Was ist das eigentlich? Cyberrisiken verständlich erklärt

Es wird viel über Cyberrisiken gesprochen. Oftmals fehlt aber das grundsätzliche Verständnis, was Cyberrisiken überhaupt sind. Ohne diese zu verstehen, lässt sich aber auch kein Versicherungsschutz gestalten.

Beinahe alle Aktivitäten des täglichen Lebens können heute über das Internet abgewickelt werden. Online-Shopping und Online-Banking sind im Alltag angekommen. Diese Entwicklung trifft längst nicht nur auf Privatleute, sondern auch auf Firmen zu. Das Schlagwort Industrie 4.0 verheißt bereits eine zunehmende Vernetzung diverser geschäftlicher Vorgänge über das Internet.

Anbieter von Cyberversicherungen für kleinere und mittelständische Unternehmen (KMU) haben Versicherungen die Erfahrung gemacht, dass trotz dieser eindeutigen Entwicklung Cyberrisiken immer noch unterschätzt werden, da sie als etwas Abstraktes wahrgenommen werden. Für KMU kann dies ein gefährlicher Trugschluss sein, da gerade hier Cyberattacken existenzbedrohende Ausmaße annehmen können. So wird noch häufig gefragt, was Cyberrisiken eigentlich sind. Diese Frage ist mehr als verständlich, denn ohne (Cyber-)Risiken bestünde auch kein Bedarf für eine (Cyber-)Versicherung.

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Exam Number : NCPT
Exam Name : National Certified Phlebotomy Technician (NCPT)
Vendor Name : Medical
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NCPT test Format | NCPT Course Contents | NCPT Course Outline | NCPT test Syllabus | NCPT test Objectives

Exam Details:
- Number of Questions: The number of questions in the National Certified Phlebotomy Technician (NCPT) test can vary, but it typically consists of around 100 to 150 multiple-choice questions. The exact number of questions may depend on the certifying organization or program.

- Time: Candidates are usually given a specific time limit to complete the NCPT exam, which is typically around 2 to 3 hours. It is essential to manage time effectively to ensure all questions are answered within the allocated time.

Course Outline:
The NCPT certification program covers various syllabus related to phlebotomy. While the specific course outline may vary depending on the certifying organization (e.g., NCCT - National Center for Competency Testing), the test generally covers the following key areas:

1. Anatomy and Physiology:
- Overview of human anatomy and physiology, with a focus on the circulatory system, veins, and arteries.
- Understanding blood components and their functions.

2. Phlebotomy Techniques and Procedures:
- Proper techniques for venipuncture (blood drawing from veins) using various methods (e.g., vacuum tubes, butterfly needles).
- Capillary puncture (fingerstick and heelstick) techniques.
- Specimen collection, handling, and transportation protocols.

3. Infection Control and Safety:
- Standard precautions for preventing the transmission of infections.
- Personal protective equipment (PPE) usage and disposal.
- Proper hand hygiene and disinfection techniques.

4. Equipment and Supplies:
- Knowledge of different phlebotomy equipment (needles, syringes, tubes) and their appropriate use.
- Understanding the purpose and types of additives used in blood collection tubes.
- Proper labeling and identification of specimens.

5. Patient Communication and Interaction:
- Professional and effective communication with patients during the phlebotomy process.
- Patient education and addressing their concerns or questions.
- Techniques for dealing with difficult or anxious patients.

6. Quality Assurance and Legal/Ethical Considerations:
- Quality control measures and procedures in the laboratory.
- Compliance with relevant laws, regulations, and professional standards.
- Maintaining patient confidentiality and privacy.

Exam Objectives:
The objectives of the NCPT test typically include:
- Assessing the candidate's knowledge and understanding of phlebotomy techniques, procedures, and best practices.
- Evaluating the candidate's understanding of anatomy, physiology, and medical terminology relevant to phlebotomy.
- Testing the candidate's knowledge of infection control, safety protocols, and quality assurance in the phlebotomy process.
- Assessing the candidate's ability to interact with patients professionally and effectively during blood collection.
- Evaluating the candidate's understanding of legal and ethical considerations related to phlebotomy practice.

