Was ist das eigentlich? Cyberrisiken verständlich erklärt

Es wird viel über Cyberrisiken gesprochen. Oftmals fehlt aber das grundsätzliche Verständnis, was Cyberrisiken überhaupt sind. Ohne diese zu verstehen, lässt sich aber auch kein Versicherungsschutz gestalten.

Beinahe alle Aktivitäten des täglichen Lebens können heute über das Internet abgewickelt werden. Online-Shopping und Online-Banking sind im Alltag angekommen. Diese Entwicklung trifft längst nicht nur auf Privatleute, sondern auch auf Firmen zu. Das Schlagwort Industrie 4.0 verheißt bereits eine zunehmende Vernetzung diverser geschäftlicher Vorgänge über das Internet.

Anbieter von Cyberversicherungen für kleinere und mittelständische Unternehmen (KMU) haben Versicherungen die Erfahrung gemacht, dass trotz dieser eindeutigen Entwicklung Cyberrisiken immer noch unterschätzt werden, da sie als etwas Abstraktes wahrgenommen werden. Für KMU kann dies ein gefährlicher Trugschluss sein, da gerade hier Cyberattacken existenzbedrohende Ausmaße annehmen können. So wird noch häufig gefragt, was Cyberrisiken eigentlich sind. Diese Frage ist mehr als verständlich, denn ohne (Cyber-)Risiken bestünde auch kein Bedarf für eine (Cyber-)Versicherung.

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Exam Number : HPE6-A78
Exam Name : Aruba Certified Network Security Associate (HCNSA)
Vendor Name : HP
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HP Urges Customers To Dump IBM, Jump To An HP Partner

Hewlett-Packard is urging customers to dump IBM and jump to an HP partner in the wake of the angst caused by IBM's decision to sell off its x86 server business to Lenovo.

The latest shot in HP's Project Smart Choice -- aimed at winning over IBM customers and partners -- is a full page advertisement in Thursday's New York Times with a call to action pointing to IBM's uncertain partner relationships in the wake of the proposed $2.3 billion sale of its x86 server business to Lenovo in January.

"Do you rely on a local IBM partner for compute, end to end infrastructure, service, and support?" the ad asks. "If so, IBM's decision to abandon the x86 server market could hurt your business. Even if you don't have technology or vendor issues now, you may later if your partner makes the wrong choice. Which means it's time to make your move to an HP Partner."

[Related: Gartner: HP Maintains Big Q1 Server Share Lead]

The New York Times ad is a watershed moment in HP's drive to aggressively drive demand to its top solution providers. In fact, HP is aggressively promoting 48 of its top Platinum partners in the ad, featuring partner logos with an invitation to customers to watch "5 Questions That Every IBM Customer Should Ask Their Partners Today" and find an HP partner who can help at hp.com/go/smartchoice-partners."

That move to drive demand to partners is part of a sweeping HP campaign to accelerate sales growth by aligning tightly with partners. HP, in fact, has implemented a major marketing overhaul aimed at letting partners leverage the $112 billion computer giant's marketing machine.HP Vice President of Worldwide Marketing Chris Ogburn told CRN that the ad promoting partners is the first of a new wave of aggressive HP marketing initiatives aimed at driving demand specifically to solution providers.

"One of the things you are going to start seeing us do a more effective job of going forward is giving more visibility in the marketplace to their partners, especially their highest-tier Platinum-level partners," said Ogburn. "We are looking for ways as they move into the next fiscal year to get much more active driving visibility for those partners making the biggest investments and bets on HP."

Among the partners featured in the HP ad is MCPc, a $262 million national solution provider power that was ranked No. 77 on the CRN 2014 SP500 list that is aiming to double its HP business over the next year.

NEXT: 'I Have Never Seen Anything Like This In The Channel'

MCPc Chief Marketing Officer Jed Ayres, a 20-year technology marketing veteran who is driving an aggressive HP - MCPc marketing offensive, said the HP focus on helping partners drive sales growth is unprecedented.

