Was ist das eigentlich? Cyberrisiken verständlich erklärt

Es wird viel über Cyberrisiken gesprochen. Oftmals fehlt aber das grundsätzliche Verständnis, was Cyberrisiken überhaupt sind. Ohne diese zu verstehen, lässt sich aber auch kein Versicherungsschutz gestalten.

Beinahe alle Aktivitäten des täglichen Lebens können heute über das Internet abgewickelt werden. Online-Shopping und Online-Banking sind im Alltag angekommen. Diese Entwicklung trifft längst nicht nur auf Privatleute, sondern auch auf Firmen zu. Das Schlagwort Industrie 4.0 verheißt bereits eine zunehmende Vernetzung diverser geschäftlicher Vorgänge über das Internet.

Anbieter von Cyberversicherungen für kleinere und mittelständische Unternehmen (KMU) haben Versicherungen die Erfahrung gemacht, dass trotz dieser eindeutigen Entwicklung Cyberrisiken immer noch unterschätzt werden, da sie als etwas Abstraktes wahrgenommen werden. Für KMU kann dies ein gefährlicher Trugschluss sein, da gerade hier Cyberattacken existenzbedrohende Ausmaße annehmen können. So wird noch häufig gefragt, was Cyberrisiken eigentlich sind. Diese Frage ist mehr als verständlich, denn ohne (Cyber-)Risiken bestünde auch kein Bedarf für eine (Cyber-)Versicherung.

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Exam Number : SOA-C02
Exam Name : AWS Certified SysOps Administrator - Associate (SOA-C02)
Vendor Name : Amazon
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The AWS Certified SysOps Administrator – Associate (SOA-C02) test is intended for system administrators in a cloud operations role. The test validates a candidates ability to deploy, manage, and operate workloads on AWS.

- Support and maintain AWS workloads according to the AWS Well-Architected Framework
- Perform operations by using the AWS Management Console and the AWS CLI
- Implement security controls to meet compliance requirements
- Monitor, log, and troubleshoot systems
- Apply networking concepts (for example, DNS, TCP/IP, firewalls)
- Implement architectural requirements (for example, high availability, performance, capacity)
- Perform business continuity and disaster recovery procedures
- Identify, classify, and remediate incidents

Domains of exam;
Domain 1: Monitoring, Logging, and Remediation
Domain 2: Reliability and Business Continuity
Domain 3: Deployment, Provisioning, and Automation
Domain 4: Security and Compliance
Domain 5: Networking and Content Delivery
Domain 6: Cost and Performance Optimization

