Was ist das eigentlich? Cyberrisiken verständlich erklärt

Es wird viel über Cyberrisiken gesprochen. Oftmals fehlt aber das grundsätzliche Verständnis, was Cyberrisiken überhaupt sind. Ohne diese zu verstehen, lässt sich aber auch kein Versicherungsschutz gestalten.

Beinahe alle Aktivitäten des täglichen Lebens können heute über das Internet abgewickelt werden. Online-Shopping und Online-Banking sind im Alltag angekommen. Diese Entwicklung trifft längst nicht nur auf Privatleute, sondern auch auf Firmen zu. Das Schlagwort Industrie 4.0 verheißt bereits eine zunehmende Vernetzung diverser geschäftlicher Vorgänge über das Internet.

Anbieter von Cyberversicherungen für kleinere und mittelständische Unternehmen (KMU) haben Versicherungen die Erfahrung gemacht, dass trotz dieser eindeutigen Entwicklung Cyberrisiken immer noch unterschätzt werden, da sie als etwas Abstraktes wahrgenommen werden. Für KMU kann dies ein gefährlicher Trugschluss sein, da gerade hier Cyberattacken existenzbedrohende Ausmaße annehmen können. So wird noch häufig gefragt, was Cyberrisiken eigentlich sind. Diese Frage ist mehr als verständlich, denn ohne (Cyber-)Risiken bestünde auch kein Bedarf für eine (Cyber-)Versicherung.

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Exam Number : RE18
Exam Name : BCS Practitioner Certificate in Requirements Engineering 2022
Vendor Name : ISEB
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RE18 test Format | RE18 Course Contents | RE18 Course Outline | RE18 test Syllabus | RE18 test Objectives


Type : Multiple choice
Duration : 60 minutes
Supervised : Yes
Open Book : No
Pass : Mark 25/40
Calculators : Calculators cannot be used during this examination
Delivery : Digital or Paper based, depending on test provider

Introduction
This certificate covers the range of concepts, approaches and techniques that are applicable to the Practitioner Certificate in Requirements Engineering. It is relevant to anyone working within a business or information systems domain, who requires an understanding of the nature, definition and use of good quality requirements.

Candidates should be able to demonstrate knowledge and understanding and application of Requirements Engineering principles and techniques in the following areas:
1. The Requirements Engineering framework; the issues and rationale in a business context; the application of the framework.
2. The hierarchy of requirements.
3. Roles and responsibilities of key stakeholders in the Requirements Engineering framework.
4. Requirements elicitation.
5. Requirements modelling.
6. Requirements documentation.
7. Requirements analysis.
8. Requirements validation.
9. Requirements management.

Exam Outline
1. Introduction to Requirements Engineering 5%
Candidates will be able to:
1.1 Define the term ‘requirements and the characteristics of a requirement.
1.2 Explain the rationale for Requirements Engineering and the application of the Requirements Engineering framework.
1.3 Explain the rationale of requirements planning and estimating.
1.4 Describe the elements that should be considered as the contents of a project initiation document, terms of reference or project charter:
1.4.1 Business objectives.
1.4.2 Project objectives.
1.4.3 Scope.
1.4.4 Constraints (budget, timescale, standards).
1.4.5 Authority or sponsor.
1.4.6 Resources.
1.4.7 Assumptions.

2 Hierarchy of Requirements 10%
Candidates will be able to:
2.1 Show understanding of the rationale for the requirements hierarchy and describe how it is applied in Requirements Engineering.
2.2 Explain the categories within the hierarchy:
2.2.1 Business policy (general) requirements.
2.2.2 Technical policy requirements.
2.2.3 Functional requirements.
2.2.4 Non-functional requirements.

3 Stakeholders in the Requirements Process 5%
Candidates will be able to:
3.1 Define the term stakeholder.
3.2 Explain the key roles of the following project stakeholders during Requirements Engineering:
3.2.1 Project Manager.
3.2.2 Developer.
3.2.3 Tester.
3.2.4 Solution Architect.
3.3 Explain the key roles of the following business stakeholders during Requirements Engineering:
3.3.1 Project Sponsor.
3.3.2 Subject Matter Expert.
3.3.3 End User.
3.3.4 Business Manager.
3.4 Interpret a given scenario, identify stakeholders and describe their contribution to Requirements Engineering.

