Was ist das eigentlich? Cyberrisiken verständlich erklärt

Es wird viel über Cyberrisiken gesprochen. Oftmals fehlt aber das grundsätzliche Verständnis, was Cyberrisiken überhaupt sind. Ohne diese zu verstehen, lässt sich aber auch kein Versicherungsschutz gestalten.

Beinahe alle Aktivitäten des täglichen Lebens können heute über das Internet abgewickelt werden. Online-Shopping und Online-Banking sind im Alltag angekommen. Diese Entwicklung trifft längst nicht nur auf Privatleute, sondern auch auf Firmen zu. Das Schlagwort Industrie 4.0 verheißt bereits eine zunehmende Vernetzung diverser geschäftlicher Vorgänge über das Internet.

Anbieter von Cyberversicherungen für kleinere und mittelständische Unternehmen (KMU) haben Versicherungen die Erfahrung gemacht, dass trotz dieser eindeutigen Entwicklung Cyberrisiken immer noch unterschätzt werden, da sie als etwas Abstraktes wahrgenommen werden. Für KMU kann dies ein gefährlicher Trugschluss sein, da gerade hier Cyberattacken existenzbedrohende Ausmaße annehmen können. So wird noch häufig gefragt, was Cyberrisiken eigentlich sind. Diese Frage ist mehr als verständlich, denn ohne (Cyber-)Risiken bestünde auch kein Bedarf für eine (Cyber-)Versicherung.

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Exam Number : PAL-EBM
Exam Name : Professional Agile Leadership - Evidence Based Management
Vendor Name : Scrum
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PAL-EBM exam Format | PAL-EBM Course Contents | PAL-EBM Course Outline | PAL-EBM exam Syllabus | PAL-EBM exam Objectives

Exam Specification:

- exam Name: Professional Agile Leadership - Evidence Based Management (PAL-EBM)
- exam Code: PAL-EBM
- exam Duration: 1 hour and 30 minutes
- exam Format: Multiple-choice and multiple-select questions

Course Outline:

1. Introduction to Professional Agile Leadership (PAL) and Evidence Based Management (EBM)
- Understanding the role of Agile leaders in driving organizational success
- Overview of Evidence Based Management principles and its application in Agile environments
- Introduction to key metrics and measurement techniques in EBM

2. EBM Foundations and Metrics
- Exploring the four key EBM domains: Current Value, Unrealized Value, Time to Market, and Ability to Innovate
- Understanding how to measure and track EBM metrics within an Agile organization
- Utilizing data-driven insights to make informed decisions and drive improvement

3. Aligning Goals and Objectives
- Setting clear organizational goals and objectives that align with Agile principles
- Establishing key results and performance indicators to measure progress and success
- Creating a culture of transparency, accountability, and collaboration

4. Building High-Performing Teams
- Developing and nurturing self-organizing Agile teams
- Fostering a culture of continuous learning and improvement within teams
- Empowering teams to make data-driven decisions and take ownership of their work

5. Agile Leadership Practices
- Leading by example and embodying Agile values and principles
- Removing impediments and creating an environment conducive to Agile success
- Supporting and coaching teams in adopting Agile practices

6. Agile Transformation and Change Management
- Leading organizational change towards Agile ways of working
- Identifying and addressing resistance to change
- Creating a shared vision and empowering individuals to drive change

Exam Objectives:

1. Understand the principles and practices of Professional Agile Leadership.
2. Apply Evidence Based Management principles and metrics in an Agile context.
3. Align organizational goals and objectives with Agile principles.
4. Build and support high-performing Agile teams.
5. Demonstrate Agile leadership practices and behaviors.
6. Lead Agile transformation and change management efforts.

------------------------

- Introduction to Agile Leadership
- Understanding Agile Leadership
- The role of a leader in an Agile environment
- Differences between traditional and Agile leadership

- Evidence-Based Management (EBM)
- Definition and principles of Evidence-Based Management
- Importance of measurement and metrics in Agile
- Using evidence to drive decision-making

- Key EBM Metrics
- Key Performance Indicators (KPIs)
- Value delivery metrics
- Flow metrics (e.g., cycle time, lead time)
- Quality metrics (e.g., defect rates)

- The EBM Framework
- Components of the EBM framework
- How to implement EBM in teams
- Continuous improvement through EBM practices

- Creating a Culture of Evidence-Based Decision Making
- Fostering a culture that values data
- Encouraging experimentation and learning
- Building trust in the use of evidence