Domain 1: Monitoring, Logging, and Remediation
1.1 Implement metrics, alarms, and filters by using AWS monitoring and logging services
 Identify, collect, analyze, and export logs (for example, Amazon CloudWatch Logs, CloudWatch Logs Insights, AWS CloudTrail logs)
 Collect metrics and logs using the CloudWatch agent
 Create CloudWatch alarms
 Create metric filters
 Create CloudWatch dashboards
 Configure notifications (for example, Amazon Simple Notification Service [Amazon SNS], Service Quotas, CloudWatch alarms, AWS Health events)
1.2 Remediate issues based on monitoring and availability metrics
 Troubleshoot or take corrective actions based on notifications and alarms
 Configure Amazon EventBridge rules to trigger actions
 Use AWS Systems Manager Automation documents to take action based on AWS Config rules
Domain 2: Reliability and Business Continuity
2.1 Implement scalability and elasticity
 Create and maintain AWS Auto Scaling plans
 Implement caching
 Implement Amazon RDS replicas and Amazon Aurora Replicas
 Implement loosely coupled architectures
 Differentiate between horizontal scaling and vertical scaling
2.2 Implement high availability and resilient environments
 Configure Elastic Load Balancer and Amazon Route 53 health checks
 Differentiate between the use of a single Availability Zone and Multi-AZ deployments (for example, Amazon EC2 Auto Scaling groups, Elastic Load Balancing, Amazon FSx, Amazon RDS)
 Implement fault-tolerant workloads (for example, Amazon Elastic File System [Amazon EFS],Elastic IP addresses)
 Implement Route 53 routing policies (for example, failover, weighted, latency based)
2.3 Implement backup and restore strategies
 Automate snapshots and backups based on use cases (for example, RDS snapshots, AWS Backup, RTO and RPO, Amazon Data Lifecycle Manager, retention policy)
 Restore databases (for example, point-in-time restore, promote read replica)
 Implement versioning and lifecycle rules
 Configure Amazon S3 Cross-Region Replication
 Execute disaster recovery procedures
Domain 3: Deployment, Provisioning, and Automation
3.1 Provision and maintain cloud resources
 Create and manage AMIs (for example, EC2 Image Builder)
 Create, manage, and troubleshoot AWS CloudFormation
 Provision resources across multiple AWS Regions and accounts (for example, AWS Resource Access Manager, CloudFormation StackSets, IAM cross-account roles)
 Select deployment scenarios and services (for example, blue/green, rolling, canary)
 Identify and remediate deployment issues (for example, service quotas, subnet sizing, CloudFormation and AWS OpsWorks errors, permissions)
3.2 Automate manual or repeatable processes
 Use AWS services (for example, OpsWorks, Systems Manager, CloudFormation) to automate deployment processes
 Implement automated patch management
 Schedule automated tasks by using AWS services (for example, EventBridge, AWS Config)
Domain 4: Security and Compliance
4.1 Implement and manage security and compliance policies
 Implement IAM features (for example, password policies, MFA, roles, SAML, federated identity, resource policies, policy conditions)
 Troubleshoot and audit access issues by using AWS services (for example, CloudTrail, IAM Access Analyzer, IAM policy simulator)
 Validate service control policies and permissions boundaries
 Review AWS Trusted Advisor security checks
 Validate AWS Region and service selections based on compliance requirements
 Implement secure multi-account strategies (for example, AWS Control Tower, AWS Organizations)
4.2 Implement data and infrastructure protection strategies
 Enforce a data classification scheme
 Create, manage, and protect encryption keys
 Implement encryption at rest (for example, AWS Key Management Service [AWS KMS])
 Implement encryption in transit (for example, AWS Certificate Manager, VPN)
 Securely store secrets by using AWS services (for example, AWS Secrets Manager, Systems Manager Parameter Store)
 Review reports or findings (for example, AWS Security Hub, Amazon GuardDuty, AWS Config, Amazon Inspector)
Domain 5: Networking and Content Delivery
5.1 Implement networking features and connectivity
 Configure a VPC (for example, subnets, route tables, network ACLs, security groups, NAT gateway, internet gateway)  Configure private connectivity (for example, Systems Manager Session Manager, VPC endpoints, VPC peering, VPN)  Configure AWS network protection services (for example, AWS WAF, AWS Shield) 5.2 Configure domains, DNS services, and content delivery  Configure Route 53 hosted zones and records  Implement Route 53 routing policies (for example, geolocation, geoproximity)  Configure DNS (for example, Route 53 Resolver)
 Configure Amazon CloudFront and S3 origin access identity (OAI)
 Configure S3 static website hosting
5.3 Troubleshoot network connectivity issues
 Interpret VPC configurations (for example, subnets, route tables, network ACLs, security groups)
 Collect and interpret logs (for example, VPC Flow Logs, Elastic Load Balancer access logs, AWS WAF web ACL logs, CloudFront logs)
 Identify and remediate CloudFront caching issues
 Troubleshoot hybrid and private connectivity issues
Domain 6: Cost and Performance Optimization
6.1 Implement cost optimization strategies
 Implement cost allocation tags
 Identify and remediate underutilized or unused resources by using AWS services and tools (for example, Trusted Advisor, AWS Compute Optimizer, Cost Explorer)
 Configure AWS Budgets and billing alarms
 Assess resource usage patterns to qualify workloads for EC2 Spot Instances
 Identify opportunities to use managed services (for example, Amazon RDS, AWS Fargate, EFS)
6.2 Implement performance optimization strategies
 Recommend compute resources based on performance metrics
 Monitor Amazon EBS metrics and modify configuration to increase performance efficiency
 Implement S3 performance features (for example, S3 Transfer Acceleration, multipart uploads)
 Monitor RDS metrics and modify the configuration to increase performance efficiency (for example, Performance Insights, RDS Proxy)
 Enable enhanced EC2 capabilities (for example, enhanced network adapter, instance store, placement groups)



