Was ist das eigentlich? Cyberrisiken verständlich erklärt

Es wird viel über Cyberrisiken gesprochen. Oftmals fehlt aber das grundsätzliche Verständnis, was Cyberrisiken überhaupt sind. Ohne diese zu verstehen, lässt sich aber auch kein Versicherungsschutz gestalten.

Beinahe alle Aktivitäten des täglichen Lebens können heute über das Internet abgewickelt werden. Online-Shopping und Online-Banking sind im Alltag angekommen. Diese Entwicklung trifft längst nicht nur auf Privatleute, sondern auch auf Firmen zu. Das Schlagwort Industrie 4.0 verheißt bereits eine zunehmende Vernetzung diverser geschäftlicher Vorgänge über das Internet.

Anbieter von Cyberversicherungen für kleinere und mittelständische Unternehmen (KMU) haben Versicherungen die Erfahrung gemacht, dass trotz dieser eindeutigen Entwicklung Cyberrisiken immer noch unterschätzt werden, da sie als etwas Abstraktes wahrgenommen werden. Für KMU kann dies ein gefährlicher Trugschluss sein, da gerade hier Cyberattacken existenzbedrohende Ausmaße annehmen können. So wird noch häufig gefragt, was Cyberrisiken eigentlich sind. Diese Frage ist mehr als verständlich, denn ohne (Cyber-)Risiken bestünde auch kein Bedarf für eine (Cyber-)Versicherung.

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Salesforce FSLCC : Field Service Lightning Cloud Consultant exam Dumps

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Exam Number : FSLCC
Exam Name : Field Service Lightning Cloud Consultant
Vendor Name : Salesforce
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FSLCC exam Format | FSLCC Course Contents | FSLCC Course Outline | FSLCC exam Syllabus | FSLCC exam Objectives

About the Exam

Read on for details about the Salesforce Field Service Lightning Consultant exam.

Content: 60 multiple-choice/multiple-select questions and 5 unscored questions

Time allotted to complete the exam: 105 minutes (time allows for unscored questions)

Passing score: 63%

Delivery options: Proctored exam delivered onsite at a testing center or in an online testing environment. Click here for information on scheduling an exam.

Prerequisites: Salesforce Administrator credential and Salesforce Service Cloud Consultant credential

Successful completion of the Salesforce Certified Field Service Lightning certification exam helps maintain quality and consistency in skills and knowledge within the Salesforce Certified Field Service Lightning community.
The objective of the Salesforce Certified Field Service Lightning Consultant program is to test and certify qualified implementation consultants, partners and administrators on their ability to deploy Field Service Lightning to an organization.

The Salesforce Certified Field Service Lightning Consultant program is designed for consultants who have experience implementing Salesforce Service Cloud and Field Service Lightning.

A Salesforce Certified Field Service Lightning Consultant designs and deploys solutions that support customer business processes and requirements using the Field Service Lightning product, managed package, and Field Service Lightning Mobile application. The consultant has field service industry experience, mobile solution expertise, and a solid understanding of the Salesforce core object model.

The Salesforce Certified Field Service Lightning Consultant has the following experience:

1-2 years as a business analyst

1+ years in the field services industry

2+ years of services and support experience

The Salesforce Certified Field Service Lightning Consultant candidate has the experience, skills, knowledge, and abilities outlined below:

Understand the field service lifecycle

Differentiate the Salesforce product lines (Service Cloud, Mobile, Platform, Sales Cloud, Field Service Lightning, Communities, Knowledge)

Build Field Service Lightning solutions that are scalable and maintainable:

Scheduling and optimization

Resource management

Asset management

Inventory management

Work Order and Service Appointments lifecycle management

Contracts, entitlements, and warranties

Mobility (mobile flow use cases)

Service reporting

Maintenance plans

A candidate for this exam will likely need assistance with:

Complex schedule/route optimization

Service territories planning and management best practices

A candidate for this exam is not expected to know or do the following:

Integration with third-party systems

Custom code such as Apex, Lightning Web Components

Fleet optimization

Mobile deployment (MDM device strategy)

Typical job roles of a Salesforce Certified Field Service Lightning Consultant candidate may include:

Consultant

Mobile Solution Designer

System Analyst

Technical Architect

Service Cloud Administrator

Field Service Operations Manager

Service Desk Manager

Exam Outline

The Salesforce Field Service Lightning Consultant exam measures a candidates knowledge and skills related to the following objectives. A candidate should have hands-on experience implementing Salesforce Service Cloud and Field Service Lightning solutions and have demonstrated the application of each of the features/functions below.

