Was ist das eigentlich? Cyberrisiken verständlich erklärt

Es wird viel über Cyberrisiken gesprochen. Oftmals fehlt aber das grundsätzliche Verständnis, was Cyberrisiken überhaupt sind. Ohne diese zu verstehen, lässt sich aber auch kein Versicherungsschutz gestalten.

Beinahe alle Aktivitäten des täglichen Lebens können heute über das Internet abgewickelt werden. Online-Shopping und Online-Banking sind im Alltag angekommen. Diese Entwicklung trifft längst nicht nur auf Privatleute, sondern auch auf Firmen zu. Das Schlagwort Industrie 4.0 verheißt bereits eine zunehmende Vernetzung diverser geschäftlicher Vorgänge über das Internet.

Anbieter von Cyberversicherungen für kleinere und mittelständische Unternehmen (KMU) haben Versicherungen die Erfahrung gemacht, dass trotz dieser eindeutigen Entwicklung Cyberrisiken immer noch unterschätzt werden, da sie als etwas Abstraktes wahrgenommen werden. Für KMU kann dies ein gefährlicher Trugschluss sein, da gerade hier Cyberattacken existenzbedrohende Ausmaße annehmen können. So wird noch häufig gefragt, was Cyberrisiken eigentlich sind. Diese Frage ist mehr als verständlich, denn ohne (Cyber-)Risiken bestünde auch kein Bedarf für eine (Cyber-)Versicherung.

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SDI SD0-302 : Service Desk Manager Qualification ACTUAL EXAM QUESTIONS

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Exam Number : SD0-302
Exam Name : Service Desk Manager Qualification
Vendor Name : SDI
Update : Click Here to Check Latest Update
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SD0-302 test Format | SD0-302 Course Contents | SD0-302 Course Outline | SD0-302 test Syllabus | SD0-302 test Objectives

Test Detail:
The SDI SD0-302 Service Desk Manager Qualification test is designed to assess the knowledge and skills of individuals working in service desk management roles. This test evaluates the candidate's understanding of service desk management best practices, processes, and techniques. The following description provides an overview of the SDI SD0-302 exam.

Number of Questions and Time:
The SDI SD0-302 test typically consists of approximately 60 to 70 multiple-choice questions. The exact number of questions may vary. Candidates are given 90 minutes to complete the exam. The passing score is typically 65% or higher, meaning candidates must answer a sufficient number of questions correctly to meet the passing threshold.

Course Outline:
To prepare for the SDI SD0-302 exam, candidates can enroll in training programs that cover the key courses and competencies required for effective service desk management. These courses provide a comprehensive understanding of service desk management principles, strategies, and techniques. The course outline may include the following topics:

1. Introduction to Service Desk Management:
- Understanding the role and responsibilities of a service desk manager
- Service desk industry standards and frameworks
- Service desk performance metrics and key performance indicators (KPIs)

2. Service Desk Operations:
- Service desk processes and procedures
- Incident management and request fulfillment
- Problem management and root cause analysis
- Change management and release management
- Service level management and service level agreements (SLAs)

3. Service Desk People Management:
- Team leadership and motivation
- Staff recruitment, training, and development
- Performance management and coaching
- Effective communication and collaboration

4. Service Desk Tools and Technologies:
- Service desk software and tools
- Knowledge management systems
- Self-service portals and automation
- Service reporting and analytics

5. Continuous Improvement:
- Service desk quality management
- Service desk maturity models
- Process improvement methodologies (e.g., ITIL, Lean, Six Sigma)
- Customer satisfaction measurement and feedback

Exam Objectives:
The SDI SD0-302 test aims to assess the candidate's knowledge and skills in service desk management. The test objectives include the following:

1. Understanding service desk management principles, industry standards, and best practices.
2. Demonstrating proficiency in service desk operations, including incident, problem, change, and release management.
3. Managing service desk staff, including recruitment, training, motivation, and performance management.
4. Utilizing service desk tools and technologies effectively.
5. Implementing continuous improvement strategies to enhance service desk performance and customer satisfaction.