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Warum sind Cyberrisiken so schwer greifbar?

Als mehr oder weniger neuartiges Phänomen stellen Cyberrisiken Unternehmen und Versicherer vor besondere Herausforderungen. Nicht nur die neuen Schadenszenarien sind abstrakter oder noch nicht bekannt. Häufig sind immaterielle Werte durch Cyberrisiken in Gefahr. Diese wertvollen Vermögensgegenstände sind schwer bewertbar.

Obwohl die Gefahr durchaus wahrgenommen wird, unterschätzen viele Firmen ihr eigenes Risiko. Dies liegt unter anderem auch an den Veröffentlichungen zu Cyberrisiken. In der Presse finden sich unzählige Berichte von Cyberattacken auf namhafte und große Unternehmen. Den Weg in die Presse finden eben nur die spektakulären Fälle. Die dort genannten Schadenszenarien werden dann für das eigene Unternehmen als unrealistisch eingestuft. Die für die KMU nicht minder gefährlichen Cyber­attacken werden nur selten publiziert.

Aufgrund der fehlenden öffentlichen Meldungen von Sicherheitsvorfällen an Sicherheitsbehörden und wegen der fehlenden Presseberichte fällt es schwer, Fakten und Zahlen zur Risikolage zu erheben. Aber ohne diese Grundlage fällt es schwer, in entsprechende Sicherheitsmaßnahmen zu investieren.

Erklärungsleitfaden anhand eines Ursache-Wirkungs-Modells

Häufig nähert man sich dem Thema Cyberrisiko anlass- oder eventbezogen, also wenn sich neue Schaden­szenarien wie die weltweite WannaCry-Attacke entwickeln. Häufig wird auch akteursgebunden beleuchtet, wer Angreifer oder Opfer sein kann. Dadurch begrenzt man sich bei dem Thema häufig zu sehr nur auf die Cyberkriminalität. Um dem Thema Cyberrisiko jedoch gerecht zu werden, müssen auch weitere Ursachen hinzugezogen werden.

Mit einer Kategorisierung kann das Thema ganzheitlich und nachvollziehbar strukturiert werden. Ebenso hilft eine solche Kategorisierung dabei, eine Abgrenzung vorzunehmen, für welche Gefahren Versicherungsschutz über eine etwaige Cyberversicherung besteht und für welche nicht.

Die Ursachen sind dabei die Risiken, während finanzielle bzw. nicht finanzielle Verluste die Wirkungen sind. Cyberrisiken werden demnach in zwei Hauptursachen eingeteilt. Auf der einen Seite sind die nicht kriminellen Ursachen und auf der anderen Seite die kriminellen Ursachen zu nennen. Beide Ursachen können dabei in drei Untergruppen unterteilt werden.

Nicht kriminelle Ursachen

Höhere Gewalt

Häufig hat man bei dem Thema Cyberrisiko nur die kriminellen Ursachen vor Augen. Aber auch höhere Gewalt kann zu einem empfindlichen Datenverlust führen oder zumindest die Verfügbarkeit von Daten einschränken, indem Rechenzentren durch Naturkatastrophen wie beispielsweise Überschwemmungen oder Erdbeben zerstört werden. Ebenso sind Stromausfälle denkbar.