4 Requirements Elicitation 20%
Candidates will be able to:
4.1 Explain different knowledge types:
4.1.1 Tacit / Non-tacit (explicit).
4.1.2 Individual / Corporate.
4.2 Interpret a given scenario to identify different knowledge types.
4.3 Interpret a given scenario to identify relevant elicitation techniques from the following list:
4.3.1 Interviews.
4.3.2 Workshops.
4.3.3 Observation.
4.3.4 Focus groups.
4.3.5 Prototyping.
4.3.6 Scenario analysis.
4.3.7 Document analysis.
4.3.8 Surveys.
4.3.9 Record searching.
4.3.10 Special purpose records.
4.3.11 Activity sampling.
4.4 Describe the principles and application of the elicitation techniques (listed in 4.3).
4.5 List the advantages and disadvantages of the elicitation techniques (listed in 4.3).
4.6 Discuss the suitability of the elicitation techniques (listed in 4.3) for Agile and linear development approaches.

5 Use of Models in Requirements Engineering 10%
Candidates will be able to:
5.1 Explain the rationale for modelling the functional requirements (processing and data) of an information system and describe how models help the analyst to:
5.1.1 Generate questions in order to clarify a requirement and remove ambiguity.
5.1.2 Define business rules.
5.1.3 Cross-check requirements for consistency and completeness.
5.2 Interpret a given scenario to develop a context diagram.
5.3 Interpret a given scenario to identify the different types of event that can initiate processing (external, time based, internal).
5.4 Understand how to construct a UML use case diagram for a given scenario to represent the functional requirements for an information system, including the following notational elements:
5.4.1 System boundary.
5.4.2 Actors (user role, another system and time).
5.4.3 Use cases.
5.4.4 Communication relationships (associations) between actors and use cases.
- It should be noted that there is no requirement to understand include and extend constructs.
5.5 Interpret a UML Class diagram (comprising of classes, attributes, associations and multiplicities) that represents the data requirements for a given scenario, and describe the business rules that are represented.
- It should be noted that there is no requirement to understand operations, association classes, generalisation (and associated concepts of inheritance and polymorphism), aggregation and composition.
5.6 Explain the benefits to be derived from cross-referencing models and illustrate how this can be achieved by using a CRUD matrix (of function or event against data).

6 Requirements Documentation 15%
Candidates will be able to:
6.1 Explain the rationale for creating a requirements document and for documenting requirements at different levels of definition, relating to:
6.1.1 The nature of the solution.
6.1.2 The level of priority.
6.1.3 The delivery approach.
6.2 Understand how to construct requirements documentation for a given scenario, using the following specified styles:
6.2.1 User story.
6.2.2 Use case.
6.2.3 Requirements list.
6.2.4 Requirements catalogue.
6.3 Describe a requirement in terms of its characteristics or attributes and explain why each of the following may be needed:
6.3.1 Identifier.
6.3.2 Name.
6.3.3 Description.
6.3.4 Source.
6.3.5 Owner.
6.3.6 Author.
6.3.7 Type (general, technical, functional, non-functional).
6.3.8 Priority.
6.3.9 Business area.
6.3.10 Stakeholders.
6.3.11 Associated non-functional requirements.
6.3.12 Acceptance criteria.
6.3.13 Related requirements.
6.3.14 Related documents.
6.3.15 Comments.
6.3.16 Rationale.
6.3.17 Resolution.
6.3.18 Version history.
6.4 Describe the structure and contents of the requirements document:
6.4.1 Introduction and background.
6.4.2 Business process models.
6.4.3 Function model (use case diagram) of defined requirements.
6.4.4 Data model (class model) of defined requirements.
6.4.5 Requirements (defined using the selected documentation style).
6.4.6 Glossary.

7 Requirements Analysis 20%
Candidates will be able to:
7.1 Explain the rationale for prioritising requirements, using the MoSCoW prioritisation technique.
7.2 Interpret a given scenario and apply the MoSCoW prioritisation technique.
7.3 Examine individual requirements; apply filters and quality criteria to assess that they are well defined.
7.4 Use requirements for a given scenario to check for technical, business and financial feasibility.
7.5 Assign a requirement type to an individual requirement.
7.6 Organise the requirements for a given scenario by requirement type and functional area.
7.7 Within a given requirement set:
7.7.1 Identify and resolve duplicate requirements.
7.7.2 Identify and reconcile overlapping requirements.
7.7.3 Identify conflicting requirements and explain how requirements negotiation could be applied to resolve these conflicts.
7.7.4 Identify ambiguous requirements and aspects to be defined to remove ambiguity.
7.8 Explain the use of prototyping to elaborate requirements.