Exam Syllabus:
The specific test syllabus for the NCPT may vary depending on the certifying organization. However, the following syllabus are typically included:

1. Anatomy and Physiology:
- Circulatory system
- Blood components and functions
- Veins and arteries

2. Phlebotomy Techniques and Procedures:
- Venipuncture techniques
- Capillary puncture techniques
- Specimen collection, handling, and transportation

3. Infection Control and Safety:
- Infection prevention and control
- Personal protective equipment (PPE)
- Hand hygiene and disinfection

4. Equipment and Supplies:
- Phlebotomy equipment and their use
- Blood collection tubes and additives
- Specimen labeling and identification

5. Patient Communication and Interaction:
- Effective communication with patients
- Patient education and addressing concerns
- Managing difficult or anxious patients

6. Quality Assurance and Legal/Ethical Considerations:
- Quality control in the laboratory
- Compliance with laws and regulations
- Patient confidentiality and privacy

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Warum sind Cyberrisiken so schwer greifbar?

Als mehr oder weniger neuartiges Phänomen stellen Cyberrisiken Unternehmen und Versicherer vor besondere Herausforderungen. Nicht nur die neuen Schadenszenarien sind abstrakter oder noch nicht bekannt. Häufig sind immaterielle Werte durch Cyberrisiken in Gefahr. Diese wertvollen Vermögensgegenstände sind schwer bewertbar.

Obwohl die Gefahr durchaus wahrgenommen wird, unterschätzen viele Firmen ihr eigenes Risiko. Dies liegt unter anderem auch an den Veröffentlichungen zu Cyberrisiken. In der Presse finden sich unzählige Berichte von Cyberattacken auf namhafte und große Unternehmen. Den Weg in die Presse finden eben nur die spektakulären Fälle. Die dort genannten Schadenszenarien werden dann für das eigene Unternehmen als unrealistisch eingestuft. Die für die KMU nicht minder gefährlichen Cyberattacken werden nur selten publiziert.

Aufgrund der fehlenden öffentlichen Meldungen von Sicherheitsvorfällen an Sicherheitsbehörden und wegen der fehlenden Presseberichte fällt es schwer, Fakten und Zahlen zur Risikolage zu erheben. Aber ohne diese Grundlage fällt es schwer, in entsprechende Sicherheitsmaßnahmen zu investieren.

Erklärungsleitfaden anhand eines Ursache-Wirkungs-Modells

Häufig nähert man sich dem Thema Cyberrisiko anlass- oder eventbezogen, also wenn sich neue Schadenszenarien wie die weltweite WannaCry-Attacke entwickeln. Häufig wird auch akteursgebunden beleuchtet, wer Angreifer oder Opfer sein kann. Dadurch begrenzt man sich bei dem Thema häufig zu sehr nur auf die Cyberkriminalität. Um dem Thema Cyberrisiko jedoch gerecht zu werden, müssen auch weitere Ursachen hinzugezogen werden.

Mit einer Kategorisierung kann das Thema ganzheitlich und nachvollziehbar strukturiert werden. Ebenso hilft eine solche Kategorisierung dabei, eine Abgrenzung vorzunehmen, für welche Gefahren Versicherungsschutz über eine etwaige Cyberversicherung besteht und für welche nicht.

Die Ursachen sind dabei die Risiken, während finanzielle bzw. nicht finanzielle Verluste die Wirkungen sind. Cyberrisiken werden demnach in zwei Hauptursachen eingeteilt. Auf der einen Seite sind die nicht kriminellen Ursachen und auf der anderen Seite die kriminellen Ursachen zu nennen. Beide Ursachen können dabei in drei Untergruppen unterteilt werden.

Nicht kriminelle Ursachen

Höhere Gewalt

Häufig hat man bei dem Thema Cyberrisiko nur die kriminellen Ursachen vor Augen. Aber auch höhere Gewalt kann zu einem empfindlichen Datenverlust führen oder zumindest die Verfügbarkeit von Daten einschränken, indem Rechenzentren durch Naturkatastrophen wie beispielsweise Überschwemmungen oder Erdbeben zerstört werden. Ebenso sind Stromausfälle denkbar.

