Was ist das eigentlich? Cyberrisiken verständlich erklärt

Es wird viel über Cyberrisiken gesprochen. Oftmals fehlt aber das grundsätzliche Verständnis, was Cyberrisiken überhaupt sind. Ohne diese zu verstehen, lässt sich aber auch kein Versicherungsschutz gestalten.

Beinahe alle Aktivitäten des täglichen Lebens können heute über das Internet abgewickelt werden. Online-Shopping und Online-Banking sind im Alltag angekommen. Diese Entwicklung trifft längst nicht nur auf Privatleute, sondern auch auf Firmen zu. Das Schlagwort Industrie 4.0 verheißt bereits eine zunehmende Vernetzung diverser geschäftlicher Vorgänge über das Internet.

Anbieter von Cyberversicherungen für kleinere und mittelständische Unternehmen (KMU) haben Versicherungen die Erfahrung gemacht, dass trotz dieser eindeutigen Entwicklung Cyberrisiken immer noch unterschätzt werden, da sie als etwas Abstraktes wahrgenommen werden. Für KMU kann dies ein gefährlicher Trugschluss sein, da gerade hier Cyberattacken existenzbedrohende Ausmaße annehmen können. So wird noch häufig gefragt, was Cyberrisiken eigentlich sind. Diese Frage ist mehr als verständlich, denn ohne (Cyber-)Risiken bestünde auch kein Bedarf für eine (Cyber-)Versicherung.

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Salesforce CPQ-211 : Salesforce CPQ Admin Essentials for Experienced Administrators ACTUAL EXAM QUESTIONS

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Exam Number : CPQ-211
Exam Name : Salesforce CPQ Admin Essentials for Experienced Administrators
Vendor Name : Salesforce
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CPQ-211 test Format | CPQ-211 Course Contents | CPQ-211 Course Outline | CPQ-211 test Syllabus | CPQ-211 test Objectives

Exam Specification: CPQ-211 Salesforce CPQ Admin Essentials for Experienced Administrators

Exam Name: CPQ-211 Salesforce CPQ Admin Essentials for Experienced Administrators
Exam Code: CPQ-211
Exam Duration: 90 minutes
Passing Score: 65%
Exam Format: Multiple-choice
Exam Delivery: Proctored online or at a testing center

Course Outline:

1. Advanced Product Configuration
- Configuring complex product rules and dependencies
- Implementing guided selling and product search filters
- Managing advanced product attributes and options

2. Pricing and Discounting Strategies
- Designing and implementing advanced pricing strategies
- Utilizing advanced discounting methods and capabilities
- Configuring pricing waterfall and discount schedules

3. Quote Templates and Document Generation
- Customizing quote templates with advanced formatting and branding
- Creating dynamic quote templates using advanced merge fields
- Implementing custom actions and buttons in quote templates

4. Contracting and Renewals Automation
- Streamlining contract management processes with automation
- Creating contract templates with advanced clauses and terms
- Automating contract renewals and amendments

5. Customization and Extension
- Implementing custom logic using Apex and Visualforce
- Creating custom fields, objects, and workflows in Salesforce CPQ
- Integrating Salesforce CPQ with other systems using APIs

6. Performance Optimization and Scalability
- Optimizing Salesforce CPQ for performance and scalability
- Managing large data volumes and system resources
- Implementing batch processing and asynchronous operations

7. Analytics and Reporting
- Designing and creating advanced reports and dashboards
- Analyzing sales and quoting data for insights and decision-making
- Utilizing Salesforce Einstein Analytics with Salesforce CPQ

Exam Objectives:

1. Configure advanced product configuration rules and dependencies.
2. Implement advanced pricing and discounting strategies.
3. Customize quote templates with advanced formatting and branding.
4. Automate contracting and renewals processes in Salesforce CPQ.
5. Extend Salesforce CPQ functionality through customization and integration.
6. Optimize performance and scalability of Salesforce CPQ.
7. Utilize advanced analytics and reporting features in Salesforce CPQ.

