Was ist das eigentlich? Cyberrisiken verständlich erklärt

Es wird viel über Cyberrisiken gesprochen. Oftmals fehlt aber das grundsätzliche Verständnis, was Cyberrisiken überhaupt sind. Ohne diese zu verstehen, lässt sich aber auch kein Versicherungsschutz gestalten.

Beinahe alle Aktivitäten des täglichen Lebens können heute über das Internet abgewickelt werden. Online-Shopping und Online-Banking sind im Alltag angekommen. Diese Entwicklung trifft längst nicht nur auf Privatleute, sondern auch auf Firmen zu. Das Schlagwort Industrie 4.0 verheißt bereits eine zunehmende Vernetzung diverser geschäftlicher Vorgänge über das Internet.

Anbieter von Cyberversicherungen für kleinere und mittelständische Unternehmen (KMU) haben Versicherungen die Erfahrung gemacht, dass trotz dieser eindeutigen Entwicklung Cyberrisiken immer noch unterschätzt werden, da sie als etwas Abstraktes wahrgenommen werden. Für KMU kann dies ein gefährlicher Trugschluss sein, da gerade hier Cyberattacken existenzbedrohende Ausmaße annehmen können. So wird noch häufig gefragt, was Cyberrisiken eigentlich sind. Diese Frage ist mehr als verständlich, denn ohne (Cyber-)Risiken bestünde auch kein Bedarf für eine (Cyber-)Versicherung.

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Exam Number : ADX-271
Exam Name : Salesforce Certified Community Cloud Consultant
Vendor Name : Salesforce
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ADX-271 exam Format | ADX-271 Course Contents | ADX-271 Course Outline | ADX-271 exam Syllabus | ADX-271 exam Objectives


Exam Details for ADX-271 Salesforce Certified Community Cloud Consultant:

Number of Questions: The exam consists of approximately 60 multiple-choice and multiple-select questions.

Time Limit: The total time allocated for the exam is 105 minutes (1 hour and 45 minutes).

Passing Score: To pass the exam, you must achieve a minimum score of 68%.

Exam Format: The exam is conducted online and is proctored. You will be required to answer the questions within the allocated time frame.

Course Outline:

1. Community Cloud Overview:
- Introduction to Salesforce Community Cloud
- Differentiate between internal and external communities
- Understand the benefits and use cases of Community Cloud

2. Community Planning and Design:
- Define community objectives and requirements
- Identify and engage community stakeholders
- Create a community strategy and roadmap

3. Community Setup and Configuration:
- Set up and configure community preferences and settings
- Customize community branding, themes, and templates
- Implement community navigation and page layouts

4. Community User Management:
- Create and manage community users and profiles
- Configure user authentication and access control
- Implement external user registration and self-service capabilities

5. Community Content Management:
- Define and organize community content structure
- Configure and manage data categories and topics
- Enable content moderation and collaboration features

6. Community Collaboration and Engagement:
- Implement community groups and collaboration features
- Enable and configure community feeds and Chatter
- Utilize community events, ideas, and polls for engagement

7. Community Customization and Integration:
- Customize community using Lightning Components and templates
- Integrate external systems and data sources with Community Cloud
- Implement custom actions and automation in the community

8. Community Analytics and Reporting:
- Track and measure community adoption and engagement
- Generate reports and dashboards for community performance
- Utilize Community Cloud Einstein Analytics features

Exam Objectives:

1. Understand the concepts and features of Salesforce Community Cloud.
2. Plan and design a community based on specific objectives and requirements.
3. Configure and customize community settings, branding, and navigation.
4. Manage community users, profiles, and access control.
5. Organize and manage community content for effective knowledge sharing.
6. Enable collaboration and engagement features within the community.
7. Customize and integrate Community Cloud with external systems and data sources.
8. Analyze and report on community performance using built-in and Einstein Analytics tools.

