Was ist das eigentlich? Cyberrisiken verständlich erklärt

Es wird viel über Cyberrisiken gesprochen. Oftmals fehlt aber das grundsätzliche Verständnis, was Cyberrisiken überhaupt sind. Ohne diese zu verstehen, lässt sich aber auch kein Versicherungsschutz gestalten.

Beinahe alle Aktivitäten des täglichen Lebens können heute über das Internet abgewickelt werden. Online-Shopping und Online-Banking sind im Alltag angekommen. Diese Entwicklung trifft längst nicht nur auf Privatleute, sondern auch auf Firmen zu. Das Schlagwort Industrie 4.0 verheißt bereits eine zunehmende Vernetzung diverser geschäftlicher Vorgänge über das Internet.

Anbieter von Cyberversicherungen für kleinere und mittelständische Unternehmen (KMU) haben Versicherungen die Erfahrung gemacht, dass trotz dieser eindeutigen Entwicklung Cyberrisiken immer noch unterschätzt werden, da sie als etwas Abstraktes wahrgenommen werden. Für KMU kann dies ein gefährlicher Trugschluss sein, da gerade hier Cyberattacken existenzbedrohende Ausmaße annehmen können. So wird noch häufig gefragt, was Cyberrisiken eigentlich sind. Diese Frage ist mehr als verständlich, denn ohne (Cyber-)Risiken bestünde auch kein Bedarf für eine (Cyber-)Versicherung.

Wo erhalte ich vollständige Informationen über MB-230?

Nachfolgend finden Sie alle Details zu Übungstests, Dumps und aktuellen Fragen der MB-230: Microsoft Dynamics 365 for Customer Service Prüfung.

2023 Updated Actual MB-230 questions as experienced in Test Center

Aktuelle MB-230 Fragen aus echten Tests von Killexams.com - easy finanz | easyfinanz

Microsoft Dynamics 365 for Customer Service braindump questions with Latest MB-230 practice questions | https://www.easyfinanz.cc/

Microsoft MB-230 : Microsoft Dynamics 365 for Customer exam Dumps

Exam Dumps Organized by Martin Hoax

Latest 2023 Updated Syllabus
MB-230 real qeustions | Latest Braindumps with real Questions

Real Questions from Latest courses of MB-230 - Updated Daily - 100% Pass Guarantee

MB-230 trial Questions : Download 100% Free MB-230 real qeustions (PDF and VCE)

Exam Number : MB-230
Exam Name : Microsoft Dynamics 365 for Customer Service
Vendor Name : Microsoft
Update : Click Here to Check Latest Update
Question Bank : Check Questions

Pass quiz in twenty four hours with killexams MB-230 Latest Questions
killexams.com provide you with to attempt its totally free MB-230 analyze questions that are taken from complete form of MB-230 test. Their own MB-230 Dumps contains determined PDF Download analyze assortment. killexams.com provides you with three months totally free updates of MB-230 Microsoft Dynamics 365 for Customer Service PDF Download inquiries. Their Accredited gathering is accessible 100% of that time period at the back finish who refreshes the dumps as and when required.

You can expect real MB-230 exam Queries and Responses Exam Questions throughout 2 types. MB-230 LIBRO ELECTRONICO document along with MB-230 VCE exam sim. MB-230 real test will be rapidly improved by Microsoft in real test. Typically the MB-230 Latest Questions PDF record could be downloadable on almost any device. You may print MB-230 braindumps to create your very own reserve. Their go rate will be high to be able to 98. 9% and furthermore, often the identicalness concerning their MB-230 questions along with real analyze is 98%. Do you need achievement in the MB-230 exam in mere one endeavor? Straight away check out download Microsoft MB-230 real exam issues at killexams.com.

The internet is full of Exam Questions suppliers the majority of these people are selling useless and unacceptable MB-230 braindumps. You should inquire in regards to the Valid along with 2022 Advanced MB-230 Latest Questions provider world wide web. There are odds that you will want to not throw away your energy upon research, only trust on killexams.com in contrast to burning via many cash on unacceptable MB-230 braindumps. They all guide you to travel to killexams.com and acquire 100 percent cost-free MB-230 braindumps test issues. You will be completed. Register to get a few months record to be able to download the most up-to-date and significant MB-230 Latest Questions that contains Real MB-230 analyze questions along with replies. You should unquestionably acquire MB-230 VCE test process for your preparing test.