Exam Syllabus:
The SDI SD0-302 test syllabus covers the key courses and competencies required to excel in service desk management. The syllabus includes the following areas of study:

- Service desk management principles and best practices
- Service desk operations, including incident, problem, change, and release management
- Service desk people management and leadership
- Service desk tools and technologies
- Continuous improvement strategies and methodologies

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SDI Manager test Cram


FCI Manager 2022 test on 10th December: Check Last Minute Preparation Tips

FCI Manager 2022 test on 10th December: Food Corporation of India is going to conduct the FCI Manager examination on December 10 and December 17, 2022. The corporation has earlier notified the complete syllabus and test pattern for the examination. Candidates can download their FCI Manager admit card from the official website, fci.gov.in only till December 10, 2022. 

Check FCI Phase-1 2022 test Pattern & Syllabus

The FCI Manager last minute tip includes going through the previous year's papers for knowing about the topic-wise weightage. One should also go through the instruction manual as prescribed by the corporation before going for the FCI Manager exam. Also, know more details related to the preparation strategy relevant to the test day on this page.  

FCI Manager 2022 test Pattern
  • The examination will be held in CBT mode.
  • For each question, one mark will be awarded and a negative marking of 0.25 marks is applicable for the wrong answer.
  • The questions asked will be of an objective type. 
  • Subjects

    Maximum Questions

    Maximum Marks


    English Language

    25 questions

    25 Marks

    15 min

    Reasoning Ability

    25 questions

    25 Marks

    15 min


    25 questions

    25 Marks

    15 min

    General Studies 

    25 questions

    25 Marks

    15 min


    25 questions

    25 Marks

    60 min

    FCI Manager Subject Wise Last Minute Tips

    With only three days left for the FCI Manager examination, the candidates preparing for the same can resort to the subject-wise last-minute tips as mentioned below. These subject-wise tips help in maintaining accuracy and speed while attempting the written exam. 

    English Ability

    Try to pick at least two English-based newspapers and read them sincerely. It helps increase the overall studying speed. Hence, the candidates should rely on these two newspapers for covering the comprehension section. Next, comes the grammar portion, for that, try to attempt at least four to five small quizzes regularly. This not only helps with the practice but also helps in maintaining speed and accuracy. 


    Reasoning ability accounts for twenty-five marks which are almost one-fourth of the total marks. They advise going through the syllabus and making a habit of practicing for almost 2 to 2.5 hours. Pay more attention to solving puzzles and seating arrangement questions from different sources. Try to make more than three possibilities while solving the puzzle-based questions. 

    Next, pick at least one course from the miscellaneous section and practice at least 25 to 30 questions based on that. An expert tip for the students going to write the test is to first attempt the miscellaneous questions and then go for the puzzle/seating arrangement questions to save time. 

    Quantitative Aptitude

    The Quantitative Aptitude section is one of the tricky sections of the FCI Manager mains exam. An expert tip for the students going to write the test is to first attempt the miscellaneous questions and then go for the Quantity comparison, Inequalities, and Quadratic equations questions to save time.

    Next, special emphasis should be given to the Data Interpretation questions. These are also asked in a set of five questions and can easily fetch 10 marks if practiced well. The last preference is given to the questions asked from the miscellaneous topics. These are very tricky to solve hence candidates should only attempt those questions that are easy. 

    Current Affairs

    The syllabus of current affairs is very vast as it is asked for the last six months. Hence, candidates should make a habit of studying current affairs every day and making short notes for last moment revision. Prepare a revision sheet with important courses and use it for last moment revision.

    Nutrient Management Planning Resources

      Becoming a Delaware Nutrient Consultant 

    Step 1: Attend four Delaware Nutrient Management Certification Sessions. Initial certification sessions are offered twice a year and the test is offered three times a year.

    Step 2: Pass the Delaware Nutrient Management Consultant Exam. The Nutrient Consultant test is also one of three exams you must pass to become a Certified Crop Adviser in the Mid-Atlantic Region. The test consists of 100 multiple choice questions and you have two hours to complete the exam. Study materials are provided below to help you prepare for the exam. There is no fee to take the exam. On the day of the exam, study materials are not allowed in the test area and you are required to show a photo I.D. prior to taking the exam.

    Note: Delaware does not test on biosolids so if you plan to write Nutrient Management Plans for biosolids in another state, you should take the Nutrient Management test in that state.

    Step 3: Pay a $100 fee to Delaware Department of Agriculture annually. This fee is only paid after passing the exam.

