Was ist das eigentlich? Cyberrisiken verständlich erklärt

Es wird viel über Cyberrisiken gesprochen. Oftmals fehlt aber das grundsätzliche Verständnis, was Cyberrisiken überhaupt sind. Ohne diese zu verstehen, lässt sich aber auch kein Versicherungsschutz gestalten.

Beinahe alle Aktivitäten des täglichen Lebens können heute über das Internet abgewickelt werden. Online-Shopping und Online-Banking sind im Alltag angekommen. Diese Entwicklung trifft längst nicht nur auf Privatleute, sondern auch auf Firmen zu. Das Schlagwort Industrie 4.0 verheißt bereits eine zunehmende Vernetzung diverser geschäftlicher Vorgänge über das Internet.

Anbieter von Cyberversicherungen für kleinere und mittelständische Unternehmen (KMU) haben Versicherungen die Erfahrung gemacht, dass trotz dieser eindeutigen Entwicklung Cyberrisiken immer noch unterschätzt werden, da sie als etwas Abstraktes wahrgenommen werden. Für KMU kann dies ein gefährlicher Trugschluss sein, da gerade hier Cyberattacken existenzbedrohende Ausmaße annehmen können. So wird noch häufig gefragt, was Cyberrisiken eigentlich sind. Diese Frage ist mehr als verständlich, denn ohne (Cyber-)Risiken bestünde auch kein Bedarf für eine (Cyber-)Versicherung.

Wo erhalte ich vollständige Informationen über QQ0-400?

Nachfolgend finden Sie alle Details zu Übungstests, Dumps und aktuellen Fragen der QQ0-400: HDI Qualified Customer Support Specialist Prüfung.

2023 Updated Actual QQ0-400 questions as experienced in Test Center

Aktuelle QQ0-400 Fragen aus echten Tests von Killexams.com - easy finanz | easyfinanz

HDI Qualified Customer Support Specialist practice questions with Latest QQ0-400 practice tests | https://www.easyfinanz.cc/

HDI QQ0-400 : HDI Qualified Customer Support exam Dumps

Exam Dumps Organized by Richard

Latest 2023 Updated Syllabus
QQ0-400 real qeustions | Latest Braindumps with actual Questions

Real Questions from Latest subjects of QQ0-400 - Updated Daily - 100% Pass Guarantee

QQ0-400 demo Questions : Download 100% Free QQ0-400 real qeustions (PDF and VCE)

Exam Number : QQ0-400
Exam Name : HDI Qualified Customer Support Specialist
Vendor Name : HDI
Update : Click Here to Check Latest Update
Question Bank : Check Questions

Latest Articles of QQ0-400 in Exam Braindumps questions traditional bank
All of us have been pleased about their battle to help you individuals pass the particular QQ0-400 exam. All of us possess they linked to all of the particular related folks offering real HDI Qualified Customer Support Specialist braindumps. They build their own QQ0-400 Dumps database which is usually updated, authenticated plus tested on a regular basis. You might just sign-up in order to get QQ0-400 PDF Download files together with VCE examination sim if you want in order to process and complete your current exam.

At killexams.com, many of us always provided Latest HDI Qualified Customer Support Specialist syllabus, genuine, real or maybe more to date HDI QQ0-400 Test Prep that are the most efficient to pass HDI Qualified Customer Support Specialist exam. It is a perfect choice to push your situation as a expert within your lending broker. They have each of their reputation for you to serve individuals pass typically the QQ0-400 exam in their initially try. Efficiency of their PDF Download remains from top within just last two yrs. Thanks to each of their QQ0-400 Question Bank Candidates in which trust each of their PDF Download in addition to VCE because of their real QQ0-400 exam. killexams.com could be the perfect throughout QQ0-400 genuine exam issues. They preserve their QQ0-400 boot camp genuine and up currently all the time. These types of HDI Qualified Customer Support Specialist real qeustions will certainly guaranteed to provide help to pass typically the exam with good score for certain.

