Was ist das eigentlich? Cyberrisiken verständlich erklärt

Es wird viel über Cyberrisiken gesprochen. Oftmals fehlt aber das grundsätzliche Verständnis, was Cyberrisiken überhaupt sind. Ohne diese zu verstehen, lässt sich aber auch kein Versicherungsschutz gestalten.

Beinahe alle Aktivitäten des täglichen Lebens können heute über das Internet abgewickelt werden. Online-Shopping und Online-Banking sind im Alltag angekommen. Diese Entwicklung trifft längst nicht nur auf Privatleute, sondern auch auf Firmen zu. Das Schlagwort Industrie 4.0 verheißt bereits eine zunehmende Vernetzung diverser geschäftlicher Vorgänge über das Internet.

Anbieter von Cyberversicherungen für kleinere und mittelständische Unternehmen (KMU) haben Versicherungen die Erfahrung gemacht, dass trotz dieser eindeutigen Entwicklung Cyberrisiken immer noch unterschätzt werden, da sie als etwas Abstraktes wahrgenommen werden. Für KMU kann dies ein gefährlicher Trugschluss sein, da gerade hier Cyberattacken existenzbedrohende Ausmaße annehmen können. So wird noch häufig gefragt, was Cyberrisiken eigentlich sind. Diese Frage ist mehr als verständlich, denn ohne (Cyber-)Risiken bestünde auch kein Bedarf für eine (Cyber-)Versicherung.

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Gsuite exam Format | Gsuite Course Contents | Gsuite Course Outline | Gsuite exam Syllabus | Gsuite exam Objectives

A Google Cloud certification in G Suite signals to employers that you possess the digital skills to work collaboratively and productively in a professional environment. By earning the G Suite certification, you prove your ability to complete common workplace activities using cloud-based tools to create and share documents, spreadsheets, presentations, and files. You demonstrate that you can communicate effectively with email and online meeting solutions.

This exam verifies proficiency in key features of the G Suite platform:
- Drive
- Gmail
- Hangouts Meet
- Docs
- Sheets
- Forms
- Slides

1. Using Drive
1.1 Managing files. Considerations include:
- Copying
- Moving to trash
- Downloading to hard drive
- Uploading from hard drive

1.2 Creating and managing folders. Considerations include:
- Moving
- Renaming
- Removing (moving to trash)
- Uploading folders from hard drive

1.3 Locating files. Methods include:
- Search
- latest
- Shared with me
- Computer and device sync settings

1.4 Changing display and settings. Settings include:
- Grid or list view
- File or folder details
- Offline accessibility
- Notifications (adding content, delete a file)
- Folder activity (for example, last modified date)

1.5 Sharing files and folders. Options include:
- Add to My Drive
- Assign or removing ownership
- Permission settings (Off, Folders: organize, add, edit; view only; Docs: edit, comment, view)
- Sharing notifications
- Publish to web

2. Using Gmail
2.1 Personalizing settings
- Set vacation responder
- Desktop notifications
- Language and Display preferences

2.2 Managing your inbox. Considerations include:
- Applying filters and blocking addresses
- Archiving messages
- Mute
- Multiple inboxes

2.3 Managing and communicating with contacts. Considerations include:
- Composing, replying/reply all, forwarding email messages, CCing, BCCing
- Launching a text chat
- Launching a video call
- Sharing files (attaching or linking)
- Inserting image

2.4 Locating messages
- Searching and sorting your inbox
- Sent messages
- Drafts

2.5 Using Gmail Offline.
3. Using Hangouts Meet
3.1 Scheduling a Hangout
3.2 Launching a Hangout
3.3 Presenting your screen in a Hangout

3.4 Managing sound, video and bandwidth. Actions include:
- Muting microphone
- Turning camera off
- Reducing bandwidth

Managing meetings with Hangouts. Features include:
- Dialing in
- Inviting users
- Hangouts chat
- Muting other users
- Ejecting users

4. Working in Docs
4.1 Setting up pages. Factors include:
- Page size, orientation, and color
- Adding footers, headers, and page numbers
- Adding Table of Contents

4.2 Inserting non-text elements. Elements include:
- Images
- Tables
- External links
- In Doc linking
- Bookmarks

4.3 Changing text attributes. Attributes include:
- Font
- Font size
- Text and highlight color
- Bold, italic, underline

4.4 Formatting text blocks. Attributes include:
- Paragraph styles
- Alignment
- Line and paragraph spacing
- Columns
- Numbering and bullets

4.5 Using content management tools. Tools include:
- Spelling
- Personal dictionary

4.6 Inserting and editing tables. Actions include:
- Creating/deleting tables
- Inserting/deleting rows and columns
- Managing table properties, such as color, border, dimensions, and alignment

4.7 Collaborating and sharing in Docs. Considerations include:
- Comments
- Editing
- Suggesting
- Revision history

4.8 get as
5. Working in Sheets

5.1 Managing values, rows, cells, or columns. Considerations include:
- Adding
- Deleting
- Freezing
- Inserting

5.2 Formatting sheets and cells. Considerations include:
- Bolding and italicizing
- Merging cells
- Text wrapping
- Fill color
- Borders
- Data validation
- Alignment
- Fonts
- Font size
- Date formats
- Currency
- Adding, deleting, copying, copy to…, and renaming sheets

5.3 Inserting non-text elements. Elements include:
- Charts
- Images
- Links
- Forms
- Drawings

5.4 Using functions. Basic tools and functions include:
- Function list

5.5 Managing and transforming data. Considerations include:
- Conditional formatting
- Naming, sorting, and protecting sheets and ranges
- Creating filters and filter views
- Validating data
- Protecting sheets
- Creating and modifying charts