"I have never seen anything like this in the channel," said Ayres, whose company is in the midst of a 32-city road show focused on HP 3Par, HP Converged Systems and HP's Helion cloud offering. "No one is making the kinds of investments in partners that HP is to drive a new style of IT. The tenor of the relationship is different than any other vendor relationship. The way they are being treated as partners is exceptional. They truly listen to us. They truly understand their business and the complexity of the transition to the new style of IT. It just feels like a true partnership."

Ayres said it is highly unusual for a major vendor to promote partners in national campaigns. He said total alignment with partners is a critical piece of HP's "New Style of IT" strategy. He credited HP CEO Meg Whitman and HP Enterprise Group Executive Vice President Bill Veghte for driving a new style of IT partner.

"It is an immersive relationship with HP that starts at the top of the organization and makes its way into every fabric of their company," he said. "We are looking at the metrics of the HP relationship every single day. It is a level of integration and focus that they have never seen before with another vendor."

One of the more innovative HP partner programs that MCPc is taking advantage of to drive cloud-era growth is a flexible consumption model that allows customers to buy infrastructure services on a consumption-based model. "That is a really unique program," said Ayres. "That is going to reduce the capital requirements they would have had to make to get into the cloud so they can start building hybrid cloud environments with Helion."

HP, said Ayres, is changing the partner landscape with the breadth and depth of its product and service offerings and partnering initiatives. "It has world-class products, big investments in innovation and an unmatched partner program," he said. "That is the Trifecta. Combine those three things and you have something very special."


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Warum sind Cyberrisiken so schwer greifbar?

Als mehr oder weniger neuartiges Phänomen stellen Cyberrisiken Unternehmen und Versicherer vor besondere Herausforderungen. Nicht nur die neuen Schadenszenarien sind abstrakter oder noch nicht bekannt. Häufig sind immaterielle Werte durch Cyberrisiken in Gefahr. Diese wertvollen Vermögensgegenstände sind schwer bewertbar.

Obwohl die Gefahr durchaus wahrgenommen wird, unterschätzen viele Firmen ihr eigenes Risiko. Dies liegt unter anderem auch an den Veröffentlichungen zu Cyberrisiken. In der Presse finden sich unzählige Berichte von Cyberattacken auf namhafte und große Unternehmen. Den Weg in die Presse finden eben nur die spektakulären Fälle. Die dort genannten Schadenszenarien werden dann für das eigene Unternehmen als unrealistisch eingestuft. Die für die KMU nicht minder gefährlichen Cyber­attacken werden nur selten publiziert.

Aufgrund der fehlenden öffentlichen Meldungen von Sicherheitsvorfällen an Sicherheitsbehörden und wegen der fehlenden Presseberichte fällt es schwer, Fakten und Zahlen zur Risikolage zu erheben. Aber ohne diese Grundlage fällt es schwer, in entsprechende Sicherheitsmaßnahmen zu investieren.

Erklärungsleitfaden anhand eines Ursache-Wirkungs-Modells

Häufig nähert man sich dem Thema Cyberrisiko anlass- oder eventbezogen, also wenn sich neue Schaden­szenarien wie die weltweite WannaCry-Attacke entwickeln. Häufig wird auch akteursgebunden beleuchtet, wer Angreifer oder Opfer sein kann. Dadurch begrenzt man sich bei dem Thema häufig zu sehr nur auf die Cyberkriminalität. Um dem Thema Cyberrisiko jedoch gerecht zu werden, müssen auch weitere Ursachen hinzugezogen werden.

Mit einer Kategorisierung kann das Thema ganzheitlich und nachvollziehbar strukturiert werden. Ebenso hilft eine solche Kategorisierung dabei, eine Abgrenzung vorzunehmen, für welche Gefahren Versicherungsschutz über eine etwaige Cyberversicherung besteht und für welche nicht.

Die Ursachen sind dabei die Risiken, während finanzielle bzw. nicht finanzielle Verluste die Wirkungen sind. Cyberrisiken werden demnach in zwei Hauptursachen eingeteilt. Auf der einen Seite sind die nicht kriminellen Ursachen und auf der anderen Seite die kriminellen Ursachen zu nennen. Beide Ursachen können dabei in drei Untergruppen unterteilt werden.