Menschliches Versagen/Fehlverhalten

Als Cyberrisiken sind auch unbeabsichtigtes und menschliches Fehlverhalten denkbar. Hierunter könnte das versehentliche Veröffentlichen von sensiblen Informationen fallen. Möglich sind eine falsche Adressierung, Wahl einer falschen Faxnummer oder das Hochladen sensibler Daten auf einen öffentlichen Bereich der Homepage.

Technisches Versagen

Auch Hardwaredefekte können zu einem herben Datenverlust führen. Neben einem Überhitzen von Rechnern sind Kurzschlüsse in Systemtechnik oder sogenannte Headcrashes von Festplatten denkbare Szenarien.

Kriminelle Ursachen

Hackerangriffe

Hackerangriffe oder Cyberattacken sind in der Regel die Szenarien, die die Presse dominieren. Häufig wird von spektakulären Datendiebstählen auf große Firmen oder von weltweiten Angriffen mit sogenannten Kryptotrojanern berichtet. Opfer kann am Ende aber jeder werden. Ziele, Methoden und auch das Interesse sind vielfältig. Neben dem finanziellen Interesse können Hackerangriffe auch zur Spionage oder Sabotage eingesetzt werden. Mögliche Hackermethoden sind unter anderem: Social Engineering, Trojaner, DoS-Attacken oder Viren.

Physischer Angriff

Die Zielsetzung eines physischen Angriffs ist ähnlich dem eines Hackerangriffs. Dabei wird nicht auf die Tools eines Hackerangriffs zurückgegriffen, sondern durch das physische Eindringen in Unternehmensgebäude das Ziel erreicht. Häufig sind es Mitarbeiter, die vertrauliche Informationen stehlen, da sie bereits den notwendigen Zugang zu den Daten besitzen.

Erpressung

Obwohl die Erpressung aufgrund der eingesetzten Methoden auch als Hackerangriff gewertet werden könnte, ergibt eine Differenzierung Sinn. Erpressungsfälle durch Kryptotrojaner sind eines der häufigsten Schadenszenarien für kleinere und mittelständische Unternehmen. Außerdem sind auch Erpressungsfälle denkbar, bei denen sensible Daten gestohlen wurden und ein Lösegeld gefordert wird, damit sie nicht veröffentlicht oder weiterverkauft werden.

Ihre Cyberversicherung sollte zumindet folgende Schäden abdecken:

Cyber-Kosten:

Soforthilfe und Forensik-Kosten (Kosten der Ursachenermittlung, Benachrichtigungskosten und Callcenter-Leistung)
Krisenkommunikation / PR-Maßnahmen
Systemverbesserungen nach einer Cyber-Attacke
Aufwendungen vor Eintritt des Versicherungsfalls

Cyber-Drittschäden (Haftpflicht):

Befriedigung oder Abwehr von Ansprüchen Dritter
Rechtswidrige elektronische Kommunikation
Ansprüche der E-Payment-Serviceprovider
Vertragsstrafe wegen der Verletzung von Geheimhaltungspflichten und Datenschutzvereinbarungen
Vertragliche Schadenersatzansprüche
Vertragliche Haftpflicht bei Datenverarbeitung durch Dritte
Rechtsverteidigungskosten

Cyber-Eigenschäden:

Betriebsunterbrechung
Betriebsunterbrechung durch Ausfall von Dienstleister (optional)
Mehrkosten
Wiederherstellung von Daten (auch Entfernen der Schadsoftware)
Cyber-Diebstahl: elektronischer Zahlungsverkehr, fehlerhafter Versand von Waren, Telefon-Mehrkosten/erhöhte Nutzungsentgelte
Cyber-Erpressung
Entschädigung mit Strafcharakter/Bußgeld
Ersatz-IT-Hardware
Cyber-Betrug

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Medical NCPT : National Certified Phlebotomy Technician (NCPT) Practice Tests

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Cyber-Kosten:

Cyber-Drittschäden (Haftpflicht):

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Latest 2025 Updated Medical National Certified Phlebotomy Technician (NCPT) Syllabus
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