Was ist das eigentlich? Cyberrisiken verständlich erklärt

Es wird viel über Cyberrisiken gesprochen. Oftmals fehlt aber das grundsätzliche Verständnis, was Cyberrisiken überhaupt sind. Ohne diese zu verstehen, lässt sich aber auch kein Versicherungsschutz gestalten.

Beinahe alle Aktivitäten des täglichen Lebens können heute über das Internet abgewickelt werden. Online-Shopping und Online-Banking sind im Alltag angekommen. Diese Entwicklung trifft längst nicht nur auf Privatleute, sondern auch auf Firmen zu. Das Schlagwort Industrie 4.0 verheißt bereits eine zunehmende Vernetzung diverser geschäftlicher Vorgänge über das Internet.

Anbieter von Cyberversicherungen für kleinere und mittelständische Unternehmen (KMU) haben Versicherungen die Erfahrung gemacht, dass trotz dieser eindeutigen Entwicklung Cyberrisiken immer noch unterschätzt werden, da sie als etwas Abstraktes wahrgenommen werden. Für KMU kann dies ein gefährlicher Trugschluss sein, da gerade hier Cyberattacken existenzbedrohende Ausmaße annehmen können. So wird noch häufig gefragt, was Cyberrisiken eigentlich sind. Diese Frage ist mehr als verständlich, denn ohne (Cyber-)Risiken bestünde auch kein Bedarf für eine (Cyber-)Versicherung.

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toggle caption Timothy A. Clary/AFP via Getty Images As hip-hop turns 50, Biggie Smalls' legacy reminds us of what the genre has survived

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Drew Gilpin Faust served as president of Harvard from 2007 until 2018. She is currently the Arthur Kingsley Porter University Professor. Stephanie Mitchell/MacMillan hide caption

toggle caption Stephanie Mitchell/MacMillan Harvard's Drew Gilpin Faust says history should make us uncomfortable

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toggle caption Harry Zernike/Simon and Schuster This book dissects the years-long battle for gender equality at MIT Art © 2023 David Álvarez Rabbit and Opossum come to life in 'Ancient Night' — a new twist on an old legend Meghan Collins Sullivan/NPR

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toggle caption Harper Collins These poems by Latin American women reflect a multilingual region

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toggle caption Courtesy of Milkweed Editions An author's journey to Antarctica — and motherhood — in 'The Quickening'

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toggle caption Penguin Random House Don't believe his book title: For humorist R. Eric Thomas, the best is yet to come Justin Lewis/Getty Images Why mathematician Eugenia Cheng is embracing the question, "Is math real?" This 'Evergreen' LA noir novel imagines the post-WWII reality of Japanese Americans

Author Pidgeon Pagonis was raised a girl but was born with both female and male sexual organs. They tell their story of discovering who they really in a memoir released August 15, 2023. Sarah Joyce/Courtesy of TOPPLE/Little A hide caption

toggle caption Sarah Joyce/Courtesy of TOPPLE/Little A Pidgeon Pagonis reveals a long held secret in 'Nobody Needs to Know' James McBride's 'Heaven & Earth' is an all-American mix of prejudice and hope

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toggle caption Make Me a World, an imprint of Random House Children's Books A little boy falls in love with nature in 'Emile and the Field'

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toggle caption Abdul Aziz for NPR The plot thickens: The battle over books comes at a cost How much should a mother divulge to her daughters? Ann Patchett weighs it up A poet pieces together an uncertain past in 'Memoir of a Kidnapping' Jamie Lee Curtis' graphic novel shows how 'We're blowing it with Mother Nature'

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August 23, 2023 • The beginning was bleak. There was no dedicated practice space and they had to raise money themselves for uniforms. Nebraska Women's Volleyball has come a very long way. Hear an interview with journalist and author John Mabry about what happened behind the scenes in this rags to riches sports story. His new book is, "Nebraska Volleyball: The Origin Story"

"Nebraska Volleyball: The Origin Story" by John Mabry August 16, 2023 "Bitch: On the Female of the Species" by Lucy Cooke

August 16, 2023 • Since Darwin, evolutionary biologists have described the males of the animal kingdom as dominating and promiscuous, while females are dull, passive, and devoted. A new book takes a fresh look at animal behavior with less bias. Hear a review of "Bitch: On the Female of the Species" by Lucy Cooke

"Bitch: On the Female of the Species" by Lucy Cooke August 9, 2023 "Lessons in Chemistry" by Bonnie Garmus.

August 9, 2023 • Leading a team of chemists as woman in the corporate world of the 60's was unusual. Elizabeth Zott is the unusual main character in the novel "Lessons in Chemistry" by Bonnie Garmus. In store for Zott are single motherhood and hosting the countries best-loved cooking show. It's a witty take on mid century feminism.