Nicht kriminelle Ursachen

Höhere Gewalt

Häufig hat man bei dem Thema Cyberrisiko nur die kriminellen Ursachen vor Augen. Aber auch höhere Gewalt kann zu einem empfindlichen Datenverlust führen oder zumindest die Verfügbarkeit von Daten einschränken, indem Rechenzentren durch Naturkatastrophen wie beispielsweise Überschwemmungen oder Erdbeben zerstört werden. Ebenso sind Stromausfälle denkbar.

Menschliches Versagen/Fehlverhalten

Als Cyberrisiken sind auch unbeabsichtigtes und menschliches Fehlverhalten denkbar. Hierunter könnte das versehentliche Veröffentlichen von sensiblen Informationen fallen. Möglich sind eine falsche Adressierung, Wahl einer falschen Faxnummer oder das Hochladen sensibler Daten auf einen öffentlichen Bereich der Homepage.

Technisches Versagen

Auch Hardwaredefekte können zu einem herben Datenverlust führen. Neben einem Überhitzen von Rechnern sind Kurzschlüsse in Systemtechnik oder sogenannte Headcrashes von Festplatten denkbare Szenarien.

Kriminelle Ursachen

Hackerangriffe

Hackerangriffe oder Cyberattacken sind in der Regel die Szenarien, die die Presse dominieren. Häufig wird von spektakulären Datendiebstählen auf große Firmen oder von weltweiten Angriffen mit sogenannten Kryptotrojanern berichtet. Opfer kann am Ende aber jeder werden. Ziele, Methoden und auch das Interesse sind vielfältig. Neben dem finanziellen Interesse können Hackerangriffe auch zur Spionage oder Sabotage eingesetzt werden. Mögliche Hackermethoden sind unter anderem: Social Engineering, Trojaner, DoS-Attacken oder Viren.

Physischer Angriff

Die Zielsetzung eines physischen Angriffs ist ähnlich dem eines Hacker­angriffs. Dabei wird nicht auf die Tools eines Hackerangriffs zurückgegriffen, sondern durch das physische Eindringen in Unternehmensgebäude das Ziel erreicht. Häufig sind es Mitarbeiter, die vertrauliche Informationen stehlen, da sie bereits den notwendigen Zugang zu den Daten besitzen.

Erpressung

Obwohl die Erpressung aufgrund der eingesetzten Methoden auch als Hacker­angriff gewertet werden könnte, ergibt eine Differenzierung Sinn. Erpressungsfälle durch Kryptotrojaner sind eines der häufigsten Schadenszenarien für kleinere und mittelständische Unternehmen. Außerdem sind auch Erpressungsfälle denkbar, bei denen sensible Daten gestohlen wurden und ein Lösegeld gefordert wird, damit sie nicht veröffentlicht oder weiterverkauft werden.

Ihre Cyberversicherung sollte zumindet folgende Schäden abdecken:

Cyber-Kosten:

  • Soforthilfe und Forensik-Kosten (Kosten der Ursachenermittlung, Benachrichtigungskosten und Callcenter-Leistung)
  • Krisenkommunikation / PR-Maßnahmen
  • Systemverbesserungen nach einer Cyber-Attacke
  • Aufwendungen vor Eintritt des Versicherungsfalls

Cyber-Drittschäden (Haftpflicht):

  • Befriedigung oder Abwehr von Ansprüchen Dritter
  • Rechtswidrige elektronische Kommunikation
  • Ansprüche der E-Payment-Serviceprovider
  • Vertragsstrafe wegen der Verletzung von Geheimhaltungspflichten und Datenschutzvereinbarungen
  • Vertragliche Schadenersatzansprüche
  • Vertragliche Haftpflicht bei Datenverarbeitung durch Dritte
  • Rechtsverteidigungskosten

Cyber-Eigenschäden:

  • Betriebsunterbrechung
  • Betriebsunterbrechung durch Ausfall von Dienstleister (optional)
  • Mehrkosten
  • Wiederherstellung von Daten (auch Entfernen der Schadsoftware)
  • Cyber-Diebstahl: elektronischer Zahlungsverkehr, fehlerhafter Versand von Waren, Telefon-Mehrkosten/erhöhte Nutzungsentgelte
  • Cyber-Erpressung
  • Entschädigung mit Strafcharakter/Bußgeld
  • Ersatz-IT-Hardware
  • Cyber-Betrug