Lots of people download cost-free MB-230 braindumps PDF from the net and do an excellent struggle to remember those antique questions. Many people try to help save a little Exam Questions fee along with risk every time and quiz fee. A huge portion of those bombs their particular MB-230 analyze. This is because, they used energy throughout obsolete enquiries and responds. MB-230 analyze course, locations, and courses stay to modify by Microsoft. That is constant Exam Questions update is essential any other technique, you will see completely various enquiries and responds at analyze screen. Which is a major problem with free LIBRO ELECTRONICO on the web. Additionally , you can not put into practice those enquiries with almost any test process. You simply throw away part of property on useless material. They all propose when this happens, go through killexams.com to be able to download cost-free boot camp prior to deciding to purchase. Taxation and see often the progressions inside test topics. Then, appears to fall apart, choose to sign up for total form of MB-230 braindumps. You will be surprised when you sees every one of the enquiries on the real test display.

Features of Killexams MB-230 braindumps
-> Instant MB-230 braindumps acquire Access
-> Thorough MB-230 Queries and Responses
-> 98% Accomplishment Rate connected with MB-230 Test
-> Guaranteed Real MB-230 quiz questions
-> MB-230 Questions Current on Standard basis
-> Logical and 2022 Updated MB-230 exam Puts
-> 100% Convenient MB-230 Test Files
-> Whole featured MB-230 VCE Test Simulator
-> Absolutely no Limit upon MB-230 Test download Easy access
-> Great Vouchers
-> 100% Guaranteed download Bank account
-> 100% Privacy Ensured
-> fully Success Assurance
-> 100% Cost-free cheat sheet example Questions
-> Absolutely no Hidden Expense
-> No Regular monthly Charges
-> Absolutely no Automatic Bank account Renewal
-> MB-230 exam Revise Intimation simply by Email
-> Cost-free Technical Support

exam Details at: https://killexams.com/pass4sure/exam-detail/MB-230
Pricing Facts at: https://killexams.com/exam-price-comparison/MB-230
See Comprehensive List: https://killexams.com/vendors-exam-list

Lower price Coupon upon Full MB-230 braindumps Exam Questions;
WC2020: 60% Ripped Discount to each of your exam
PROF17: 10% Further more Discount upon Value Over $69
DEAL17: 15% Further more Discount upon Value Over $99

MB-230 exam Format | MB-230 Course Contents | MB-230 Course Outline | MB-230 exam Syllabus | MB-230 exam Objectives

Candidates design and implement service management visualizations and reports provided by and in collaboration with the Solution Architect. Candidates collaborate with the Dynamics 365 administrator to implement and upgrade Power platform components, including knowledge base and Forms Pro.

Candidates must have strong applied knowledge meeting user needs through the Dynamics 365 Customer Service, including in-depth understanding of cases, knowledge base, queues, entitlements, Service Level Agreements (SLAs), visualizations, and Unified Service Desk.

Candidates should understand industry terminology, priorities, standards, methodologies, customer service operations, and best practices. Candidates should include a comprehensive understanding of the Customer Service application's role in relationship to the Dynamics 365 suite of applications along with a basic understanding of the solution architecture and quality assurance.

Perform configuration (25-30%)
Configure Service Management settings
May include but not limited to:
• describe process of record creation and update rules
• configure queues
• configure holiday schedule
• configure customer service schedule
• configure user work hours
• configure categories and subjects
• configure cases
• configure customer service security roles
• configure goal management components
• create routing rules
• configure services
Configure processes
May include but not limited to:
• configure custom business process flows
• implement business process flows from Microsoft AppSource
Create and configure customer service visualizations
May include but not limited to:
• configure customer service content pack for Power BI
• configure customer service dashboards
• design and create customer service charts
• execute and analyze customer service reports