8 Requirements Validation 5%
Candidates will be able to:
8.1 Describe the rationale for the following approaches to requirements validation:
8.1.1 Informal reviews.
8.1.2 Formal reviews:
8.1.2.1 Structured walkthrough.
8.1.2.2 Prototype reviews.
8.2 Explain the steps to be followed in the validation process for requirements artefacts:
8.2.1 Plan review.
8.2.2 Conduct review of artefacts.
8.2.3 Collect comments.
8.2.4 Undertake actions.
8.2.5 Revise artefacts.
8.2.6 Obtain approval.

9 Requirements Management 10%
Candidates will be able to:
9.1 Explain the rationale for requirements management.
9.2 Define the elements of requirements management and the links between them.
9.3 Explain the structure and elements of a change control process.
9.4 Explain the structure and elements of version control.
9.5 Define two forms of traceability and how projects benefit from each of them:
9.5.1 Horizontal (forwards from origin to delivery and backwards from delivery to origin).
9.5.2 Vertical (to business objectives).
9.6 Explain the rationale and the approach to achieving requirements traceability.



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Warum sind Cyberrisiken so schwer greifbar?

Als mehr oder weniger neuartiges Phänomen stellen Cyberrisiken Unternehmen und Versicherer vor besondere Herausforderungen. Nicht nur die neuen Schadenszenarien sind abstrakter oder noch nicht bekannt. Häufig sind immaterielle Werte durch Cyberrisiken in Gefahr. Diese wertvollen Vermögensgegenstände sind schwer bewertbar.

Obwohl die Gefahr durchaus wahrgenommen wird, unterschätzen viele Firmen ihr eigenes Risiko. Dies liegt unter anderem auch an den Veröffentlichungen zu Cyberrisiken. In der Presse finden sich unzählige Berichte von Cyberattacken auf namhafte und große Unternehmen. Den Weg in die Presse finden eben nur die spektakulären Fälle. Die dort genannten Schadenszenarien werden dann für das eigene Unternehmen als unrealistisch eingestuft. Die für die KMU nicht minder gefährlichen Cyber­attacken werden nur selten publiziert.

Aufgrund der fehlenden öffentlichen Meldungen von Sicherheitsvorfällen an Sicherheitsbehörden und wegen der fehlenden Presseberichte fällt es schwer, Fakten und Zahlen zur Risikolage zu erheben. Aber ohne diese Grundlage fällt es schwer, in entsprechende Sicherheitsmaßnahmen zu investieren.

Erklärungsleitfaden anhand eines Ursache-Wirkungs-Modells

Häufig nähert man sich dem Thema Cyberrisiko anlass- oder eventbezogen, also wenn sich neue Schaden­szenarien wie die weltweite WannaCry-Attacke entwickeln. Häufig wird auch akteursgebunden beleuchtet, wer Angreifer oder Opfer sein kann. Dadurch begrenzt man sich bei dem Thema häufig zu sehr nur auf die Cyberkriminalität. Um dem Thema Cyberrisiko jedoch gerecht zu werden, müssen auch weitere Ursachen hinzugezogen werden.

Mit einer Kategorisierung kann das Thema ganzheitlich und nachvollziehbar strukturiert werden. Ebenso hilft eine solche Kategorisierung dabei, eine Abgrenzung vorzunehmen, für welche Gefahren Versicherungsschutz über eine etwaige Cyberversicherung besteht und für welche nicht.

Die Ursachen sind dabei die Risiken, während finanzielle bzw. nicht finanzielle Verluste die Wirkungen sind. Cyberrisiken werden demnach in zwei Hauptursachen eingeteilt. Auf der einen Seite sind die nicht kriminellen Ursachen und auf der anderen Seite die kriminellen Ursachen zu nennen. Beide Ursachen können dabei in drei Untergruppen unterteilt werden.