Features of Killexams QQ0-400 Question Bank -> Instant QQ0-400 Free PDF down load Access
-> Detailed QQ0-400 Issues and Advice
-> 98% Achievement Rate associated with QQ0-400 exam
-> Guaranteed Precise QQ0-400 test questions
-> QQ0-400 Questions Kept up to date on Standard basis.
-> Appropriate and 2022 Updated QQ0-400 exam Places
-> 100% Convenient QQ0-400 exam Files
-> Whole featured QQ0-400 VCE exam Simulator
-> Simply no Limit with QQ0-400 exam get Entry
-> Great Saving coupons
-> 100% Based get Profile
-> 100% Discretion Ensured
-> 100 % Success Warranty
-> 100% Cost-free Questions and Answers small demo Questions
-> Simply no Hidden Charge
-> No Once a month Charges
-> Simply no Automatic Profile Renewal
-> QQ0-400 exam Change Intimation by simply Email
-> Cost-free Technical Support

exam Fine detail at: https://killexams.com/pass4sure/exam-detail/QQ0-400
Pricing Specifics at: https://killexams.com/exam-price-comparison/QQ0-400
See Finish List: https://killexams.com/vendors-exam-list

Discounted Coupon with Full QQ0-400 Free PDF PDF Questions;
WC2020: 60% Smooth Discount on each of your exam
PROF17: 10% Further more Discount with Value A lot more than $69
DEAL17: 15% Further more Discount with Value A lot more than $99

QQ0-400 exam Format | QQ0-400 Course Contents | QQ0-400 Course Outline | QQ0-400 exam Syllabus | QQ0-400 exam Objectives

This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. It ensures they understand how to assess customer needs while exceeding their expectations.

Frontline customer service representatives interact with your customers every day. Do they have the skills to create first-rate customer experiences=> This skills-building and certification course introduces the skills and techniques required to provide outstanding customer service and support.

HDI Customer Service Representative (HDI-CSR) training focuses on call handling best practices, communication and listening techniques, documentation, problem-solving, and troubleshooting skills, conflict negotiation, and responses to difficult customer behaviors.

- How to assess customer business needs and exceed customer expectations - Critical thinking skills to resolve incidents quickly and consistently - Active listening skills and effective communication strategies - How to identify and defuse challenging customer behavior - An awareness of the core processes and best practices used in service and support
Unit 1: Your Role in Service and Support
The Service & Support Center
The Role of CSR
The Value of a CSR
Understanding the Business
Unit 2: Communication Essentials
Communication Essentials
Active Listening
Voice Components
Effective Word Choices
Written Communication
Effective Cross-Cultural Communication
Unit 3: Troubleshooting & Incident Management
Troubleshooting and Problem-solving
The Incident Management Process
Unit 4: Customer Management Skills
Challenging Customer Behaviors
Emotional Intelligence
Expressing Empathy
Managing Customer Behaviors
Stress Management

The certification exam is included with training purchased directly from HDI. The exam must be completed within 6 weeks of purchase.The certification exam is based on the Certification Standard and is delivered online through the HDI Learning Center.

Each exam consists of 30 multiple choice questions and must be completed in 35 minutes. A minimum score of 80 percent is required to pass a certification exam, unless otherwise published. Individuals who achieve the passing score will receive a certificate from HDI acknowledging their accomplishment and a credentialing logo that may be added to signature blocks and business cards.

Our courses are developed from the certification standards and are designed to assist a student in preparing for an HDI certification exam. They reinforce the core concepts of the certification standards and provide skills-building opportunities for the attendees

Exam Weighting
The certification exam is randomly generated from a pool of pre-authorized exam questions. As a result, each certification exam is different. The questions have been classified by the categories of the HDI Standard. The certification exam is designed to test the candidates knowledge in each category. The number of questions presented from each category is based on the certification weighting. When the time available to study prior to taking a certification exam is limited, consider the certification weighting and review the categories with the highest allocations.

The following table represents the weighting for each of the standards categories within the certification exam. This information is provided to help you focus as you prepare for the exam.

Category Weighting %
Leadership 10 %
Policy and Strategy 10 %
People Management 10 %
Resources 10 %
Process and Procedures 55 %
Performance Results 5 %

Killexams Review | Reputation | Testimonials | Feedback

Perfect Dumps of latest syllabus QQ0-400 exam are available now.
I thought that if I may want to pass their QQ0-400 exam and sure that is once I got here to know with my old fine buddy that killexams.com is the one that could be the boon for me as it was given me my intelligence eventually again which I had misplaced for a while and that I wish that this will recover from for me getting my QQ0-400 exam passed after all.