Managing Resources: 16%

Compare dynamic versus static crews.

Determine how and when to set up different resource types.

Given a scenario, recommend the appropriate Service Territories and their Members.

Explain the relationships between time sheets, timesheet entries, service resources, and Work Orders.

Demonstrate how to use skills, skill levels, and time-based skills.

Show how to use operating hours for service resources, accounts, work orders, and booking appointments.

Distinguish between FSL license types and when to deploy them.

Managing Work Orders: 23%

Configure Work Order processes, parameters, and Work Types.

Given a scenario, choose the appropriate Resource Preferences.

Apply Products Required to a Work Order.

Analyze how and when to use Work Order Line Items.

Illustrate how to configure Work Order Milestones.

Given a scenario, recommend the appropriate relationship between Service Appointments, Work Orders, and Work Order Line Items.

Managing Scheduling and Optimization: 28%
Understand different field service settings for FSL Administrator.

Given a scenario, choose the appropriate action to manage a Service Appointment.

Given a scenario, apply the appropriate life cycle of a Service Appointment required to execute a Work Order.

Decide on the appropriate Schedule Policy to achieve the business requirements.

Given a scenario, determine the appropriate option to execute Complex Work in FSL.

Explain the difference between a multi-day Service Appointment and a standard Service Appointment.

Outline the differences between aerial versus street-level routing.

Given a scenario, determine the appropriate dispatch strategy for an organization.

Compare different filtering options for the Dispatcher Console.

Explain how to set up optimization.

Given a scenario, decide the appropriate type of scheduling service to use.

Given a scenario, decide the appropriate type of optimization service to use.

Understand the usage of Field Service Lightning for DateTime tracking fields.

Configuring Mobility: 10%

Assess the requirements and tools needed to execute a customer sign-off process.

Given a scenario, configure the Field Service app to support key business processes.

Distinguish between Field Service Mobile and Salesforce Mobile app capabilities.

Understand the available FSL Mobile settings.

Managing Inventory: 8%

Given business requirements, distinguish the appropriate price book model for products consumed.

Given business requirements, justify which define the applicable inventory model.

Explain the Return Order object model and process.

Managing Assets: 5%

Apply procedural concepts to maintain and update assets and asset relationships.

Configuring Maintenance Plans: 5%

Given a scenario, recommend the appropriate maintenance plan.

Permissions and Sharing: 5%
Understand use cases for different types of FSL permission sets.

Explain how scheduled Service Appointments are shared with service resources.

Understand the differences between user territories and service territories.

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Salesforce Lightning information search

Franchise Records

In the franchise's 25 years, some of the game's greats have worn the Lightning sweater. Throughout each era in team history, there have been signature players who left their mark on the Lightning's franchise records. Marking the achievements of these legends provides the opportunity to reflect on their time in Tampa Bay and remember what they meant to the franchise.