Exam Syllabus:

The exam syllabus covers the following topics:

1. Community Cloud Overview
- Introduction to Community Cloud
- Internal vs. external communities
- Use cases and benefits of Community Cloud

2. Community Planning and Design
- Defining community objectives and requirements
- Engaging community stakeholders
- Community strategy and roadmap

3. Community Setup and Configuration
- Community preferences and settings
- Customizing branding, themes, and templates
- Navigation and page layout configuration

4. Community User Management
- Creating and managing community users and profiles
- User authentication and access control
- External user registration and self-service

5. Community Content Management
- Defining and organizing community content structure
- Data categories and syllabus configuration
- Content moderation and collaboration features

6. Community Collaboration and Engagement
- Community groups and collaboration features
- Community feeds and Chatter configuration
- Events, ideas, and polls for community engagement

7. Community Customization and Integration
- Lightning Components and templates customization
- External system and data source integration
- Custom actions and automation in the community

8. Community Analytics and Reporting
- Tracking and measuring community

adoption and engagement
- Reports and dashboards for community performance
- Community Cloud Einstein Analytics features



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Salesforce Community exam format

 

Salesforce CEO Marc Benioff Reportedly Hints At No Digital Dreamforce This Year

Benioff also said he’s not sure how much longer he’ll run the company, according to a report.

ARTICLE TITLE HERE

Few expect large-scale live events to resume anytime soon due to the Covid-19 pandemic, but most major tech companies have shifted their important conferences to virtual formats.

Salesforce, however, might just opt to entirely forego Dreamforce, the industry’s largest and most star-studded affair, in any form in 2020, Salesforce founder and CEO Marc Benioff told The Information in a report published Monday.

In April, Salesforce formally canceled the massive event, originally slated for Nov. 9 through 12, that last year drew 170,000 registered attendees to San Francisco, and likely tens of thousands more who didn’t register. At the time, the Software-as-a-Service giant said it would hold an online virtual event instead.

[Related: 5 Key Takeaways From Dreamforce 2019]

Salesforce also canceled Tableau Conference 2020, its business intelligence and data visualization subsidiary’s annual conference that attracted some 20,000 attendees. Tableau’s conference, scheduled for Oct. 5 through 8 in Las Vegas, would also go virtual, the company said.

“Dreamforce is obviously a critical brand for Salesforce, but there’s no Dreamforce this year,” Benioff told The Information.

He went on to say he’s no longer sure the live event will be replaced by a digital format, the tech news site reported.

Silverline, a leading Salesforce channel partner headquartered in New York City, has been working with Salesforce in latest months as its ecosystem marketing system pivoted to focusing on digital conferences, Kai Hsiung, Silverline’s chief growth officer, told CRN.

“From that perspective, we’ve been eager to see how a virtual Dreamforce could take place, with Silverline supporting it with all their digital marketing capabilities,” Hsuing said.

But if that too gets canceled, “it likely won’t have much impact to Silverline overall,” he said.

Silverline instead would focus marketing resources to various Salesforce go-to-market initiatives, and just “look forward to an in-person event in 2021.”

Benioff also told The Information he’s not sure how much longer he will run Salesforce, the company he founded in 1999 after leaving his position as the youngest vice president in Oracle’s history.

“I advise others and I advise myself the same thing, which is I have an open mind to all possibilities, and whatever is the right thing going forward, I will do,” Benioff said, according to the report.

The Information also reported that Mike Micucci, who led the Salesforce e-commerce and community collaboration businesses, has left the company.

Salesforce did not respond to requests for comment on any change in Dreamforce plans.


Now Powered By Lightning UX Framework, Salesforce Community Cloud Upgrades Its Digital Experience

Salesforce is enhancing its Community Cloud to empower partners to design more vibrant, highly customized portals for organizations looking to better engage customers, employees and their own partners.

In its two most-recent releases, and one coming later this year, the CRM leader is "extending the digital experience," making design and branding a core component of the platform used for deploying self-service online communities, Anna Rosenman, senior director of product marketing for Community Cloud, told CRN.

Salesforce is focused on giving systems integrators the ability to use pre-built templates, components, and themes to address needs of customers in specific verticals looking to engage diverse audiences, Rosenman said.