"Lessons in Chemistry" by Bonnie Garmus. August 2, 2023 "Birding While Indian: a Mixed Blood Memoir" by Thomas Gannon

August 2, 2023 • Bird watching is the starting point for UNL Professor Thomas Gannon to visit other important topics. Enduring childhood poverty and prejudice, Indian Boarding School in South Dakota, and transcendent moments encountering birds of the Great Plains. Hear an interview with Gannon about his new book, "Birding While Indian: a Mixed Blood Memoir".

"Birding While Indian: a Mixed Blood Memoir" by Thomas Gannon July 26, 2023 "Horse" by Geraldine Brooks

July 26, 2023 • "Horse" by Geraldine Brooks is a novel that leaps from 1850 to 1950 and finally to their time. It features an extraordinary race horse and the enslaved groom who helps him win and a painting of them both which haunts a modern art historian.

"Horse" by Geraldine Brooks July 19, 2023 An interview with Michael James about Alzheimer's caregiving.

July 19, 2023 • When a Lincoln man and his wife realized they were about to deal with Alzheimer's together, there wasn't a book that adequately explained everything they were to face. "Dear Judy: a Love Story Rewritten by Alzheimer's" is the book Michael James wrote to help others make this journey.

An interview with Michael James about Alzheimer's caregiving. July 12, 2023 "Trust" by Hernan Diaz

July 12, 2023 • The aptly named novel, "Trust" is about a man who accumulated a fortune in the early 20th century stock market. The flimflam nature of the stock market, its collapse in '29 and even the unreliable nature of the story the author tells, are elements of this book that won the Noble Prize for Literature. "Trust" by Hernan Diaz

July 5, 2023 "Easy Beauty" by Chloe Cooper Jones

July 5, 2023 • "Easy Beauty" is philosophy professor and Pulitzer Prize finalist, Chloe Cooper Jones memoir. It's a frank depiction of her life with a congenital condition that affects her height, how she moves and her life with continuous pain- both physical, and always being seen as lesser.

"Easy Beauty" by Chloe Cooper Jones June 28, 2023 "Elsewhere: a Novel" by Alexis Shaitkin

June 28, 2023 • In a mysterious, isolated town, motherhood has a different dimension- mothers sometimes disappear. In the novel "Elsewhere" author Alexis Schaitkin has written an allegory exploring motherhood, individual and community identity.

"Elsewhere: a Novel" by Alexis Shaitkin June 21, 2023 An interview with Nebraska author Tosca Lee

June 21, 2023 • Three good friends leave Alabama to join the Army, eventually they're stationed in the exotic paradise of Manila. Then Pearl Harbor happened. What followed for U.S. servicemen in the Pacific was horrific. Nebraska author Tosca Lee has co-written a work of historical fiction about this time and place, "The Long March Home: A World War II Novel of the Pacific" by Marcus Brotherton and Tosca Lee.

An interview with Nebraska author Tosca Lee
 




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Warum sind Cyberrisiken so schwer greifbar?

Als mehr oder weniger neuartiges Phänomen stellen Cyberrisiken Unternehmen und Versicherer vor besondere Herausforderungen. Nicht nur die neuen Schadenszenarien sind abstrakter oder noch nicht bekannt. Häufig sind immaterielle Werte durch Cyberrisiken in Gefahr. Diese wertvollen Vermögensgegenstände sind schwer bewertbar.

Obwohl die Gefahr durchaus wahrgenommen wird, unterschätzen viele Firmen ihr eigenes Risiko. Dies liegt unter anderem auch an den Veröffentlichungen zu Cyberrisiken. In der Presse finden sich unzählige Berichte von Cyberattacken auf namhafte und große Unternehmen. Den Weg in die Presse finden eben nur die spektakulären Fälle. Die dort genannten Schadenszenarien werden dann für das eigene Unternehmen als unrealistisch eingestuft. Die für die KMU nicht minder gefährlichen Cyber­attacken werden nur selten publiziert.

Aufgrund der fehlenden öffentlichen Meldungen von Sicherheitsvorfällen an Sicherheitsbehörden und wegen der fehlenden Presseberichte fällt es schwer, Fakten und Zahlen zur Risikolage zu erheben. Aber ohne diese Grundlage fällt es schwer, in entsprechende Sicherheitsmaßnahmen zu investieren.

Erklärungsleitfaden anhand eines Ursache-Wirkungs-Modells

Häufig nähert man sich dem Thema Cyberrisiko anlass- oder eventbezogen, also wenn sich neue Schaden­szenarien wie die weltweite WannaCry-Attacke entwickeln. Häufig wird auch akteursgebunden beleuchtet, wer Angreifer oder Opfer sein kann. Dadurch begrenzt man sich bei dem Thema häufig zu sehr nur auf die Cyberkriminalität. Um dem Thema Cyberrisiko jedoch gerecht zu werden, müssen auch weitere Ursachen hinzugezogen werden.

Mit einer Kategorisierung kann das Thema ganzheitlich und nachvollziehbar strukturiert werden. Ebenso hilft eine solche Kategorisierung dabei, eine Abgrenzung vorzunehmen, für welche Gefahren Versicherungsschutz über eine etwaige Cyberversicherung besteht und für welche nicht.