All-Time Records

Goals

Assists

Power Play Goals

Short Handed Goals

1. Vincent Lecavalier: 383

1. Martin St. Louis: 588

1. Steven Stamkos 115

1. Martin St. Louis: 28

2. Martin St. Louis: 365

2. Vincent Lecavalier: 491

2. Vincent Lecavalier: 112

2. Rob Zamuner: 14

3. Steven Stamkos: 321

3. Brad Richards: 339

3. Martin St. Louis: 96

3. Vincent Lecavalier: 13

4. Brad Richards: 150

4. Steven Stamkos: 261

4. Brad Richards: 49

4. Mikael Andersson: 7

5. Fredrik Modin: 145

5. Vaclav Prospal: 244

5. Vaclav Prospal: 44

5. Brad Richards: 7

Game-Winning Goals

Goals-Against Average

Wins

Shutouts

1. Martin St. Louis: 64

1. Ben Bishop: 2.28

1. Ben Bishop: 131

1. Ben Bishop: 17

2. Vincent Lecavalier: 60

2. Nikolai Khabibulin: 2.39

2. Nikolai Khabibulin: 83

2. Nikolai Khabibulin: 14

3. Steven Stamkos: 48

3. Andrei Vasilevskiy: 2.60

3. Daren Puppa: 77

3. Daren Puppa: 12

4. Fredrik Modin: 23

4. John Grahame: 2.64

4. John Grahame: 53

4. John Grahame: 8

5. Tyler Johnson: 20

5. Daren Puppa: 2.68

5. Johan Homqvist: 47

5. Kevin Weekes: 6

Single-Season Records

Goals

Assists

Points

1. Steven Stamkos (11-12): 60

T1. Brad Richards (05-06): 68

1. Vincent Lecavalier (06-07): 108

2. Vincent Lecavalier (06-07): 52

T1. Martin St. Louis (10-11): 68

2. Martin St. Louis (06-07): 102

3. Steven Stamkos (09-10): 51

3. Martin St. Louis (09-10): 65

3. Martin St. Louis (10-11): 99

4. Steven Stamkos (10-11): 45

4. Martin St. Louis (06-07): 59

4. Steven Stamkos (11-12): 97

5. Martin St. Louis (06-07): 43

5. Martin St. Louis (07-08): 58

5. Steven Stamkos (09-10): 95

Goals Against Average

Wins

Shutouts

T1. Ben Bishop (15-16): 2.06

1. Ben Bishop (14-15): 40

1. Nikolai Khabibulin (01-02): 7

T1. John Grahame (03-04): 2.06

2. Ben Bishop (13-14): 37

2. Ben Bishop (15-16): 6

3. Ben Bishop (13-14): 2.23

3. Ben Bishop (15-16): 35

T3. Daren Puppa (95-96): 5

4. Ben Bishop (14-15): 2.32

4. Nikolai Khabibulin (02-03): 30

T3. John Grahame (05-06): 5

5. Nikolai Khabiulin (03-04): 2.33

5. John Grahame (05-06): 29

T3. Ben Bishop (13-14): 5

Google is making it easier to remove your private information from Search

Google has announced several updates to Search aimed at making it easier for people to control information about them that appears in results. The company released a tool last year to help people take down search results containing their phone number, home address or email. Now, the company has updated the "results about you" tool to make it more effective.

A new dashboard will become available in the coming days that will let you know when such personal information pops up in Search. When you get an alert, you'll swiftly be able to ask Google to remove those results.

Earlier this year, the company debuted a Google One feature that can scour the dark web to see if your information has been included in a data breach. This "results about you" update seems to work in a similar way. The fact that it proactively finds results containing your personal info and helps you remove them should make it easier to protect your privacy.

Screenshots showing how to request the removal of personal information from Google Search. The first shows four instances of personal information being checked and a

You can access the tool from the Google app by tapping your profile photo and selecting "results about you" or from a dedicated webpage the company has set up. It's available in the US in English for now, but Google plans to offer the tool in other languages and regions soon.

Along similar lines, Google is updating a system that aids users in taking down explicit photos of them. The company has long provided the option for people to request the removal of non-consensual explicit images from search results. It's now expanding that policy to include consensual imagery.

Perhaps you uploaded explicit content of yourself to a website at one point, but decide you no longer want it to be available. If you delete the imagery from that website, you can now ask Google to remove it from search results if it has been published elsewhere without permission. The company notes that the policy doesn't apply to any content you're still commercializing.