    Step 4: Maintain your certification by acquiring five hours of continuing education every year. Delaware Nutrient Consultants are also required to write a Nutrient Management Plan once every three years.

      Reciprocity with Maryland

    There is a reciprocal agreement between the Delaware Department of Agriculture and the Maryland Department of Agriculture. Nutrient Consultants who are certified in Maryland and in good standing with the Maryland Nutrient Management Program may seek reciprocity by attending Delaware Nutrient Management Certification Session I and submitting an application to the Delaware Department of Agriculture with a copy of their Maryland Nutrient Management Consultant Certificate.

      Nutrient Consultant Competency Areas

    You should review and be familiar with the information in the Nutrient Management and the Soil and Water Management Competency Areas.

      Nutrient Management Planning Tools   Links Study Materials

    How To Get PMP Certification: Is PMP Certification Worth It?

    Editorial Note: They earn a commission from partner links on Forbes Advisor. Commissions do not affect their editors' opinions or evaluations.

    Project Management Professional (PMP)® certification can make you stand out against the competition in the field of project management. If you’ve wondered how to get PMP certification, know that you must first complete work experience, training courses and an exam.

    But is PMP certification worth it? In this article, we’ll explore what it takes to get certified, how much you might have to pay and how PMP certification can help you level up your project management career.

    What Is PMP Certification?

    Professional certifications verify your career skills and allow you to learn more about important concepts and industry best practices that can help in your day-to-day operations.

    PMP certification is the most widely recognized in the world of project management. It’s available through the Project Management Institute (PMI), which publishes the Project Management Body of Knowledge (PMBOK). The PMBOK is the Holy Grail of knowledge when it comes to project management concepts.

    PMP certification demonstrates a strong understanding of the concepts set forth in the PMBOK and other reference materials. This designation can help you distinguish yourself from your peers and gain respected credentials in your field. Along the way, you’ll learn about concepts like Agile, waterfall project scheduling, leadership and business management.

    How to Sign Up for PMP Certification

    The first step to earning PMP certification is to begin work in the field of project management. PMP certification requires months of work experience. Precise requirements vary depending on your level of education. If you have a bachelor’s degree, you’ll need 36 months of relevant project experience to qualify for the PMP credential. Without a degree, you must complete 60 months of experience.

    If you have this work experience or are working toward it, the next step is to complete at least 35 hours of formal PMP training, also called “contact hours,” or hold a current CAPM certification. You can complete contact hours through a PMP certification course, which you may take online or in person. These courses take a few weeks to a few months to complete, and they teach the concepts you should understand before taking the PMP certification exam.

    Below, we’ll discuss how to get a PMP certification in more detail, including prerequisites and PMP test costs.

    PMP Certification Requirements

    You must accomplish a certain amount of professional experience and formal training before you qualify for PMP certification.

    If you have completed high school or an associate degree but not a bachelor’s, PMP certification requirements are as follows.

  • 60 months leading projects
  • 35 contact hours
  • If you have a bachelor’s degree, you must complete the following before pursuing PMP certification.

  • 36 months leading projects
  • 35 contact hours
  • PMP Cost

    Most PMP certification training programs (through which you can earn your contact hours) range in cost from around $300 to around $3,000. Courses offered through well-known colleges and universities tend to cost more, but many also offer for-credit programs that result in undergraduate or graduate certificates. Consider a program that holds GAC accreditation when searching for courses. Free PMP certification training is available through some resources, but usually only for short trial periods.

    To sit for the exam, the cost is $405 for PMI members or $575 for nonmembers.

    PMP Time Commitment

    How long does it take to get PMP certification? The most time-consuming part of the PMP certification process is completing the required work experience. Start documenting your work experience as soon as you consider applying for PMP certification. Once you get that experience under your belt, the rest of the certification process involves studying and scheduling your test. The time spent on this step can vary depending on your schedule and study habits, location and testing center availability.

    Most PMP certification training courses take only a few weeks to a few months to complete. After that, it’s up to you how much time you spend studying for the certification exam. Retakes cost $275 for PMI members and $375 for nonmembers, so it’s best to go into the test as prepared as possible.

    PMP Renewal Costs

    Once you’ve passed the PMP exam, you must complete a certain level of continuing education to keep your certification active. The renewal fee, due every three years, is $60 for PMI members or $150 for nonmembers.