[Related: Salesforce's AppExchange Updates Technology Partner Program To Promote Cutting Edge Capabilities]

Salesforce introduced Community Builder in 2015, a product taking a templatized approach to launching community portals. Last year, Lightning Bolt (pictured) provided a framework for building portals and community clouds faster with reusable components.

Those capabilities undergird this year's series of Community Cloud upgrades.

The Summer release of Community Cloud added CMS Connect, a tool for integration with most popular content management systems, Rosenman said.

"Now they can leverage existing investment in a CMS system and create personalized experiences for whoever is viewing this content," she told CRN.

Before that, Salesforce introduced the ability to target specific audiences with unique content. The next release in the winter will go further by enabling dynamic creation of custom themes that display branding geared to customers or partners accessing the Community Cloud portals, all guided by CRM data, Rosenman said.

Those upgrades, for example, could allow a vendor to deploy a channel portal with content and a user experience that discerns between partners in different tiers or geographies, she said.

Partners told CRN the user experience-oriented upgrades are timely as Salesforce integrators increasingly adopt Lightning Bolt as their approach to building reusable templates and components specific to the industries they specialize in serving.

Eric Scheel, CTO of Magnet360, a Minneapolis, Minn.-based partner, said introducing the Lightning platform to Community Cloud prompted a major transformation continuing to take shape with the latest releases.

"Features like audience targeting, those are features that allow us to continue down to that one-to-one journey level, create a much more tailored experience," Scheel told CRN.

But the real transformation underlying all those upgrades is the Lightning UX framework supplanting VisualForce, another user-experience framework, as the preferred means of constructing Communities through Salesforce.

Salesforce in its latest releases has been peeling back restrictions on how much customization is possible with Lightning, he said.

"We're only building Lightning Communities going forward, not building traditional VisualForce communities," Scheel said. "Don't have to anymore. Can do this all through Lightning."

Yoni Barkan, director of global solutions and innovation at Appirio, a partner headquartered in Indianapolis, said "packaging user experience and design components with the underlying workflow and business logic and objects" is an entirely new approach to deploying online communities with Salesforce.

"Lightning Bolt gives us the capability to package this up and quickly deploy it to customers," Barkan told CRN.

The audience targeting and dynamic theming upgrades will further enable partners to offer Community Cloud variations customized for specific users, including brand experiences that adapt to different audiences.

"Generally speaking they are getting a lot of traction and interest in Salesforce Communities and Lightning Bolt solutions right now, especially when they leverage the newer design capabilities," Barkan said.

Enterprises don't want entirely off-the-shelf solutions from their SIs, he said. Community Cloud increasingly allows partners to showcase their industry expertise and leverage pre-built components as accelerators, he said.


BM Education: Rethinking exams: Open-book format

Bangalore Mirror Bureau / Updated: Jan 3, 2024, 06:00 IST

BM Education: Rethinking exams: Open-book format

Open-book exams put less demand on memory

Group of experts suggest that govt consider open book exams to reduce anxiety linked with traditional testing

A committee of experts has recommended to the state government the consideration of introducing open-book exams in undergraduate courses to alleviate the fear associated with traditional examinations. In response to a student’s tragic suicide following a cheating incident, the government formed a committee comprising vice chancellors and educationists to propose potential measures, with open-book exams being one of the suggested options. A source said, “This could be one of the possibilities for making students ready for exams. Let’s see what the government has to say about this.”