It's not exactly rare for owners of websites that deal in explicit imagery to report content from elsewhere. Removing such content from Google Search results won't scrub it from the web entirely, but that may make it more difficult for people to find. You can search for "request removals" in the Google help center to get started.

Story continues

Screenshots showing the SafeSearch blur setting in Google Search. The first includes a notice that Google has enabled SafeSearch blurring. The second screenshot shows an image that has been blurred with an option to view the image. The last screenshot shows the setting allowing users to turn SafeSearch blur off.

On top of all that, Google is rolling out updates for parental controls and SafeSearch. Starting this month, Google is blurring explicit imagery (which it defines as adult or graphic violent content) in search results by default, a move it announced earlier this year. You'll be able to turn off SafeSearch blurring from your settings, unless a school network admin or a guardian has locked the setting on your account.

Last but not least, it'll now be much easier to access parental controls from Search. Punch in a query like “google parental controls” or “google family link” and you'll see an information box that explains how to adjust the settings.

Screenshots showing how to access Google's parental controls from Search. The first shows the query

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Warum sind Cyberrisiken so schwer greifbar?

Als mehr oder weniger neuartiges Phänomen stellen Cyberrisiken Unternehmen und Versicherer vor besondere Herausforderungen. Nicht nur die neuen Schadenszenarien sind abstrakter oder noch nicht bekannt. Häufig sind immaterielle Werte durch Cyberrisiken in Gefahr. Diese wertvollen Vermögensgegenstände sind schwer bewertbar.

Obwohl die Gefahr durchaus wahrgenommen wird, unterschätzen viele Firmen ihr eigenes Risiko. Dies liegt unter anderem auch an den Veröffentlichungen zu Cyberrisiken. In der Presse finden sich unzählige Berichte von Cyberattacken auf namhafte und große Unternehmen. Den Weg in die Presse finden eben nur die spektakulären Fälle. Die dort genannten Schadenszenarien werden dann für das eigene Unternehmen als unrealistisch eingestuft. Die für die KMU nicht minder gefährlichen Cyberattacken werden nur selten publiziert.

Aufgrund der fehlenden öffentlichen Meldungen von Sicherheitsvorfällen an Sicherheitsbehörden und wegen der fehlenden Presseberichte fällt es schwer, Fakten und Zahlen zur Risikolage zu erheben. Aber ohne diese Grundlage fällt es schwer, in entsprechende Sicherheitsmaßnahmen zu investieren.

Erklärungsleitfaden anhand eines Ursache-Wirkungs-Modells

Häufig nähert man sich dem Thema Cyberrisiko anlass- oder eventbezogen, also wenn sich neue Schadenszenarien wie die weltweite WannaCry-Attacke entwickeln. Häufig wird auch akteursgebunden beleuchtet, wer Angreifer oder Opfer sein kann. Dadurch begrenzt man sich bei dem Thema häufig zu sehr nur auf die Cyberkriminalität. Um dem Thema Cyberrisiko jedoch gerecht zu werden, müssen auch weitere Ursachen hinzugezogen werden.

Mit einer Kategorisierung kann das Thema ganzheitlich und nachvollziehbar strukturiert werden. Ebenso hilft eine solche Kategorisierung dabei, eine Abgrenzung vorzunehmen, für welche Gefahren Versicherungsschutz über eine etwaige Cyberversicherung besteht und für welche nicht.

Die Ursachen sind dabei die Risiken, während finanzielle bzw. nicht finanzielle Verluste die Wirkungen sind. Cyberrisiken werden demnach in zwei Hauptursachen eingeteilt. Auf der einen Seite sind die nicht kriminellen Ursachen und auf der anderen Seite die kriminellen Ursachen zu nennen. Beide Ursachen können dabei in drei Untergruppen unterteilt werden.

Nicht kriminelle Ursachen

Höhere Gewalt

Häufig hat man bei dem Thema Cyberrisiko nur die kriminellen Ursachen vor Augen. Aber auch höhere Gewalt kann zu einem empfindlichen Datenverlust führen oder zumindest die Verfügbarkeit von Daten einschränken, indem Rechenzentren durch Naturkatastrophen wie beispielsweise Überschwemmungen oder Erdbeben zerstört werden. Ebenso sind Stromausfälle denkbar.