Menschliches Versagen/Fehlverhalten

Als Cyberrisiken sind auch unbeabsichtigtes und menschliches Fehlverhalten denkbar. Hierunter könnte das versehentliche Veröffentlichen von sensiblen Informationen fallen. Möglich sind eine falsche Adressierung, Wahl einer falschen Faxnummer oder das Hochladen sensibler Daten auf einen öffentlichen Bereich der Homepage.

Technisches Versagen

Auch Hardwaredefekte können zu einem herben Datenverlust führen. Neben einem Überhitzen von Rechnern sind Kurzschlüsse in Systemtechnik oder sogenannte Headcrashes von Festplatten denkbare Szenarien.

Kriminelle Ursachen

Hackerangriffe

Hackerangriffe oder Cyberattacken sind in der Regel die Szenarien, die die Presse dominieren. Häufig wird von spektakulären Datendiebstählen auf große Firmen oder von weltweiten Angriffen mit sogenannten Kryptotrojanern berichtet. Opfer kann am Ende aber jeder werden. Ziele, Methoden und auch das Interesse sind vielfältig. Neben dem finanziellen Interesse können Hackerangriffe auch zur Spionage oder Sabotage eingesetzt werden. Mögliche Hackermethoden sind unter anderem: Social Engineering, Trojaner, DoS-Attacken oder Viren.

Physischer Angriff

Die Zielsetzung eines physischen Angriffs ist ähnlich dem eines Hacker­angriffs. Dabei wird nicht auf die Tools eines Hackerangriffs zurückgegriffen, sondern durch das physische Eindringen in Unternehmensgebäude das Ziel erreicht. Häufig sind es Mitarbeiter, die vertrauliche Informationen stehlen, da sie bereits den notwendigen Zugang zu den Daten besitzen.

Erpressung

Obwohl die Erpressung aufgrund der eingesetzten Methoden auch als Hacker­angriff gewertet werden könnte, ergibt eine Differenzierung Sinn. Erpressungsfälle durch Kryptotrojaner sind eines der häufigsten Schadenszenarien für kleinere und mittelständische Unternehmen. Außerdem sind auch Erpressungsfälle denkbar, bei denen sensible Daten gestohlen wurden und ein Lösegeld gefordert wird, damit sie nicht veröffentlicht oder weiterverkauft werden.

Ihre Cyberversicherung sollte zumindet folgende Schäden abdecken:

Cyber-Kosten:

  • Soforthilfe und Forensik-Kosten (Kosten der Ursachenermittlung, Benachrichtigungskosten und Callcenter-Leistung)
  • Krisenkommunikation / PR-Maßnahmen
  • Systemverbesserungen nach einer Cyber-Attacke
  • Aufwendungen vor Eintritt des Versicherungsfalls

Cyber-Drittschäden (Haftpflicht):

  • Befriedigung oder Abwehr von Ansprüchen Dritter
  • Rechtswidrige elektronische Kommunikation
  • Ansprüche der E-Payment-Serviceprovider
  • Vertragsstrafe wegen der Verletzung von Geheimhaltungspflichten und Datenschutzvereinbarungen
  • Vertragliche Schadenersatzansprüche
  • Vertragliche Haftpflicht bei Datenverarbeitung durch Dritte
  • Rechtsverteidigungskosten

Cyber-Eigenschäden:

  • Betriebsunterbrechung
  • Betriebsunterbrechung durch Ausfall von Dienstleister (optional)
  • Mehrkosten
  • Wiederherstellung von Daten (auch Entfernen der Schadsoftware)
  • Cyber-Diebstahl: elektronischer Zahlungsverkehr, fehlerhafter Versand von Waren, Telefon-Mehrkosten/erhöhte Nutzungsentgelte
  • Cyber-Erpressung
  • Entschädigung mit Strafcharakter/Bußgeld
  • Ersatz-IT-Hardware
  • Cyber-Betrug