The All India Council of Technical Education also advocates for the adoption of open-book exams, highlighting the limitations of traditional written examinations in promoting rote learning and superficial application of knowledge. Open-book exams, designed to allow students to reference class notes, textbooks, or approved materials while answering questions, are particularly beneficial for assessing higher-order thinking skills such as application, analysis, and evaluation. However, careful consideration must be given to selecting courses or curriculum areas best suited for open-book exams within a programme. Advantages of open-book examinations include being less demanding on memory, reducing stress, emphasising problem-solving and higher-order thinking, and reflecting real-life situations that require comprehension and synthesis skills. Designing effective open-book exams involves setting questions that require students to actively engage with information, moving beyond mere location and summarisation.In 2018, the then Primary and Secondary Education Minister N Mahesh announced the potential introduction of an ‘Open Book Exam’ system, with a few schools experimenting with the concept. Initially, some schools conducted 25-mark tests for Class 5 to 10 students, allowing them to refer to textbooks during the one-hour test. The question paper format was modified to ensure that understanding the basics of a lesson was essential for finding answers even with reference materials.

The CBSE also contemplated incorporating open-book exams, intending to provide case studies in advance rather than allowing books inside the exam hall. The open-book section, carrying a 20% weightage, would feature questions based solely on the provided case studies in subjects like biology, economics, geography, and one additional subject. The aim is to move away from rote learning and foster a deeper understanding and application of concepts.


 


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Warum sind Cyberrisiken so schwer greifbar?

Als mehr oder weniger neuartiges Phänomen stellen Cyberrisiken Unternehmen und Versicherer vor besondere Herausforderungen. Nicht nur die neuen Schadenszenarien sind abstrakter oder noch nicht bekannt. Häufig sind immaterielle Werte durch Cyberrisiken in Gefahr. Diese wertvollen Vermögensgegenstände sind schwer bewertbar.

Obwohl die Gefahr durchaus wahrgenommen wird, unterschätzen viele Firmen ihr eigenes Risiko. Dies liegt unter anderem auch an den Veröffentlichungen zu Cyberrisiken. In der Presse finden sich unzählige Berichte von Cyberattacken auf namhafte und große Unternehmen. Den Weg in die Presse finden eben nur die spektakulären Fälle. Die dort genannten Schadenszenarien werden dann für das eigene Unternehmen als unrealistisch eingestuft. Die für die KMU nicht minder gefährlichen Cyber­attacken werden nur selten publiziert.

Aufgrund der fehlenden öffentlichen Meldungen von Sicherheitsvorfällen an Sicherheitsbehörden und wegen der fehlenden Presseberichte fällt es schwer, Fakten und Zahlen zur Risikolage zu erheben. Aber ohne diese Grundlage fällt es schwer, in entsprechende Sicherheitsmaßnahmen zu investieren.

Erklärungsleitfaden anhand eines Ursache-Wirkungs-Modells

Häufig nähert man sich dem Thema Cyberrisiko anlass- oder eventbezogen, also wenn sich neue Schaden­szenarien wie die weltweite WannaCry-Attacke entwickeln. Häufig wird auch akteursgebunden beleuchtet, wer Angreifer oder Opfer sein kann. Dadurch begrenzt man sich bei dem Thema häufig zu sehr nur auf die Cyberkriminalität. Um dem Thema Cyberrisiko jedoch gerecht zu werden, müssen auch weitere Ursachen hinzugezogen werden.

Mit einer Kategorisierung kann das Thema ganzheitlich und nachvollziehbar strukturiert werden. Ebenso hilft eine solche Kategorisierung dabei, eine Abgrenzung vorzunehmen, für welche Gefahren Versicherungsschutz über eine etwaige Cyberversicherung besteht und für welche nicht.

Die Ursachen sind dabei die Risiken, während finanzielle bzw. nicht finanzielle Verluste die Wirkungen sind. Cyberrisiken werden demnach in zwei Hauptursachen eingeteilt. Auf der einen Seite sind die nicht kriminellen Ursachen und auf der anderen Seite die kriminellen Ursachen zu nennen. Beide Ursachen können dabei in drei Untergruppen unterteilt werden.

Nicht kriminelle Ursachen

Höhere Gewalt

Häufig hat man bei dem Thema Cyberrisiko nur die kriminellen Ursachen vor Augen. Aber auch höhere Gewalt kann zu einem empfindlichen Datenverlust führen oder zumindest die Verfügbarkeit von Daten einschränken, indem Rechenzentren durch Naturkatastrophen wie beispielsweise Überschwemmungen oder Erdbeben zerstört werden. Ebenso sind Stromausfälle denkbar.