Exam Syllabus:

Section 1: Advanced Product Configuration (20%)
- Configuring complex product rules and dependencies
- Implementing guided selling and product search filters
- Managing advanced product attributes and options

Section 2: Pricing and Discounting Strategies (20%)
- Designing and implementing advanced pricing strategies
- Utilizing advanced discounting methods and capabilities
- Configuring pricing waterfall and discount schedules

Section 3: Quote Templates and Document Generation (15%)
- Customizing quote templates with advanced formatting and branding
- Creating dynamic quote templates using advanced merge fields
- Implementing custom actions and buttons in quote templates

Section 4: Contracting and Renewals Automation (15%)
- Streamlining contract management processes with automation
- Creating contract templates with advanced clauses and terms
- Automating contract renewals and amendments

Section 5: Customization and Extension (15%)
- Implementing custom logic using Apex and Visualforce
- Creating custom fields, objects, and workflows in Salesforce CPQ
- Integrating Salesforce CPQ with other systems using APIs

Section 6: Performance Optimization and Scalability (10%)
- Optimizing Salesforce CPQ for performance and scalability
- Managing large data volumes and system resources
- Implementing batch processing and asynchronous operations

Section 7: Analytics and Reporting (5%)
- Designing and creating advanced reports and dashboards
- Analyzing sales and quoting data for insights and decision-making
- Utilizing Salesforce Einstein Analytics with Salesforce CPQ

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Salesforce Administrators information search

Salesforce quietly terminated the employment of a popular diversity executive

Salesforce quietly released diversity executive Jacalyn Chapman in May, sources tell Insider.

The company told some employees Chapman's role was being eliminated, one of the people said.

Salesforce is facing a discrimination lawsuit from another diversity executive.

Salesforce terminated the employment of a popular diversity, equity, and inclusion executive in May, people familiar with the matter told Insider. The people asked not to be identified discussing sensitive matters.

Jacalyn Chapman spent 12 years at Salesforce and was most recently vice president of equality, employee advocacy, and belonging. Although the circumstances of her termination are unclear, one person said some employees were told her role was being eliminated. Salesforce declined comment to Insider.

She was well-liked by colleagues and known for having a direct line to Salesforce executives like CEO Marc Benioff and Chief People Officer Brent Hyder, the people told Insider. Once word spread internally that she was gone, dozens of employees thanked Chapman for her contributions to Salesforce on an online card viewed by Insider.

Salesforce's dismissal of Chapman, a Black woman, comes as the company is aggressively cutting headcount and costs in recent months. Chief Business Officer Ebony Beckwith, the only Black executive on Salesforce's leadership team, also left the company in May.

As Insider previously reported, Salesforce is also currently facing a discrimination lawsuit from another Black woman who worked as a senior director in the company's diversity, equity, and inclusion unit called the Office of Equality. The lawsuit claims she was denied a promotion to vice president after performing tasks others in the role performed and was held to different standards than her white colleagues. The company denies these claims.

Led by philanthropy-minded Benioff, Salesforce has long aspired to be the tech industry's champion for social justice. But Salesforce has been under pressure to focus on profit from a group of activist investors. It announced a plan to layoff 10% of its global workforce earlier this year, shed some real estate, and hired Bain & Company to help it restructure. Many of the layoffs have been sales, recruiting, and marketing roles, as well as jobs in some of its acquired companies, including Tableau, Mulesoft, and Slack.

With a newfound focus on budgets and profits, some employees say that its culture is becoming radically changed.

Do you work at Salesforce and have insight or information to share? Contact Ellen Thomas on Signal at 646-847-9416 or ethomas@insider.com. Contact Ashley Stewart via the encrypted messaging app Signal (+1-425-344-8242) or email (astewart@insider.com). Use a nonwork device.

Salesforce is trotting out Matthew McConaughey amid cost cuts and employees aren't happy, leaked messages show

Salesforce reportedly paid Matthew McConaughey $10 million a year during layoffs.

The actor has started to appear publicly on behalf of Salesforce. Some employees aren't happy.

"I was denied a promotion this cycle because of 'lack of budget' but they can throw $10mil a year at this guy," one wrote.

Salesforce appears to be trying to get its money's worth out of Matthew McConaughey since it was publicly reported by the Wall Street Journal in February that the company paid the actor $10 million a year.