What is pass rate of updated QQ0-400 exam?
I have suggested to the killexams.com dumps as a brisk reference for my exam. They did a very good job, I love their performance and style of working. The short-length answers were less demanding to remember. I dealt with 98% of questions scoring 80% marks. The exam QQ0-400 was a noteworthy venture for my IT profession. At the same time, I did not contribute much time to set up my-self well for this exam.

Save your time and money, study these QQ0-400 mock test and take the exam.
I even have passed the QQ0-400 exam on the first attempt. I could attain this fulfillment due to killexams.com questions bank. It helped me to use my work ebook information inside the query & answer layout. I answered those query papers with an exam simulator and got a complete concept of the exam paper. So I would like to thank killexams.

It was first experience but Great Experience!
I spent enough time analyzing this material and passed the QQ0-400 exam. The stuff is right, and while those are braindumps, meaning these materials are constructed at the actual exam dumps, I do not recognize those who try and bitch about the QQ0-400 questions being extraordinary. In my case, now not all questions were 100% the same, however, the subjects and general method had been correct. So, friends, if you study difficult sufficient you will do just best.

It is really enjoyable to have QQ0-400 actual test questions.
I am going to provide the QQ0-400 exams now, sooner or later I felt the self notion due to the QQ0-400 practice test. If I looked at my past each time I willing to provide the tests have been given nervous, I realize it is humorous but now I am surprised why I felt no self warranty on my, the motive is lack of QQ0-400 education, Now I am completely prepared can pass my exam without problems, so if all of us of you felt low self guarantee truly get registered with the killexams.com and begin education, sooner or later you felt self warranty.

HDI HDI exam format

While it is very hard task to choose reliable certification questions / answers resources with respect to review, reputation and validity because people get ripoff due to choosing wrong service. Killexams.com make it sure to serve its clients best to its resources with respect to real qeustions update and validity. Most of other's ripoff report complaint clients come to us for the brain dumps and pass their exams happily and easily. They never compromise on their review, reputation and quality because killexams review, killexams reputation and killexams client confidence is important to us. Specially they take care of killexams.com review, killexams.com reputation, killexams.com ripoff report complaint, killexams.com trust, killexams.com validity, killexams.com report and killexams.com scam. The same care that they take about killexams review, killexams reputation, killexams ripoff report complaint, killexams trust, killexams validity, killexams report and killexams scam. If you see any false report posted by their competitors with the name killexams ripoff report complaint internet, killexams ripoff report, killexams scam, killexams.com complaint or something like this, just keep in mind that there are always bad people damaging reputation of good services due to their benefits. There are thousands of satisfied customers that pass their exams using killexams.com brain dumps, killexams PDF questions, killexams practice questions, killexams exam simulator. Visit Their demo questions and demo brain dumps, their exam simulator and you will definitely know that killexams.com is the best brain dumps site.

Is Killexams.com Legit?
You bet, Killexams is hundred percent legit together with fully trustworthy. There are several options that makes killexams.com authentic and genuine. It provides current and hundred percent valid real qeustions including real exams questions and answers. Price is surprisingly low as compared to most of the services online. The mock test are current on normal basis along with most latest brain dumps. Killexams account set up and merchandise delivery is rather fast. Submit downloading is usually unlimited as well as fast. Guidance is avaiable via Livechat and Message. These are the characteristics that makes killexams.com a sturdy website that provide real qeustions with real exams questions.

Which is the best braindumps site of 2023?
There are several mock test provider in the market claiming that they provide actual exam Questions, Braindumps, Practice Tests, Study Guides, cheat sheet and many other names, but most of them are re-sellers that do not update their contents frequently. Killexams.com is best website of Year 2023 that understands the issue candidates face when they spend their time studying obsolete contents taken from free pdf get sites or reseller sites. Thats why killexams.com update exam mock test with the same frequency as they are updated in Real Test. real qeustions provided by killexams.com are Reliable, Up-to-date and validated by Certified Professionals. They maintain question bank of valid Questions that is kept up-to-date by checking update on daily basis.

If you want to Pass your exam Fast with improvement in your knowledge about latest course contents and subjects of new syllabus, They recommend to get PDF exam Questions from killexams.com and get ready for actual exam. When you feel that you should register for Premium Version, Just choose visit killexams.com and register, you will receive your Username/Password in your Email within 5 to 10 minutes. All the future updates and changes in mock test will be provided in your get Account. You can get Premium real qeustions files as many times as you want, There is no limit.