    Is PMP Certification Worth It?

    To determine whether PMP certification is worth it to you, weigh the costs of certification against the potential benefits. Since we’ve listed the costs of PMP certification above, you likely have a good idea of the investment you’d need to make to get certified. Now, it’s time to consider your potential return on that investment.

    Benefits of PMP certification
  • Salary increase. PMPs in the U.S. earn about 32% more than their non-certified peers in project management.
  • Greater respect in the industry. The Project Management Institute is the leading organization for project management knowledge and the publisher of the PMBOK. Earning PMP certification through PMI carries lots of weight in the project management industry.
  • Greater career opportunities. Holding PMP certification should make you more marketable when it comes to looking for better or different positions in project management.
  • Consider Your Career

    Are you looking to make a career change? Move into a higher role in your current team? In either case, PMP certification could be just what you need to level up your career. As part of the certification process, you’ll learn industry best practices that you can start incorporating into your day-to-day work life immediately.

    Look at Earning Potential vs. Certification Cost

    According to PMI, PMP-certified professionals in the U.S. earn a median annual salary of $123,000, compared to a median of $93,000 for their non-certified colleagues. This translates to a 32% salary increase for certified PMPs.

    Multiply your current salary by 1.32 to estimate your potential PMP certification salary. You can then weigh that salary increase against the cost of PMP certification training and the PMP exam. This cost vs. benefit analysis can help you understand whether PMP certification would be worth it for you.


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    Warum sind Cyberrisiken so schwer greifbar?

    Als mehr oder weniger neuartiges Phänomen stellen Cyberrisiken Unternehmen und Versicherer vor besondere Herausforderungen. Nicht nur die neuen Schadenszenarien sind abstrakter oder noch nicht bekannt. Häufig sind immaterielle Werte durch Cyberrisiken in Gefahr. Diese wertvollen Vermögensgegenstände sind schwer bewertbar.

    Obwohl die Gefahr durchaus wahrgenommen wird, unterschätzen viele Firmen ihr eigenes Risiko. Dies liegt unter anderem auch an den Veröffentlichungen zu Cyberrisiken. In der Presse finden sich unzählige Berichte von Cyberattacken auf namhafte und große Unternehmen. Den Weg in die Presse finden eben nur die spektakulären Fälle. Die dort genannten Schadenszenarien werden dann für das eigene Unternehmen als unrealistisch eingestuft. Die für die KMU nicht minder gefährlichen Cyber­attacken werden nur selten publiziert.

    Aufgrund der fehlenden öffentlichen Meldungen von Sicherheitsvorfällen an Sicherheitsbehörden und wegen der fehlenden Presseberichte fällt es schwer, Fakten und Zahlen zur Risikolage zu erheben. Aber ohne diese Grundlage fällt es schwer, in entsprechende Sicherheitsmaßnahmen zu investieren.

    Erklärungsleitfaden anhand eines Ursache-Wirkungs-Modells

    Häufig nähert man sich dem Thema Cyberrisiko anlass- oder eventbezogen, also wenn sich neue Schaden­szenarien wie die weltweite WannaCry-Attacke entwickeln. Häufig wird auch akteursgebunden beleuchtet, wer Angreifer oder Opfer sein kann. Dadurch begrenzt man sich bei dem Thema häufig zu sehr nur auf die Cyberkriminalität. Um dem Thema Cyberrisiko jedoch gerecht zu werden, müssen auch weitere Ursachen hinzugezogen werden.

    Mit einer Kategorisierung kann das Thema ganzheitlich und nachvollziehbar strukturiert werden. Ebenso hilft eine solche Kategorisierung dabei, eine Abgrenzung vorzunehmen, für welche Gefahren Versicherungsschutz über eine etwaige Cyberversicherung besteht und für welche nicht.

    Die Ursachen sind dabei die Risiken, während finanzielle bzw. nicht finanzielle Verluste die Wirkungen sind. Cyberrisiken werden demnach in zwei Hauptursachen eingeteilt. Auf der einen Seite sind die nicht kriminellen Ursachen und auf der anderen Seite die kriminellen Ursachen zu nennen. Beide Ursachen können dabei in drei Untergruppen unterteilt werden.