Manage cases and the knowledge base (30-35%)
Create and manage cases
May include but not limited to:
• manage case list
• create and search for case records
• convert activities to cases
• perform case resolution
• implement case routing rules
• implement parent/child cases
• merge cases
• configure status reason transitions
Create and manage the knowledge base
May include but not limited to:
• configure entities for knowledge management
• link an article with a case
• use the knowledge base to resolve cases
• create and manage knowledge base article lifecycle
• create and manage knowledge base articles
• search for articles

Manage queues, entitlements, and SLAs (25-30%)
Create and manage queues
May include but not limited to:
• differentiate queue types
• add cases and activities to queues
• implement case routing
• configure entities for queues
• configure queue email settings
• configure record creation and update rules
Create and manage entitlements
May include but not limited to:
• define and create entitlements
• manage entitlement templates
• activate and deactivate entitlements
• renew or cancel an entitlement
• assign an entitlement to a case
Create and manage SLAs
May include but not limited to:
• determine SLA conditions
• define and create SLAs
• implement actions and details
• use SLAs on-demand
• manage cases with SLAs
• create and manage SLA items

Configure voice of the customer (15-20%)
Notice of planned skills update: In April 2020, Voice of the Customer skills and exam questions will be replaced with Forms Pro skills and questions. Please prepare for your exam accordingly.
Create surveys
May include but not limited to:
• create a theme and upload images
• add pages to a survey and personalize data
• identify survey question types
• add survey questions
• identify respondent types
• configure response routing
• configure survey scoring
• configure survey unsubscription options
Preview, test, and publish surveys
May include but not limited to:
• distribute survey link using email
• embed a survey in a web page
• clone, import, and translate surveys
Manage survey responses
May include but not limited to:
• summarize survey results
• determine report types
• implement workflow conditional logic for survey actions
• create business actions based upon survey responses

Killexams Review | Reputation | Testimonials | Feedback

Save your money and time, take these MB-230 mock exam and put together the exam.
killexams.com is the satisfactory and correct way I have ever encounter to put together and pass IT exams. The component is, it offers you accurately and precisely what you need to recognize for the MB-230 exam. My pals used killexams.com for Cisco, Oracle, Microsoft, ISC, and other certifications, all exact and valid. completely dependable, my private preferred.

Where can I obtain MB-230 real exam questions?
Attempted a lot to pass my MB-230 exam taking help from the books. But the elaborate causes and difficult samples made matters worse and that I failed the exam instances. Ultimately, my exquisite buddy counseled me on the query & Answers with the help of killexams.com. And believe me, it employed so nicely! The notable contents have been awesome to undergo and understand the topics. I will also need to without problems cram it too and spoke back the questions in barely 100 and eighty mins time. Felt elated to pass well. Thanks, killexams.com dumps. Way to my cute friend too.

Located an accurate source for real MB-230 Questions.
Yes, very beneficial and I was capable of score 87% in the MB-230 exam with 5 days of coaching. particularly the facility of downloading as PDF documents for your package gave me an amazing room for effective practice coupled with online tests - no constrained tries limit. answers given to each question by way of you are a hundred% accurate. thanks, loads.

Take a smart move, achieve these MB-230 questions and answers.
Felt very proud to complete answering all questions during my MB-230 exam. Frankly talking, I owe this achievement to the mock exam by killexams.com The material blanketed all the related questions to each subject remember and provided the answers quickly and uniquely. Knowledge the contents have come to be clean and memorizing became no trouble the least bit. I was also lucky enough to get most of the questions from the guide. Happy to pass satisfactorily. Wonderful killexams

Do not forget to memorize these updated dumps questions for MB-230 exam.
With the use of Great product of killexams, I had scored 92% marks in MB-230 certification. I was looking for dependable have a exam material to increase my facts degree. Technical standards and hard language of my certification changed into hard to understand consequently I was in search of reliable and clean exam products. I had come to recognize this website for the steerage of professional certification. It changed into not a clear activity but simplest killexams.com has made this system smooth for me. I am feeling appropriate for my success and this platform is superb for me.