Killexams.com has provided VCE practice questions Software to Practice your exam by Taking Test Frequently. It asks the Real exam Questions and Marks Your Progress. You can take test as many times as you want. There is no limit. It will make your test prep very fast and effective. When you start getting 100% Marks with complete Pool of Questions, you will be ready to take actual Test. Go register for Test in Test Center and Enjoy your Success.

ACT-Math exam questions | H12-821-ENU free practice tests | PSK-I question bank | ASVAB-Electronic-Info cheat sheet | PDPF practice questions | 31860X exam prep | 101-500 boot camp | DES-DD33 test prep | NCS-Core pdf get | SPLK-1003 practice exam | VMCE2020 question test | 7893X practice questions | SnowPro-Core get | Servicenow-CIS-EM Free exam PDF | CMT-Level-II pass exam | AZ-500 practice questions | C1000-083 pass marks | CHAD practice questions | Salesforce-Certified-Marketing-Cloud-Email-Specialist exam test | IAPP-CIPT past exams |

QQ0-400 - HDI Qualified Customer Support Specialist study tips
QQ0-400 - HDI Qualified Customer Support Specialist PDF Dumps
QQ0-400 - HDI Qualified Customer Support Specialist Free exam PDF
QQ0-400 - HDI Qualified Customer Support Specialist test prep
QQ0-400 - HDI Qualified Customer Support Specialist Real exam Questions
QQ0-400 - HDI Qualified Customer Support Specialist exam format
QQ0-400 - HDI Qualified Customer Support Specialist information hunger
QQ0-400 - HDI Qualified Customer Support Specialist Practice Questions
QQ0-400 - HDI Qualified Customer Support Specialist course outline
QQ0-400 - HDI Qualified Customer Support Specialist Test Prep
QQ0-400 - HDI Qualified Customer Support Specialist exam Questions
QQ0-400 - HDI Qualified Customer Support Specialist Practice Questions
QQ0-400 - HDI Qualified Customer Support Specialist study help
QQ0-400 - HDI Qualified Customer Support Specialist dumps
QQ0-400 - HDI Qualified Customer Support Specialist boot camp
QQ0-400 - HDI Qualified Customer Support Specialist exam dumps
QQ0-400 - HDI Qualified Customer Support Specialist exam Questions
QQ0-400 - HDI Qualified Customer Support Specialist education
QQ0-400 - HDI Qualified Customer Support Specialist exam Cram
QQ0-400 - HDI Qualified Customer Support Specialist Question Bank
QQ0-400 - HDI Qualified Customer Support Specialist testing
QQ0-400 - HDI Qualified Customer Support Specialist learning
QQ0-400 - HDI Qualified Customer Support Specialist Questions and Answers
QQ0-400 - HDI Qualified Customer Support Specialist Latest Topics
QQ0-400 - HDI Qualified Customer Support Specialist outline
QQ0-400 - HDI Qualified Customer Support Specialist Cheatsheet
QQ0-400 - HDI Qualified Customer Support Specialist certification
QQ0-400 - HDI Qualified Customer Support Specialist braindumps
QQ0-400 - HDI Qualified Customer Support Specialist teaching
QQ0-400 - HDI Qualified Customer Support Specialist PDF Download
QQ0-400 - HDI Qualified Customer Support Specialist cheat sheet
QQ0-400 - HDI Qualified Customer Support Specialist braindumps
QQ0-400 - HDI Qualified Customer Support Specialist Latest Questions
QQ0-400 - HDI Qualified Customer Support Specialist study help
QQ0-400 - HDI Qualified Customer Support Specialist exam success
QQ0-400 - HDI Qualified Customer Support Specialist course outline
QQ0-400 - HDI Qualified Customer Support Specialist Questions and Answers
QQ0-400 - HDI Qualified Customer Support Specialist teaching
QQ0-400 - HDI Qualified Customer Support Specialist syllabus
QQ0-400 - HDI Qualified Customer Support Specialist Practice Test
QQ0-400 - HDI Qualified Customer Support Specialist answers
QQ0-400 - HDI Qualified Customer Support Specialist PDF Braindumps
QQ0-400 - HDI Qualified Customer Support Specialist Latest Questions
QQ0-400 - HDI Qualified Customer Support Specialist exam syllabus
QQ0-400 - HDI Qualified Customer Support Specialist actual Questions
QQ0-400 - HDI Qualified Customer Support Specialist test
QQ0-400 - HDI Qualified Customer Support Specialist test prep
QQ0-400 - HDI Qualified Customer Support Specialist exam success
QQ0-400 - HDI Qualified Customer Support Specialist exam Cram
QQ0-400 - HDI Qualified Customer Support Specialist Practice Questions
QQ0-400 - HDI Qualified Customer Support Specialist Question Bank
QQ0-400 - HDI Qualified Customer Support Specialist exam Cram
QQ0-400 - HDI Qualified Customer Support Specialist Latest Questions