Nicht kriminelle Ursachen

Höhere Gewalt

Häufig hat man bei dem Thema Cyberrisiko nur die kriminellen Ursachen vor Augen. Aber auch höhere Gewalt kann zu einem empfindlichen Datenverlust führen oder zumindest die Verfügbarkeit von Daten einschränken, indem Rechenzentren durch Naturkatastrophen wie beispielsweise Überschwemmungen oder Erdbeben zerstört werden. Ebenso sind Stromausfälle denkbar.

Menschliches Versagen/Fehlverhalten

Als Cyberrisiken sind auch unbeabsichtigtes und menschliches Fehlverhalten denkbar. Hierunter könnte das versehentliche Veröffentlichen von sensiblen Informationen fallen. Möglich sind eine falsche Adressierung, Wahl einer falschen Faxnummer oder das Hochladen sensibler Daten auf einen öffentlichen Bereich der Homepage.

Technisches Versagen

Auch Hardwaredefekte können zu einem herben Datenverlust führen. Neben einem Überhitzen von Rechnern sind Kurzschlüsse in Systemtechnik oder sogenannte Headcrashes von Festplatten denkbare Szenarien.

Kriminelle Ursachen

Hackerangriffe

Hackerangriffe oder Cyberattacken sind in der Regel die Szenarien, die die Presse dominieren. Häufig wird von spektakulären Datendiebstählen auf große Firmen oder von weltweiten Angriffen mit sogenannten Kryptotrojanern berichtet. Opfer kann am Ende aber jeder werden. Ziele, Methoden und auch das Interesse sind vielfältig. Neben dem finanziellen Interesse können Hackerangriffe auch zur Spionage oder Sabotage eingesetzt werden. Mögliche Hackermethoden sind unter anderem: Social Engineering, Trojaner, DoS-Attacken oder Viren.

Physischer Angriff

Die Zielsetzung eines physischen Angriffs ist ähnlich dem eines Hacker­angriffs. Dabei wird nicht auf die Tools eines Hackerangriffs zurückgegriffen, sondern durch das physische Eindringen in Unternehmensgebäude das Ziel erreicht. Häufig sind es Mitarbeiter, die vertrauliche Informationen stehlen, da sie bereits den notwendigen Zugang zu den Daten besitzen.

Erpressung

Obwohl die Erpressung aufgrund der eingesetzten Methoden auch als Hacker­angriff gewertet werden könnte, ergibt eine Differenzierung Sinn. Erpressungsfälle durch Kryptotrojaner sind eines der häufigsten Schadenszenarien für kleinere und mittelständische Unternehmen. Außerdem sind auch Erpressungsfälle denkbar, bei denen sensible Daten gestohlen wurden und ein Lösegeld gefordert wird, damit sie nicht veröffentlicht oder weiterverkauft werden.

Ihre Cyberversicherung sollte zumindet folgende Schäden abdecken:

Cyber-Kosten:

  • Soforthilfe und Forensik-Kosten (Kosten der Ursachenermittlung, Benachrichtigungskosten und Callcenter-Leistung)
  • Krisenkommunikation / PR-Maßnahmen
  • Systemverbesserungen nach einer Cyber-Attacke
  • Aufwendungen vor Eintritt des Versicherungsfalls

Cyber-Drittschäden (Haftpflicht):

  • Befriedigung oder Abwehr von Ansprüchen Dritter
  • Rechtswidrige elektronische Kommunikation
  • Ansprüche der E-Payment-Serviceprovider
  • Vertragsstrafe wegen der Verletzung von Geheimhaltungspflichten und Datenschutzvereinbarungen
  • Vertragliche Schadenersatzansprüche
  • Vertragliche Haftpflicht bei Datenverarbeitung durch Dritte
  • Rechtsverteidigungskosten

Cyber-Eigenschäden:

  • Betriebsunterbrechung
  • Betriebsunterbrechung durch Ausfall von Dienstleister (optional)
  • Mehrkosten
  • Wiederherstellung von Daten (auch Entfernen der Schadsoftware)
  • Cyber-Diebstahl: elektronischer Zahlungsverkehr, fehlerhafter Versand von Waren, Telefon-Mehrkosten/erhöhte Nutzungsentgelte
  • Cyber-Erpressung
  • Entschädigung mit Strafcharakter/Bußgeld
  • Ersatz-IT-Hardware
  • Cyber-Betrug