware
  • Cyber-Betrug