Die Ursachen sind dabei die Risiken, während finanzielle bzw. nicht finanzielle Verluste die Wirkungen sind. Cyberrisiken werden demnach in zwei Hauptursachen eingeteilt. Auf der einen Seite sind die nicht kriminellen Ursachen und auf der anderen Seite die kriminellen Ursachen zu nennen. Beide Ursachen können dabei in drei Untergruppen unterteilt werden.

Nicht kriminelle Ursachen

Höhere Gewalt

Häufig hat man bei dem Thema Cyberrisiko nur die kriminellen Ursachen vor Augen. Aber auch höhere Gewalt kann zu einem empfindlichen Datenverlust führen oder zumindest die Verfügbarkeit von Daten einschränken, indem Rechenzentren durch Naturkatastrophen wie beispielsweise Überschwemmungen oder Erdbeben zerstört werden. Ebenso sind Stromausfälle denkbar.

Menschliches Versagen/Fehlverhalten

Als Cyberrisiken sind auch unbeabsichtigtes und menschliches Fehlverhalten denkbar. Hierunter könnte das versehentliche Veröffentlichen von sensiblen Informationen fallen. Möglich sind eine falsche Adressierung, Wahl einer falschen Faxnummer oder das Hochladen sensibler Daten auf einen öffentlichen Bereich der Homepage.

Technisches Versagen

Auch Hardwaredefekte können zu einem herben Datenverlust führen. Neben einem Überhitzen von Rechnern sind Kurzschlüsse in Systemtechnik oder sogenannte Headcrashes von Festplatten denkbare Szenarien.

Kriminelle Ursachen

Hackerangriffe

Hackerangriffe oder Cyberattacken sind in der Regel die Szenarien, die die Presse dominieren. Häufig wird von spektakulären Datendiebstählen auf große Firmen oder von weltweiten Angriffen mit sogenannten Kryptotrojanern berichtet. Opfer kann am Ende aber jeder werden. Ziele, Methoden und auch das Interesse sind vielfältig. Neben dem finanziellen Interesse können Hackerangriffe auch zur Spionage oder Sabotage eingesetzt werden. Mögliche Hackermethoden sind unter anderem: Social Engineering, Trojaner, DoS-Attacken oder Viren.

Physischer Angriff

Die Zielsetzung eines physischen Angriffs ist ähnlich dem eines Hacker­angriffs. Dabei wird nicht auf die Tools eines Hackerangriffs zurückgegriffen, sondern durch das physische Eindringen in Unternehmensgebäude das Ziel erreicht. Häufig sind es Mitarbeiter, die vertrauliche Informationen stehlen, da sie bereits den notwendigen Zugang zu den Daten besitzen.

Erpressung

Obwohl die Erpressung aufgrund der eingesetzten Methoden auch als Hacker­angriff gewertet werden könnte, ergibt eine Differenzierung Sinn. Erpressungsfälle durch Kryptotrojaner sind eines der häufigsten Schadenszenarien für kleinere und mittelständische Unternehmen. Außerdem sind auch Erpressungsfälle denkbar, bei denen sensible Daten gestohlen wurden und ein Lösegeld gefordert wird, damit sie nicht veröffentlicht oder weiterverkauft werden.

Ihre Cyberversicherung sollte zumindet folgende Schäden abdecken:

Cyber-Kosten:

  • Soforthilfe und Forensik-Kosten (Kosten der Ursachenermittlung, Benachrichtigungskosten und Callcenter-Leistung)
  • Krisenkommunikation / PR-Maßnahmen
  • Systemverbesserungen nach einer Cyber-Attacke
  • Aufwendungen vor Eintritt des Versicherungsfalls

Cyber-Drittschäden (Haftpflicht):

  • Befriedigung oder Abwehr von Ansprüchen Dritter
  • Rechtswidrige elektronische Kommunikation
  • Ansprüche der E-Payment-Serviceprovider
  • Vertragsstrafe wegen der Verletzung von Geheimhaltungspflichten und Datenschutzvereinbarungen
  • Vertragliche Schadenersatzansprüche
  • Vertragliche Haftpflicht bei Datenverarbeitung durch Dritte
  • Rechtsverteidigungskosten

Cyber-Eigenschäden:

  • Betriebsunterbrechung
  • Betriebsunterbrechung durch Ausfall von Dienstleister (optional)
  • Mehrkosten
  • Wiederherstellung von Daten (auch Entfernen der Schadsoftware)
  • Cyber-Diebstahl: elektronischer Zahlungsverkehr, fehlerhafter Versand von Waren, Telefon-Mehrkosten/erhöhte Nutzungsentgelte
  • Cyber-Erpressung
  • Entschädigung mit Strafcharakter/Bußgeld
  • Ersatz-IT-Hardware
  • Cyber-Betrug