McConaughey's voice appeared in Salesforce's "AI Day" event in June and Salesforce recently announced McConaughey as a speaker at the company's annual Dreamforce conference in September.

But some employees are not happy about it because the McConaughey deal was made public just a month after Salesforce announced it would be conducting widespread layoffs this year. The company is still emphasizing cost cutting to employees.

Some employees complained about the company's relationship with McConaughey in an internal Slack channel called "airing of grievances," according to messages viewed by Insider.

"Well, that was totally worth a salary of 10 million USD a year," one employee wrote, sharing a 15-second Salesforce marketing video of McConaughey asking, "If AI collects your data in a forest, and no one is around to watch it, what happens?"

"Yet, there's a focus on revenue, team meetings are cancelled due to having to book billable hours, and budget for promotion is limited," another employee responded.

"I was denied a promotion this cycle because of 'lack of budget' but they can throw $10mil a year at this guy?" another wrote.

In January, Salesforce began layoffs of 10% of its workforce as activist investors pushed for higher profits. A draft of Salesforce's annual planning document viewed by Insider earlier this year detailed how the company planned to exceed 30% profit margins. Salesforce did not immediately respond to a request for comment.

Are you a tech-industry employee or do you have insight to share? Contact Ashley Stewart via the encrypted messaging app Signal (+1-425-344-8242) or email (astewart@insider.com).

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Warum sind Cyberrisiken so schwer greifbar?

Als mehr oder weniger neuartiges Phänomen stellen Cyberrisiken Unternehmen und Versicherer vor besondere Herausforderungen. Nicht nur die neuen Schadenszenarien sind abstrakter oder noch nicht bekannt. Häufig sind immaterielle Werte durch Cyberrisiken in Gefahr. Diese wertvollen Vermögensgegenstände sind schwer bewertbar.

Obwohl die Gefahr durchaus wahrgenommen wird, unterschätzen viele Firmen ihr eigenes Risiko. Dies liegt unter anderem auch an den Veröffentlichungen zu Cyberrisiken. In der Presse finden sich unzählige Berichte von Cyberattacken auf namhafte und große Unternehmen. Den Weg in die Presse finden eben nur die spektakulären Fälle. Die dort genannten Schadenszenarien werden dann für das eigene Unternehmen als unrealistisch eingestuft. Die für die KMU nicht minder gefährlichen Cyberattacken werden nur selten publiziert.

Aufgrund der fehlenden öffentlichen Meldungen von Sicherheitsvorfällen an Sicherheitsbehörden und wegen der fehlenden Presseberichte fällt es schwer, Fakten und Zahlen zur Risikolage zu erheben. Aber ohne diese Grundlage fällt es schwer, in entsprechende Sicherheitsmaßnahmen zu investieren.

Erklärungsleitfaden anhand eines Ursache-Wirkungs-Modells

Häufig nähert man sich dem Thema Cyberrisiko anlass- oder eventbezogen, also wenn sich neue Schadenszenarien wie die weltweite WannaCry-Attacke entwickeln. Häufig wird auch akteursgebunden beleuchtet, wer Angreifer oder Opfer sein kann. Dadurch begrenzt man sich bei dem Thema häufig zu sehr nur auf die Cyberkriminalität. Um dem Thema Cyberrisiko jedoch gerecht zu werden, müssen auch weitere Ursachen hinzugezogen werden.

Mit einer Kategorisierung kann das Thema ganzheitlich und nachvollziehbar strukturiert werden. Ebenso hilft eine solche Kategorisierung dabei, eine Abgrenzung vorzunehmen, für welche Gefahren Versicherungsschutz über eine etwaige Cyberversicherung besteht und für welche nicht.

Die Ursachen sind dabei die Risiken, während finanzielle bzw. nicht finanzielle Verluste die Wirkungen sind. Cyberrisiken werden demnach in zwei Hauptursachen eingeteilt. Auf der einen Seite sind die nicht kriminellen Ursachen und auf der anderen Seite die kriminellen Ursachen zu nennen. Beide Ursachen können dabei in drei Untergruppen unterteilt werden.