- Facilitating Transparency and Inspection
- Importance of transparency in Agile
- Inspection techniques and their relevance
- Tools and techniques for maintaining transparency

- Using EBM to Strengthen Organizational Agility
- Strategies for scaling EBM practices
- Aligning EBM with organizational goals
- Case studies on successful EBM implementations

- Challenges and Solutions in EBM Adoption
- Common challenges in implementing EBM
- Strategies for overcoming resistance
- Maintaining momentum in EBM practices

- Continuous Learning and Improvement
- The role of feedback loops in EBM
- Techniques for fostering continuous learning
- Adapting EBM practices based on feedback

- Agile Leadership
- Evidence-Based Management (EBM)
- Key Performance Indicators (KPIs)
- Value Delivery
- Flow Metrics
- Cycle Time
- Lead Time
- Defect Rate
- Transparency
- Feedback Loops

- Agile Leadership Concepts
- Understanding the role of leadership in Agile environments
- Differences between traditional and Agile leadership styles

- Fundamentals of Evidence-Based Management (EBM)
- Definition and core principles of EBM
- Importance of using evidence in decision-making

- EBM Framework Components
- Overview of the EBM framework
- Key elements of EBM practices

- Key Metrics in EBM
- Identification and use of key performance indicators (KPIs)
- Value delivery metrics
- Flow and quality metrics

- Implementing EBM in Teams
- Strategies for integrating EBM into team practices
- Continuous improvement using EBM

- Creating a Culture of Evidence-Based Decision Making
- Fostering an environment that values data and evidence
- Encouraging experimentation and informed risk-taking

- Facilitating Transparency and Inspection
- Importance of transparency in Agile practices
- Techniques for maintaining visibility in processes

- Improving Organizational Agility with EBM
- Aligning EBM with organizational goals
- Scaling EBM practices across teams

- Challenges in EBM Adoption
- Common obstacles to implementing EBM
- Strategies for overcoming resistance and maintaining engagement

- Continuous Learning and Adaptation
- Importance of feedback loops in EBM
- Techniques for fostering a learning culture

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Warum sind Cyberrisiken so schwer greifbar?

Als mehr oder weniger neuartiges Phänomen stellen Cyberrisiken Unternehmen und Versicherer vor besondere Herausforderungen. Nicht nur die neuen Schadenszenarien sind abstrakter oder noch nicht bekannt. Häufig sind immaterielle Werte durch Cyberrisiken in Gefahr. Diese wertvollen Vermögensgegenstände sind schwer bewertbar.

Obwohl die Gefahr durchaus wahrgenommen wird, unterschätzen viele Firmen ihr eigenes Risiko. Dies liegt unter anderem auch an den Veröffentlichungen zu Cyberrisiken. In der Presse finden sich unzählige Berichte von Cyberattacken auf namhafte und große Unternehmen. Den Weg in die Presse finden eben nur die spektakulären Fälle. Die dort genannten Schadenszenarien werden dann für das eigene Unternehmen als unrealistisch eingestuft. Die für die KMU nicht minder gefährlichen Cyberattacken werden nur selten publiziert.

Aufgrund der fehlenden öffentlichen Meldungen von Sicherheitsvorfällen an Sicherheitsbehörden und wegen der fehlenden Presseberichte fällt es schwer, Fakten und Zahlen zur Risikolage zu erheben. Aber ohne diese Grundlage fällt es schwer, in entsprechende Sicherheitsmaßnahmen zu investieren.

Erklärungsleitfaden anhand eines Ursache-Wirkungs-Modells

Häufig nähert man sich dem Thema Cyberrisiko anlass- oder eventbezogen, also wenn sich neue Schadenszenarien wie die weltweite WannaCry-Attacke entwickeln. Häufig wird auch akteursgebunden beleuchtet, wer Angreifer oder Opfer sein kann. Dadurch begrenzt man sich bei dem Thema häufig zu sehr nur auf die Cyberkriminalität. Um dem Thema Cyberrisiko jedoch gerecht zu werden, müssen auch weitere Ursachen hinzugezogen werden.

Mit einer Kategorisierung kann das Thema ganzheitlich und nachvollziehbar strukturiert werden. Ebenso hilft eine solche Kategorisierung dabei, eine Abgrenzung vorzunehmen, für welche Gefahren Versicherungsschutz über eine etwaige Cyberversicherung besteht und für welche nicht.