Best Certification real qeustions You Ever Experienced

QQ0-100 real qeustions | HD0-100 braindumps | QQ0-401 demo test questions | QQ0-400 test prep | HD0-400 exam test | QQ0-300 brain dumps | HD0-300 Latest Questions | HD0-200 bootcamp | QQ0-200 free prep |

References :


Similar Websites :
Pass4sure Certification exam dumps
Pass4Sure exam Questions and Dumps

Direct Download

QQ0-400 Reviews by Customers

Customer Reviews help to evaluate the exam performance in real test. Here all the reviews, reputation, success stories and ripoff reports provided.

QQ0-400 Reviews

100% Valid and Up to Date QQ0-400 Exam Questions

We hereby announce with the collaboration of world's leader in Certification Exam Dumps and Real Exam Questions with Practice Tests that, we offer Real Exam Questions of thousands of Certification Exams Free PDF with up to date VCE exam simulator Software.

Warum sind Cyberrisiken so schwer greifbar?

Als mehr oder weniger neuartiges Phänomen stellen Cyberrisiken Unternehmen und Versicherer vor besondere Herausforderungen. Nicht nur die neuen Schadenszenarien sind abstrakter oder noch nicht bekannt. Häufig sind immaterielle Werte durch Cyberrisiken in Gefahr. Diese wertvollen Vermögensgegenstände sind schwer bewertbar.

Obwohl die Gefahr durchaus wahrgenommen wird, unterschätzen viele Firmen ihr eigenes Risiko. Dies liegt unter anderem auch an den Veröffentlichungen zu Cyberrisiken. In der Presse finden sich unzählige Berichte von Cyberattacken auf namhafte und große Unternehmen. Den Weg in die Presse finden eben nur die spektakulären Fälle. Die dort genannten Schadenszenarien werden dann für das eigene Unternehmen als unrealistisch eingestuft. Die für die KMU nicht minder gefährlichen Cyber­attacken werden nur selten publiziert.

Aufgrund der fehlenden öffentlichen Meldungen von Sicherheitsvorfällen an Sicherheitsbehörden und wegen der fehlenden Presseberichte fällt es schwer, Fakten und Zahlen zur Risikolage zu erheben. Aber ohne diese Grundlage fällt es schwer, in entsprechende Sicherheitsmaßnahmen zu investieren.

Erklärungsleitfaden anhand eines Ursache-Wirkungs-Modells

Häufig nähert man sich dem Thema Cyberrisiko anlass- oder eventbezogen, also wenn sich neue Schaden­szenarien wie die weltweite WannaCry-Attacke entwickeln. Häufig wird auch akteursgebunden beleuchtet, wer Angreifer oder Opfer sein kann. Dadurch begrenzt man sich bei dem Thema häufig zu sehr nur auf die Cyberkriminalität. Um dem Thema Cyberrisiko jedoch gerecht zu werden, müssen auch weitere Ursachen hinzugezogen werden.

Mit einer Kategorisierung kann das Thema ganzheitlich und nachvollziehbar strukturiert werden. Ebenso hilft eine solche Kategorisierung dabei, eine Abgrenzung vorzunehmen, für welche Gefahren Versicherungsschutz über eine etwaige Cyberversicherung besteht und für welche nicht.

Die Ursachen sind dabei die Risiken, während finanzielle bzw. nicht finanzielle Verluste die Wirkungen sind. Cyberrisiken werden demnach in zwei Hauptursachen eingeteilt. Auf der einen Seite sind die nicht kriminellen Ursachen und auf der anderen Seite die kriminellen Ursachen zu nennen. Beide Ursachen können dabei in drei Untergruppen unterteilt werden.