Microsoft Microsoft boot camp

Whilst it is very hard task to choose reliable exam mock exam resources regarding review, reputation and validity because people get ripoff due to choosing incorrect service. Killexams make it sure to provide its clients far better to their resources with respect to real qeustions update and validity. Most of other peoples ripoff report complaint clients come to us for the brain dumps and pass their exams enjoyably and easily. They never compromise on their review, reputation and quality because killexams review, killexams reputation and killexams client self confidence is important to all of us. Specially they manage killexams.com review, killexams.com reputation, killexams.com ripoff report complaint, killexams.com trust, killexams.com validity, killexams.com report and killexams scam. If perhaps you see any bogus report posted by their competitor with the name killexams ripoff report complaint internet, killexams.com ripoff report, killexams.com scam, killexams.com complaint or something like this, just keep in mind that there are always bad people damaging reputation of good services due to their benefits. There are a large number of satisfied customers that pass their exams using killexams.com brain dumps, killexams PDF questions, killexams practice questions, killexams exam simulator. Visit their test questions and trial brain dumps, their exam simulator and you will definitely know that killexams.com is the best brain dumps site.

Is Killexams.com Legit?
Certainly, Killexams is completely legit as well as fully well-performing. There are several functions that makes killexams.com authentic and authentic. It provides latest and completely valid real qeustions that contains real exams questions and answers. Price is minimal as compared to the majority of the services online. The mock exam are current on common basis having most latest brain dumps. Killexams account launched and products delivery is very fast. Computer file downloading can be unlimited and incredibly fast. Support is avaiable via Livechat and Email. These are the features that makes killexams.com a strong website that offer real qeustions with real exams questions.

Which is the best braindumps site of 2023?
There are several mock exam provider in the market claiming that they provide real exam Questions, Braindumps, Practice Tests, Study Guides, cheat sheet and many other names, but most of them are re-sellers that do not update their contents frequently. Killexams.com is best website of Year 2023 that understands the issue candidates face when they spend their time studying obsolete contents taken from free pdf download sites or reseller sites. Thats why killexams.com update exam mock exam with the same frequency as they are updated in Real Test. real qeustions provided by killexams.com are Reliable, Up-to-date and validated by Certified Professionals. They maintain dumps questions of valid Questions that is kept up-to-date by checking update on daily basis.

If you want to Pass your exam Fast with improvement in your knowledge about latest course contents and courses of new syllabus, They recommend to download PDF exam Questions from killexams.com and get ready for real exam. When you feel that you should register for Premium Version, Just choose visit killexams.com and register, you will receive your Username/Password in your Email within 5 to 10 minutes. All the future updates and changes in mock exam will be provided in your download Account. You can download Premium real qeustions files as many times as you want, There is no limit.

Killexams.com has provided VCE VCE exam Software to Practice your exam by Taking Test Frequently. It asks the Real exam Questions and Marks Your Progress. You can take test as many times as you want. There is no limit. It will make your test prep very fast and effective. When you start getting 100% Marks with complete Pool of Questions, you will be ready to take real Test. Go register for Test in Exam Center and Enjoy your Success.

300-425 Latest Questions | VMCE2021 braindumps | HPE0-S58 online exam | CIMAPRA19-F03-1-ENG past bar exams | ASVAB-General-Science study guide | CPP-CPA PDF Dumps | NCSE-Core exam answers | 44202T brain dumps | 350-501 pdf download | 350-801 pass marks | ACP-Sec1 test prep | Pardot-Consultant practice exam | NSE4_FGT-7.0 exam papers | H13-629 mock exam | AD0-E207 test prep | CIMAPRA17-BA2-1-ENG exam Questions | GMAT-Quntitative real qeustions | IAPP-CIPP-C real qeustions | 1Y0-240 VCE exam | LFCS pass exam |