Die Ursachen sind dabei die Risiken, während finanzielle bzw. nicht finanzielle Verluste die Wirkungen sind. Cyberrisiken werden demnach in zwei Hauptursachen eingeteilt. Auf der einen Seite sind die nicht kriminellen Ursachen und auf der anderen Seite die kriminellen Ursachen zu nennen. Beide Ursachen können dabei in drei Untergruppen unterteilt werden.

Nicht kriminelle Ursachen

Höhere Gewalt

Häufig hat man bei dem Thema Cyberrisiko nur die kriminellen Ursachen vor Augen. Aber auch höhere Gewalt kann zu einem empfindlichen Datenverlust führen oder zumindest die Verfügbarkeit von Daten einschränken, indem Rechenzentren durch Naturkatastrophen wie beispielsweise Überschwemmungen oder Erdbeben zerstört werden. Ebenso sind Stromausfälle denkbar.

Menschliches Versagen/Fehlverhalten

Als Cyberrisiken sind auch unbeabsichtigtes und menschliches Fehlverhalten denkbar. Hierunter könnte das versehentliche Veröffentlichen von sensiblen Informationen fallen. Möglich sind eine falsche Adressierung, Wahl einer falschen Faxnummer oder das Hochladen sensibler Daten auf einen öffentlichen Bereich der Homepage.

Technisches Versagen

Auch Hardwaredefekte können zu einem herben Datenverlust führen. Neben einem Überhitzen von Rechnern sind Kurzschlüsse in Systemtechnik oder sogenannte Headcrashes von Festplatten denkbare Szenarien.

Kriminelle Ursachen

Hackerangriffe

Hackerangriffe oder Cyberattacken sind in der Regel die Szenarien, die die Presse dominieren. Häufig wird von spektakulären Datendiebstählen auf große Firmen oder von weltweiten Angriffen mit sogenannten Kryptotrojanern berichtet. Opfer kann am Ende aber jeder werden. Ziele, Methoden und auch das Interesse sind vielfältig. Neben dem finanziellen Interesse können Hackerangriffe auch zur Spionage oder Sabotage eingesetzt werden. Mögliche Hackermethoden sind unter anderem: Social Engineering, Trojaner, DoS-Attacken oder Viren.

Physischer Angriff

Die Zielsetzung eines physischen Angriffs ist ähnlich dem eines Hackerangriffs. Dabei wird nicht auf die Tools eines Hackerangriffs zurückgegriffen, sondern durch das physische Eindringen in Unternehmensgebäude das Ziel erreicht. Häufig sind es Mitarbeiter, die vertrauliche Informationen stehlen, da sie bereits den notwendigen Zugang zu den Daten besitzen.

Erpressung

Obwohl die Erpressung aufgrund der eingesetzten Methoden auch als Hackerangriff gewertet werden könnte, ergibt eine Differenzierung Sinn. Erpressungsfälle durch Kryptotrojaner sind eines der häufigsten Schadenszenarien für kleinere und mittelständische Unternehmen. Außerdem sind auch Erpressungsfälle denkbar, bei denen sensible Daten gestohlen wurden und ein Lösegeld gefordert wird, damit sie nicht veröffentlicht oder weiterverkauft werden.

Ihre Cyberversicherung sollte zumindet folgende Schäden abdecken:

Cyber-Kosten:

Soforthilfe und Forensik-Kosten (Kosten der Ursachenermittlung, Benachrichtigungskosten und Callcenter-Leistung)
Krisenkommunikation / PR-Maßnahmen
Systemverbesserungen nach einer Cyber-Attacke
Aufwendungen vor Eintritt des Versicherungsfalls

Cyber-Drittschäden (Haftpflicht):

Befriedigung oder Abwehr von Ansprüchen Dritter
Rechtswidrige elektronische Kommunikation
Ansprüche der E-Payment-Serviceprovider
Vertragsstrafe wegen der Verletzung von Geheimhaltungspflichten und Datenschutzvereinbarungen
Vertragliche Schadenersatzansprüche
Vertragliche Haftpflicht bei Datenverarbeitung durch Dritte
Rechtsverteidigungskosten

Cyber-Eigenschäden:

Betriebsunterbrechung
Betriebsunterbrechung durch Ausfall von Dienstleister (optional)
Mehrkosten
Wiederherstellung von Daten (auch Entfernen der Schadsoftware)
Cyber-Diebstahl: elektronischer Zahlungsverkehr, fehlerhafter Versand von Waren, Telefon-Mehrkosten/erhöhte Nutzungsentgelte
Cyber-Erpressung
Entschädigung mit Strafcharakter/Bußgeld
Ersatz-IT-Hardware
Cyber-Betrug