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Exam Code: CAD
Exam Name: ServiceNow Certified Application Developer (CAD)
Number of questions: ~ 60 multiple choice / multiple response questions
Time allowed: ~ 90 minutes
Passing Score: Pass/Fail (exact cutoff not publicly disclosed)

Designing and Creating an Application

- Determine if an application is a good fit with ServiceNow
- Design and implement a data model
- Create modules
- Use Application scope

Application User Interface

- Create- design- and customize forms
- Add/Remove fields from forms and tables
- Write- test- and debug client-side scripts for desktop
- Write- test- and debug server-side scripts
- Use a Record Producer as an application's UI

Security and Restricting Access

- Restrict access to applications and application modules
- Manually and automatically create- test- and debug Access Controls
- Use GlideSystem methods to script security
- Use Application Scope to protect application artifacts

Application Automation

- Write- test- and debug Workflow and Flow Designer
- Create and use Application Properties
- Create Events- Scheduled Script Executions (Scheduled Jobs)- and Utils (application) Script Includes
- Send and receive email

Working with External Data

- Import data in CSV or Excel format
- Integrate to- including testing and debugging- an external data source using REST

Managing Applications

- get and install applications
- Use Delegated Development to manage source code and code review
- Use Update sets to manage application development.

Database Administration

- Data Schema and Management: Design and manage tables- fields- and relationships (e.g.- reference fields- many-to-many). Understand schema best practices for custom applications.
- Application Access: Configure roles- groups- and permissions for scoped apps. Implement domain separation if applicable.
- Import/Export Sets: Create and use transform maps- data sources- and scheduled imports for data population.
- Hands-On Focus: Building tables in Studio- importing data via Excel- and troubleshooting schema conflicts.

User Interface & Experience

- Forms and Views: Customize form layouts- sections- and UI policies for dynamic behavior (e.g.- show/hide fields).
- Lists and Dashboards: Configure list views- filters- and reporting widgets for end-user consumption.
- Navigation and Branding: Use Service Portal widgets- themes- and mobile UI adaptations.
- Hands-On Focus: Creating responsive forms- adding client scripts for validation- and embedding dashboards in workspaces.

Application Security

- Access Control Lists (ACLs): Write conditions and scripts for read/write/execute permissions on tables and fields.
- Security Rules: Implement context-sensitive security- query business rules- and role-based access.
- Best Practices: Avoid common pitfalls like over-permissive ACLs; test for unauthorized access.
- Hands-On Focus: Debugging ACL denials- scripting secure queries (e.g.- using gs.getUser().hasRole())- and securing APIs.

Development Tools

- Studio and Update Sets: Use Application Studio for building scoped apps; capture and deploy changes via update sets.
- Version Control: Integrate with external tools (e.g.- Git) and manage app versions.
- Debugging: Utilize logging- breakpoints- and the Script Debugger.
- Hands-On Focus: Publishing apps to the ServiceNow Store- merging update sets- and troubleshooting deployment issues.

Application Automation

- Business Rules and Workflows: Script server-side logic (e.g.- before/after queries) and design flowcharts in Flow Designer.
- Scheduled Jobs and Events: Trigger asynchronous actions and notifications.
- Integration: Use REST/SOAP APIs for inbound/outbound messaging.
- Hands-On Focus: Automating approvals with subflows- handling GlideRecord queries- and error-handling in scripts.

Developer Tools & Best Practices

- Scripting Fundamentals: Client-side (g_form- GlideAjax) vs. server-side (GlideRecord- GlideSystem) APIs.
- Performance Optimization: Index fields- limit queries- and use asynchronous processing.
- Testing and Extensibility: Unit testing with ATF (Automated Test Framework)- ensuring apps are upgrade-safe.
- Hands-On Focus: Writing efficient scripts- refactoring code for reusability- and preparing for production deployment.