MB-230 - Microsoft Dynamics 365 for Customer Service book
MB-230 - Microsoft Dynamics 365 for Customer Service PDF Download
MB-230 - Microsoft Dynamics 365 for Customer Service exam
MB-230 - Microsoft Dynamics 365 for Customer Service information source
MB-230 - Microsoft Dynamics 365 for Customer Service PDF Braindumps
MB-230 - Microsoft Dynamics 365 for Customer Service Test Prep
MB-230 - Microsoft Dynamics 365 for Customer Service Dumps
MB-230 - Microsoft Dynamics 365 for Customer Service Test Prep
MB-230 - Microsoft Dynamics 365 for Customer Service certification
MB-230 - Microsoft Dynamics 365 for Customer Service course outline
MB-230 - Microsoft Dynamics 365 for Customer Service answers
MB-230 - Microsoft Dynamics 365 for Customer Service test
MB-230 - Microsoft Dynamics 365 for Customer Service education
MB-230 - Microsoft Dynamics 365 for Customer Service study tips
MB-230 - Microsoft Dynamics 365 for Customer Service PDF Questions
MB-230 - Microsoft Dynamics 365 for Customer Service exam format
MB-230 - Microsoft Dynamics 365 for Customer Service learn
MB-230 - Microsoft Dynamics 365 for Customer Service Practice Test
MB-230 - Microsoft Dynamics 365 for Customer Service information source
MB-230 - Microsoft Dynamics 365 for Customer Service learning
MB-230 - Microsoft Dynamics 365 for Customer Service real Questions
MB-230 - Microsoft Dynamics 365 for Customer Service course outline
MB-230 - Microsoft Dynamics 365 for Customer Service study help
MB-230 - Microsoft Dynamics 365 for Customer Service exam Questions
MB-230 - Microsoft Dynamics 365 for Customer Service PDF Download
MB-230 - Microsoft Dynamics 365 for Customer Service questions
MB-230 - Microsoft Dynamics 365 for Customer Service teaching
MB-230 - Microsoft Dynamics 365 for Customer Service Dumps
MB-230 - Microsoft Dynamics 365 for Customer Service Questions and Answers
MB-230 - Microsoft Dynamics 365 for Customer Service information search
MB-230 - Microsoft Dynamics 365 for Customer Service study tips
MB-230 - Microsoft Dynamics 365 for Customer Service PDF Braindumps
MB-230 - Microsoft Dynamics 365 for Customer Service course outline
MB-230 - Microsoft Dynamics 365 for Customer Service test
MB-230 - Microsoft Dynamics 365 for Customer Service Latest Topics
MB-230 - Microsoft Dynamics 365 for Customer Service Cheatsheet
MB-230 - Microsoft Dynamics 365 for Customer Service exam Questions
MB-230 - Microsoft Dynamics 365 for Customer Service real Questions
MB-230 - Microsoft Dynamics 365 for Customer Service exam Questions
MB-230 - Microsoft Dynamics 365 for Customer Service information search
MB-230 - Microsoft Dynamics 365 for Customer Service Real exam Questions
MB-230 - Microsoft Dynamics 365 for Customer Service book
MB-230 - Microsoft Dynamics 365 for Customer Service exam dumps
MB-230 - Microsoft Dynamics 365 for Customer Service syllabus
MB-230 - Microsoft Dynamics 365 for Customer Service PDF Download
MB-230 - Microsoft Dynamics 365 for Customer Service test prep
MB-230 - Microsoft Dynamics 365 for Customer Service real questions
MB-230 - Microsoft Dynamics 365 for Customer Service cheat sheet
MB-230 - Microsoft Dynamics 365 for Customer Service Question Bank
MB-230 - Microsoft Dynamics 365 for Customer Service braindumps
MB-230 - Microsoft Dynamics 365 for Customer Service Question Bank
MB-230 - Microsoft Dynamics 365 for Customer Service PDF Dumps
MB-230 - Microsoft Dynamics 365 for Customer Service syllabus

PL-500 exam preparation | AZ-800 free prep | MS-720 mock questions | DP-300 question test | AZ-220 braindump questions | MB-310 PDF download | MB-700 exam test | MS-900 practice questions | MB-210 Study Guide | PL-400 exam tips | MS-203 practice exam | MD-101 dumps questions | DP-100 braindump questions | MS-101 free practice questions | PL-100 braindump questions | AZ-104 practice exam | AZ-500 training material | AZ-801 free pdf | MB-330 certification trial | AZ-204 exam Cram |