Nicht kriminelle Ursachen

Höhere Gewalt

Häufig hat man bei dem Thema Cyberrisiko nur die kriminellen Ursachen vor Augen. Aber auch höhere Gewalt kann zu einem empfindlichen Datenverlust führen oder zumindest die Verfügbarkeit von Daten einschränken, indem Rechenzentren durch Naturkatastrophen wie beispielsweise Überschwemmungen oder Erdbeben zerstört werden. Ebenso sind Stromausfälle denkbar.

Menschliches Versagen/Fehlverhalten

Als Cyberrisiken sind auch unbeabsichtigtes und menschliches Fehlverhalten denkbar. Hierunter könnte das versehentliche Veröffentlichen von sensiblen Informationen fallen. Möglich sind eine falsche Adressierung, Wahl einer falschen Faxnummer oder das Hochladen sensibler Daten auf einen öffentlichen Bereich der Homepage.

Technisches Versagen

Auch Hardwaredefekte können zu einem herben Datenverlust führen. Neben einem Überhitzen von Rechnern sind Kurzschlüsse in Systemtechnik oder sogenannte Headcrashes von Festplatten denkbare Szenarien.

Kriminelle Ursachen

Hackerangriffe

Hackerangriffe oder Cyberattacken sind in der Regel die Szenarien, die die Presse dominieren. Häufig wird von spektakulären Datendiebstählen auf große Firmen oder von weltweiten Angriffen mit sogenannten Kryptotrojanern berichtet. Opfer kann am Ende aber jeder werden. Ziele, Methoden und auch das Interesse sind vielfältig. Neben dem finanziellen Interesse können Hackerangriffe auch zur Spionage oder Sabotage eingesetzt werden. Mögliche Hackermethoden sind unter anderem: Social Engineering, Trojaner, DoS-Attacken oder Viren.

Physischer Angriff

Die Zielsetzung eines physischen Angriffs ist ähnlich dem eines Hackerangriffs. Dabei wird nicht auf die Tools eines Hackerangriffs zurückgegriffen, sondern durch das physische Eindringen in Unternehmensgebäude das Ziel erreicht. Häufig sind es Mitarbeiter, die vertrauliche Informationen stehlen, da sie bereits den notwendigen Zugang zu den Daten besitzen.

Erpressung

Obwohl die Erpressung aufgrund der eingesetzten Methoden auch als Hackerangriff gewertet werden könnte, ergibt eine Differenzierung Sinn. Erpressungsfälle durch Kryptotrojaner sind eines der häufigsten Schadenszenarien für kleinere und mittelständische Unternehmen. Außerdem sind auch Erpressungsfälle denkbar, bei denen sensible Daten gestohlen wurden und ein Lösegeld gefordert wird, damit sie nicht veröffentlicht oder weiterverkauft werden.

Ihre Cyberversicherung sollte zumindet folgende Schäden abdecken:

Cyber-Kosten:

Soforthilfe und Forensik-Kosten (Kosten der Ursachenermittlung, Benachrichtigungskosten und Callcenter-Leistung)
Krisenkommunikation / PR-Maßnahmen
Systemverbesserungen nach einer Cyber-Attacke
Aufwendungen vor Eintritt des Versicherungsfalls

Cyber-Drittschäden (Haftpflicht):

Befriedigung oder Abwehr von Ansprüchen Dritter
Rechtswidrige elektronische Kommunikation
Ansprüche der E-Payment-Serviceprovider
Vertragsstrafe wegen der Verletzung von Geheimhaltungspflichten und Datenschutzvereinbarungen
Vertragliche Schadenersatzansprüche
Vertragliche Haftpflicht bei Datenverarbeitung durch Dritte
Rechtsverteidigungskosten

Cyber-Eigenschäden:

Betriebsunterbrechung
Betriebsunterbrechung durch Ausfall von Dienstleister (optional)
Mehrkosten
Wiederherstellung von Daten (auch Entfernen der Schadsoftware)
Cyber-Diebstahl: elektronischer Zahlungsverkehr, fehlerhafter Versand von Waren, Telefon-Mehrkosten/erhöhte Nutzungsentgelte
Cyber-Erpressung
Entschädigung mit Strafcharakter/Bußgeld
Ersatz-IT-Hardware
Cyber-Betrug