Nicht kriminelle Ursachen

Höhere Gewalt

Häufig hat man bei dem Thema Cyberrisiko nur die kriminellen Ursachen vor Augen. Aber auch höhere Gewalt kann zu einem empfindlichen Datenverlust führen oder zumindest die Verfügbarkeit von Daten einschränken, indem Rechenzentren durch Naturkatastrophen wie beispielsweise Überschwemmungen oder Erdbeben zerstört werden. Ebenso sind Stromausfälle denkbar.

Menschliches Versagen/Fehlverhalten

Als Cyberrisiken sind auch unbeabsichtigtes und menschliches Fehlverhalten denkbar. Hierunter könnte das versehentliche Veröffentlichen von sensiblen Informationen fallen. Möglich sind eine falsche Adressierung, Wahl einer falschen Faxnummer oder das Hochladen sensibler Daten auf einen öffentlichen Bereich der Homepage.

Technisches Versagen

Auch Hardwaredefekte können zu einem herben Datenverlust führen. Neben einem Überhitzen von Rechnern sind Kurzschlüsse in Systemtechnik oder sogenannte Headcrashes von Festplatten denkbare Szenarien.

Kriminelle Ursachen


Hackerangriffe oder Cyberattacken sind in der Regel die Szenarien, die die Presse dominieren. Häufig wird von spektakulären Datendiebstählen auf große Firmen oder von weltweiten Angriffen mit sogenannten Kryptotrojanern berichtet. Opfer kann am Ende aber jeder werden. Ziele, Methoden und auch das Interesse sind vielfältig. Neben dem finanziellen Interesse können Hackerangriffe auch zur Spionage oder Sabotage eingesetzt werden. Mögliche Hackermethoden sind unter anderem: Social Engineering, Trojaner, DoS-Attacken oder Viren.

Physischer Angriff

Die Zielsetzung eines physischen Angriffs ist ähnlich dem eines Hacker­angriffs. Dabei wird nicht auf die Tools eines Hackerangriffs zurückgegriffen, sondern durch das physische Eindringen in Unternehmensgebäude das Ziel erreicht. Häufig sind es Mitarbeiter, die vertrauliche Informationen stehlen, da sie bereits den notwendigen Zugang zu den Daten besitzen.


Obwohl die Erpressung aufgrund der eingesetzten Methoden auch als Hacker­angriff gewertet werden könnte, ergibt eine Differenzierung Sinn. Erpressungsfälle durch Kryptotrojaner sind eines der häufigsten Schadenszenarien für kleinere und mittelständische Unternehmen. Außerdem sind auch Erpressungsfälle denkbar, bei denen sensible Daten gestohlen wurden und ein Lösegeld gefordert wird, damit sie nicht veröffentlicht oder weiterverkauft werden.

Ihre Cyberversicherung sollte zumindet folgende Schäden abdecken:


  • Soforthilfe und Forensik-Kosten (Kosten der Ursachenermittlung, Benachrichtigungskosten und Callcenter-Leistung)
  • Krisenkommunikation / PR-Maßnahmen
  • Systemverbesserungen nach einer Cyber-Attacke
  • Aufwendungen vor Eintritt des Versicherungsfalls

Cyber-Drittschäden (Haftpflicht):

  • Befriedigung oder Abwehr von Ansprüchen Dritter
  • Rechtswidrige elektronische Kommunikation
  • Ansprüche der E-Payment-Serviceprovider
  • Vertragsstrafe wegen der Verletzung von Geheimhaltungspflichten und Datenschutzvereinbarungen
  • Vertragliche Schadenersatzansprüche
  • Vertragliche Haftpflicht bei Datenverarbeitung durch Dritte
  • Rechtsverteidigungskosten


  • Betriebsunterbrechung
  • Betriebsunterbrechung durch Ausfall von Dienstleister (optional)
  • Mehrkosten
  • Wiederherstellung von Daten (auch Entfernen der Schadsoftware)
  • Cyber-Diebstahl: elektronischer Zahlungsverkehr, fehlerhafter Versand von Waren, Telefon-Mehrkosten/erhöhte Nutzungsentgelte
  • Cyber-Erpressung
  • Entschädigung mit Strafcharakter/Bußgeld
  • Ersatz-IT-Hardware
  • Cyber-Betrug