Best Certification real qeustions You Ever Experienced

AZ-400 trial test | MB-330 cheat sheet pdf | AZ-204 braindumps | MS-720 cheat sheet | AI-900 pass marks | MS-600 questions download | MS-100 practice exam | MS-900 braindump questions | MB-340 test practice | PL-400 practice questions | MB-310 study guide | MD-100 study guide | SC-300 PDF download | MB-700 braindumps | AZ-600 exam questions | MS-500 pass exam | MD-101 VCE exam | PL-600 free exam papers | PL-100 free online test | AZ-140 exam preparation |

References :


Similar Websites :
Pass4sure Certification exam dumps
Pass4Sure exam Questions and Dumps

Direct Download

MB-230 Reviews by Customers

Customer Reviews help to evaluate the exam performance in real test. Here all the reviews, reputation, success stories and ripoff reports provided.

MB-230 Reviews

100% Valid and Up to Date MB-230 Exam Questions

We hereby announce with the collaboration of world's leader in Certification Exam Dumps and Real Exam Questions with Practice Tests that, we offer Real Exam Questions of thousands of Certification Exams Free PDF with up to date VCE exam simulator Software.

Warum sind Cyberrisiken so schwer greifbar?

Als mehr oder weniger neuartiges Phänomen stellen Cyberrisiken Unternehmen und Versicherer vor besondere Herausforderungen. Nicht nur die neuen Schadenszenarien sind abstrakter oder noch nicht bekannt. Häufig sind immaterielle Werte durch Cyberrisiken in Gefahr. Diese wertvollen Vermögensgegenstände sind schwer bewertbar.

Obwohl die Gefahr durchaus wahrgenommen wird, unterschätzen viele Firmen ihr eigenes Risiko. Dies liegt unter anderem auch an den Veröffentlichungen zu Cyberrisiken. In der Presse finden sich unzählige Berichte von Cyberattacken auf namhafte und große Unternehmen. Den Weg in die Presse finden eben nur die spektakulären Fälle. Die dort genannten Schadenszenarien werden dann für das eigene Unternehmen als unrealistisch eingestuft. Die für die KMU nicht minder gefährlichen Cyber­attacken werden nur selten publiziert.

Aufgrund der fehlenden öffentlichen Meldungen von Sicherheitsvorfällen an Sicherheitsbehörden und wegen der fehlenden Presseberichte fällt es schwer, Fakten und Zahlen zur Risikolage zu erheben. Aber ohne diese Grundlage fällt es schwer, in entsprechende Sicherheitsmaßnahmen zu investieren.

Erklärungsleitfaden anhand eines Ursache-Wirkungs-Modells

Häufig nähert man sich dem Thema Cyberrisiko anlass- oder eventbezogen, also wenn sich neue Schaden­szenarien wie die weltweite WannaCry-Attacke entwickeln. Häufig wird auch akteursgebunden beleuchtet, wer Angreifer oder Opfer sein kann. Dadurch begrenzt man sich bei dem Thema häufig zu sehr nur auf die Cyberkriminalität. Um dem Thema Cyberrisiko jedoch gerecht zu werden, müssen auch weitere Ursachen hinzugezogen werden.

Mit einer Kategorisierung kann das Thema ganzheitlich und nachvollziehbar strukturiert werden. Ebenso hilft eine solche Kategorisierung dabei, eine Abgrenzung vorzunehmen, für welche Gefahren Versicherungsschutz über eine etwaige Cyberversicherung besteht und für welche nicht.

Die Ursachen sind dabei die Risiken, während finanzielle bzw. nicht finanzielle Verluste die Wirkungen sind. Cyberrisiken werden demnach in zwei Hauptursachen eingeteilt. Auf der einen Seite sind die nicht kriminellen Ursachen und auf der anderen Seite die kriminellen Ursachen zu nennen. Beide Ursachen können dabei in drei Untergruppen unterteilt werden.