Menschliches Versagen/Fehlverhalten

Als Cyberrisiken sind auch unbeabsichtigtes und menschliches Fehlverhalten denkbar. Hierunter könnte das versehentliche Veröffentlichen von sensiblen Informationen fallen. Möglich sind eine falsche Adressierung, Wahl einer falschen Faxnummer oder das Hochladen sensibler Daten auf einen öffentlichen Bereich der Homepage.

Technisches Versagen

Auch Hardwaredefekte können zu einem herben Datenverlust führen. Neben einem Überhitzen von Rechnern sind Kurzschlüsse in Systemtechnik oder sogenannte Headcrashes von Festplatten denkbare Szenarien.

Kriminelle Ursachen

Hackerangriffe

Hackerangriffe oder Cyberattacken sind in der Regel die Szenarien, die die Presse dominieren. Häufig wird von spektakulären Datendiebstählen auf große Firmen oder von weltweiten Angriffen mit sogenannten Kryptotrojanern berichtet. Opfer kann am Ende aber jeder werden. Ziele, Methoden und auch das Interesse sind vielfältig. Neben dem finanziellen Interesse können Hackerangriffe auch zur Spionage oder Sabotage eingesetzt werden. Mögliche Hackermethoden sind unter anderem: Social Engineering, Trojaner, DoS-Attacken oder Viren.

Physischer Angriff

Die Zielsetzung eines physischen Angriffs ist ähnlich dem eines Hacker­angriffs. Dabei wird nicht auf die Tools eines Hackerangriffs zurückgegriffen, sondern durch das physische Eindringen in Unternehmensgebäude das Ziel erreicht. Häufig sind es Mitarbeiter, die vertrauliche Informationen stehlen, da sie bereits den notwendigen Zugang zu den Daten besitzen.

Erpressung

Obwohl die Erpressung aufgrund der eingesetzten Methoden auch als Hacker­angriff gewertet werden könnte, ergibt eine Differenzierung Sinn. Erpressungsfälle durch Kryptotrojaner sind eines der häufigsten Schadenszenarien für kleinere und mittelständische Unternehmen. Außerdem sind auch Erpressungsfälle denkbar, bei denen sensible Daten gestohlen wurden und ein Lösegeld gefordert wird, damit sie nicht veröffentlicht oder weiterverkauft werden.

Ihre Cyberversicherung sollte zumindet folgende Schäden abdecken:

Cyber-Kosten:

  • Soforthilfe und Forensik-Kosten (Kosten der Ursachenermittlung, Benachrichtigungskosten und Callcenter-Leistung)
  • Krisenkommunikation / PR-Maßnahmen
  • Systemverbesserungen nach einer Cyber-Attacke
  • Aufwendungen vor Eintritt des Versicherungsfalls

Cyber-Drittschäden (Haftpflicht):

  • Befriedigung oder Abwehr von Ansprüchen Dritter
  • Rechtswidrige elektronische Kommunikation
  • Ansprüche der E-Payment-Serviceprovider
  • Vertragsstrafe wegen der Verletzung von Geheimhaltungspflichten und Datenschutzvereinbarungen
  • Vertragliche Schadenersatzansprüche
  • Vertragliche Haftpflicht bei Datenverarbeitung durch Dritte
  • Rechtsverteidigungskosten

Cyber-Eigenschäden:

  • Betriebsunterbrechung
  • Betriebsunterbrechung durch Ausfall von Dienstleister (optional)
  • Mehrkosten
  • Wiederherstellung von Daten (auch Entfernen der Schadsoftware)
  • Cyber-Diebstahl: elektronischer Zahlungsverkehr, fehlerhafter Versand von Waren, Telefon-Mehrkosten/erhöhte Nutzungsentgelte
  • Cyber-Erpressung
  • Entschädigung mit Strafcharakter/Bußgeld
  • Ersatz-IT-Hardware
  • Cyber-Betrug