Menschliches Versagen/Fehlverhalten

Als Cyberrisiken sind auch unbeabsichtigtes und menschliches Fehlverhalten denkbar. Hierunter könnte das versehentliche Veröffentlichen von sensiblen Informationen fallen. Möglich sind eine falsche Adressierung, Wahl einer falschen Faxnummer oder das Hochladen sensibler Daten auf einen öffentlichen Bereich der Homepage.

Technisches Versagen

Auch Hardwaredefekte können zu einem herben Datenverlust führen. Neben einem Überhitzen von Rechnern sind Kurzschlüsse in Systemtechnik oder sogenannte Headcrashes von Festplatten denkbare Szenarien.

Kriminelle Ursachen

Hackerangriffe

Hackerangriffe oder Cyberattacken sind in der Regel die Szenarien, die die Presse dominieren. Häufig wird von spektakulären Datendiebstählen auf große Firmen oder von weltweiten Angriffen mit sogenannten Kryptotrojanern berichtet. Opfer kann am Ende aber jeder werden. Ziele, Methoden und auch das Interesse sind vielfältig. Neben dem finanziellen Interesse können Hackerangriffe auch zur Spionage oder Sabotage eingesetzt werden. Mögliche Hackermethoden sind unter anderem: Social Engineering, Trojaner, DoS-Attacken oder Viren.

Physischer Angriff

Die Zielsetzung eines physischen Angriffs ist ähnlich dem eines Hackerangriffs. Dabei wird nicht auf die Tools eines Hackerangriffs zurückgegriffen, sondern durch das physische Eindringen in Unternehmensgebäude das Ziel erreicht. Häufig sind es Mitarbeiter, die vertrauliche Informationen stehlen, da sie bereits den notwendigen Zugang zu den Daten besitzen.

Erpressung

Obwohl die Erpressung aufgrund der eingesetzten Methoden auch als Hackerangriff gewertet werden könnte, ergibt eine Differenzierung Sinn. Erpressungsfälle durch Kryptotrojaner sind eines der häufigsten Schadenszenarien für kleinere und mittelständische Unternehmen. Außerdem sind auch Erpressungsfälle denkbar, bei denen sensible Daten gestohlen wurden und ein Lösegeld gefordert wird, damit sie nicht veröffentlicht oder weiterverkauft werden.

Ihre Cyberversicherung sollte zumindet folgende Schäden abdecken:

Cyber-Kosten:

Soforthilfe und Forensik-Kosten (Kosten der Ursachenermittlung, Benachrichtigungskosten und Callcenter-Leistung)
Krisenkommunikation / PR-Maßnahmen
Systemverbesserungen nach einer Cyber-Attacke
Aufwendungen vor Eintritt des Versicherungsfalls

Cyber-Drittschäden (Haftpflicht):

Befriedigung oder Abwehr von Ansprüchen Dritter
Rechtswidrige elektronische Kommunikation
Ansprüche der E-Payment-Serviceprovider
Vertragsstrafe wegen der Verletzung von Geheimhaltungspflichten und Datenschutzvereinbarungen
Vertragliche Schadenersatzansprüche
Vertragliche Haftpflicht bei Datenverarbeitung durch Dritte
Rechtsverteidigungskosten

Cyber-Eigenschäden:

Betriebsunterbrechung
Betriebsunterbrechung durch Ausfall von Dienstleister (optional)
Mehrkosten
Wiederherstellung von Daten (auch Entfernen der Schadsoftware)
Cyber-Diebstahl: elektronischer Zahlungsverkehr, fehlerhafter Versand von Waren, Telefon-Mehrkosten/erhöhte Nutzungsentgelte
Cyber-Erpressung
Entschädigung mit Strafcharakter/Bußgeld
Ersatz-IT-Hardware
Cyber-Betrug