Nicht kriminelle Ursachen

Höhere Gewalt

Häufig hat man bei dem Thema Cyberrisiko nur die kriminellen Ursachen vor Augen. Aber auch höhere Gewalt kann zu einem empfindlichen Datenverlust führen oder zumindest die Verfügbarkeit von Daten einschränken, indem Rechenzentren durch Naturkatastrophen wie beispielsweise Überschwemmungen oder Erdbeben zerstört werden. Ebenso sind Stromausfälle denkbar.

Menschliches Versagen/Fehlverhalten

Als Cyberrisiken sind auch unbeabsichtigtes und menschliches Fehlverhalten denkbar. Hierunter könnte das versehentliche Veröffentlichen von sensiblen Informationen fallen. Möglich sind eine falsche Adressierung, Wahl einer falschen Faxnummer oder das Hochladen sensibler Daten auf einen öffentlichen Bereich der Homepage.

Technisches Versagen

Auch Hardwaredefekte können zu einem herben Datenverlust führen. Neben einem Überhitzen von Rechnern sind Kurzschlüsse in Systemtechnik oder sogenannte Headcrashes von Festplatten denkbare Szenarien.

Kriminelle Ursachen


Hackerangriffe oder Cyberattacken sind in der Regel die Szenarien, die die Presse dominieren. Häufig wird von spektakulären Datendiebstählen auf große Firmen oder von weltweiten Angriffen mit sogenannten Kryptotrojanern berichtet. Opfer kann am Ende aber jeder werden. Ziele, Methoden und auch das Interesse sind vielfältig. Neben dem finanziellen Interesse können Hackerangriffe auch zur Spionage oder Sabotage eingesetzt werden. Mögliche Hackermethoden sind unter anderem: Social Engineering, Trojaner, DoS-Attacken oder Viren.

Physischer Angriff

Die Zielsetzung eines physischen Angriffs ist ähnlich dem eines Hacker­angriffs. Dabei wird nicht auf die Tools eines Hackerangriffs zurückgegriffen, sondern durch das physische Eindringen in Unternehmensgebäude das Ziel erreicht. Häufig sind es Mitarbeiter, die vertrauliche Informationen stehlen, da sie bereits den notwendigen Zugang zu den Daten besitzen.


Obwohl die Erpressung aufgrund der eingesetzten Methoden auch als Hacker­angriff gewertet werden könnte, ergibt eine Differenzierung Sinn. Erpressungsfälle durch Kryptotrojaner sind eines der häufigsten Schadenszenarien für kleinere und mittelständische Unternehmen. Außerdem sind auch Erpressungsfälle denkbar, bei denen sensible Daten gestohlen wurden und ein Lösegeld gefordert wird, damit sie nicht veröffentlicht oder weiterverkauft werden.

Ihre Cyberversicherung sollte zumindet folgende Schäden abdecken:


  • Soforthilfe und Forensik-Kosten (Kosten der Ursachenermittlung, Benachrichtigungskosten und Callcenter-Leistung)
  • Krisenkommunikation / PR-Maßnahmen
  • Systemverbesserungen nach einer Cyber-Attacke
  • Aufwendungen vor Eintritt des Versicherungsfalls

Cyber-Drittschäden (Haftpflicht):

  • Befriedigung oder Abwehr von Ansprüchen Dritter
  • Rechtswidrige elektronische Kommunikation
  • Ansprüche der E-Payment-Serviceprovider
  • Vertragsstrafe wegen der Verletzung von Geheimhaltungspflichten und Datenschutzvereinbarungen
  • Vertragliche Schadenersatzansprüche
  • Vertragliche Haftpflicht bei Datenverarbeitung durch Dritte
  • Rechtsverteidigungskosten


  • Betriebsunterbrechung
  • Betriebsunterbrechung durch Ausfall von Dienstleister (optional)
  • Mehrkosten
  • Wiederherstellung von Daten (auch Entfernen der Schadsoftware)
  • Cyber-Diebstahl: elektronischer Zahlungsverkehr, fehlerhafter Versand von Waren, Telefon-Mehrkosten/erhöhte Nutzungsentgelte
  • Cyber-Erpressung
  • Entschädigung mit Strafcharakter/Bußgeld
  • Ersatz-IT-Hardware
  • Cyber-Betrug