    Nicht kriminelle Ursachen

    Höhere Gewalt

    Häufig hat man bei dem Thema Cyberrisiko nur die kriminellen Ursachen vor Augen. Aber auch höhere Gewalt kann zu einem empfindlichen Datenverlust führen oder zumindest die Verfügbarkeit von Daten einschränken, indem Rechenzentren durch Naturkatastrophen wie beispielsweise Überschwemmungen oder Erdbeben zerstört werden. Ebenso sind Stromausfälle denkbar.

    Menschliches Versagen/Fehlverhalten

    Als Cyberrisiken sind auch unbeabsichtigtes und menschliches Fehlverhalten denkbar. Hierunter könnte das versehentliche Veröffentlichen von sensiblen Informationen fallen. Möglich sind eine falsche Adressierung, Wahl einer falschen Faxnummer oder das Hochladen sensibler Daten auf einen öffentlichen Bereich der Homepage.

    Technisches Versagen

    Auch Hardwaredefekte können zu einem herben Datenverlust führen. Neben einem Überhitzen von Rechnern sind Kurzschlüsse in Systemtechnik oder sogenannte Headcrashes von Festplatten denkbare Szenarien.

    Kriminelle Ursachen


    Hackerangriffe oder Cyberattacken sind in der Regel die Szenarien, die die Presse dominieren. Häufig wird von spektakulären Datendiebstählen auf große Firmen oder von weltweiten Angriffen mit sogenannten Kryptotrojanern berichtet. Opfer kann am Ende aber jeder werden. Ziele, Methoden und auch das Interesse sind vielfältig. Neben dem finanziellen Interesse können Hackerangriffe auch zur Spionage oder Sabotage eingesetzt werden. Mögliche Hackermethoden sind unter anderem: Social Engineering, Trojaner, DoS-Attacken oder Viren.

    Physischer Angriff

    Die Zielsetzung eines physischen Angriffs ist ähnlich dem eines Hacker­angriffs. Dabei wird nicht auf die Tools eines Hackerangriffs zurückgegriffen, sondern durch das physische Eindringen in Unternehmensgebäude das Ziel erreicht. Häufig sind es Mitarbeiter, die vertrauliche Informationen stehlen, da sie bereits den notwendigen Zugang zu den Daten besitzen.


    Obwohl die Erpressung aufgrund der eingesetzten Methoden auch als Hacker­angriff gewertet werden könnte, ergibt eine Differenzierung Sinn. Erpressungsfälle durch Kryptotrojaner sind eines der häufigsten Schadenszenarien für kleinere und mittelständische Unternehmen. Außerdem sind auch Erpressungsfälle denkbar, bei denen sensible Daten gestohlen wurden und ein Lösegeld gefordert wird, damit sie nicht veröffentlicht oder weiterverkauft werden.

    Ihre Cyberversicherung sollte zumindet folgende Schäden abdecken:


    • Soforthilfe und Forensik-Kosten (Kosten der Ursachenermittlung, Benachrichtigungskosten und Callcenter-Leistung)
    • Krisenkommunikation / PR-Maßnahmen
    • Systemverbesserungen nach einer Cyber-Attacke
    • Aufwendungen vor Eintritt des Versicherungsfalls

    Cyber-Drittschäden (Haftpflicht):

    • Befriedigung oder Abwehr von Ansprüchen Dritter
    • Rechtswidrige elektronische Kommunikation
    • Ansprüche der E-Payment-Serviceprovider
    • Vertragsstrafe wegen der Verletzung von Geheimhaltungspflichten und Datenschutzvereinbarungen
    • Vertragliche Schadenersatzansprüche
    • Vertragliche Haftpflicht bei Datenverarbeitung durch Dritte
    • Rechtsverteidigungskosten


    • Betriebsunterbrechung
    • Betriebsunterbrechung durch Ausfall von Dienstleister (optional)
    • Mehrkosten
    • Wiederherstellung von Daten (auch Entfernen der Schadsoftware)
    • Cyber-Diebstahl: elektronischer Zahlungsverkehr, fehlerhafter Versand von Waren, Telefon-Mehrkosten/erhöhte Nutzungsentgelte
    • Cyber-Erpressung
    • Entschädigung mit Strafcharakter/Bußgeld
    • Ersatz-IT-Hardware
    • Cyber-Betrug