5.6 Collaborating and sharing in Sheets. Considerations include:
- Comments
- Revision history
- get as

5.7 Importing and converting from other file types. File types include:
- .csv
- .xls

6. Working in Slides
6.1 Building a presentation. Considerations include:
- Adding, copying, deleting slides
- Apply layouts and themes
- Presenter notes
- Creating animations
- Copy and paste slides and adjust to destination formatting
- Linking slides

6.2 Working with text. Factors include:
- Inserting text blocks
- Font
- Font size
- Text and highlight color
- Bold, italic, underline
- Setting capitalization

6.3 Working with non-text elements. Actions include inserting and working with:
- Images
- Charts
- Diagrams
- Lines
- Shapes
- Tables
- Slide numbers
- Videos

6.4 Arranging objects. Actions include:
- Sending to front or back
- Group/ungroup
- Alignment
- Rotation
- Distribute
- Snap-to guiding lines
- Resizing

6.5 Sharing a presentation. Considerations include:
- Presenter view
- Print settings and preview
- Publish to web

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Warum sind Cyberrisiken so schwer greifbar?

Als mehr oder weniger neuartiges Phänomen stellen Cyberrisiken Unternehmen und Versicherer vor besondere Herausforderungen. Nicht nur die neuen Schadenszenarien sind abstrakter oder noch nicht bekannt. Häufig sind immaterielle Werte durch Cyberrisiken in Gefahr. Diese wertvollen Vermögensgegenstände sind schwer bewertbar.

Obwohl die Gefahr durchaus wahrgenommen wird, unterschätzen viele Firmen ihr eigenes Risiko. Dies liegt unter anderem auch an den Veröffentlichungen zu Cyberrisiken. In der Presse finden sich unzählige Berichte von Cyberattacken auf namhafte und große Unternehmen. Den Weg in die Presse finden eben nur die spektakulären Fälle. Die dort genannten Schadenszenarien werden dann für das eigene Unternehmen als unrealistisch eingestuft. Die für die KMU nicht minder gefährlichen Cyber­attacken werden nur selten publiziert.

Aufgrund der fehlenden öffentlichen Meldungen von Sicherheitsvorfällen an Sicherheitsbehörden und wegen der fehlenden Presseberichte fällt es schwer, Fakten und Zahlen zur Risikolage zu erheben. Aber ohne diese Grundlage fällt es schwer, in entsprechende Sicherheitsmaßnahmen zu investieren.

Erklärungsleitfaden anhand eines Ursache-Wirkungs-Modells

Häufig nähert man sich dem Thema Cyberrisiko anlass- oder eventbezogen, also wenn sich neue Schaden­szenarien wie die weltweite WannaCry-Attacke entwickeln. Häufig wird auch akteursgebunden beleuchtet, wer Angreifer oder Opfer sein kann. Dadurch begrenzt man sich bei dem Thema häufig zu sehr nur auf die Cyberkriminalität. Um dem Thema Cyberrisiko jedoch gerecht zu werden, müssen auch weitere Ursachen hinzugezogen werden.

Mit einer Kategorisierung kann das Thema ganzheitlich und nachvollziehbar strukturiert werden. Ebenso hilft eine solche Kategorisierung dabei, eine Abgrenzung vorzunehmen, für welche Gefahren Versicherungsschutz über eine etwaige Cyberversicherung besteht und für welche nicht.

Die Ursachen sind dabei die Risiken, während finanzielle bzw. nicht finanzielle Verluste die Wirkungen sind. Cyberrisiken werden demnach in zwei Hauptursachen eingeteilt. Auf der einen Seite sind die nicht kriminellen Ursachen und auf der anderen Seite die kriminellen Ursachen zu nennen. Beide Ursachen können dabei in drei Untergruppen unterteilt werden.

Nicht kriminelle Ursachen

Höhere Gewalt

Häufig hat man bei dem Thema Cyberrisiko nur die kriminellen Ursachen vor Augen. Aber auch höhere Gewalt kann zu einem empfindlichen Datenverlust führen oder zumindest die Verfügbarkeit von Daten einschränken, indem Rechenzentren durch Naturkatastrophen wie beispielsweise Überschwemmungen oder Erdbeben zerstört werden. Ebenso sind Stromausfälle denkbar.

Menschliches Versagen/Fehlverhalten

Als Cyberrisiken sind auch unbeabsichtigtes und menschliches Fehlverhalten denkbar. Hierunter könnte das versehentliche Veröffentlichen von sensiblen Informationen fallen. Möglich sind eine falsche Adressierung, Wahl einer falschen Faxnummer oder das Hochladen sensibler Daten auf einen öffentlichen Bereich der Homepage.

Technisches Versagen

Auch Hardwaredefekte können zu einem herben Datenverlust führen. Neben einem Überhitzen von Rechnern sind Kurzschlüsse in Systemtechnik oder sogenannte Headcrashes von Festplatten denkbare Szenarien.

Kriminelle Ursachen


Hackerangriffe oder Cyberattacken sind in der Regel die Szenarien, die die Presse dominieren. Häufig wird von spektakulären Datendiebstählen auf große Firmen oder von weltweiten Angriffen mit sogenannten Kryptotrojanern berichtet. Opfer kann am Ende aber jeder werden. Ziele, Methoden und auch das Interesse sind vielfältig. Neben dem finanziellen Interesse können Hackerangriffe auch zur Spionage oder Sabotage eingesetzt werden. Mögliche Hackermethoden sind unter anderem: Social Engineering, Trojaner, DoS-Attacken oder Viren.

Physischer Angriff

Die Zielsetzung eines physischen Angriffs ist ähnlich dem eines Hacker­angriffs. Dabei wird nicht auf die Tools eines Hackerangriffs zurückgegriffen, sondern durch das physische Eindringen in Unternehmensgebäude das Ziel erreicht. Häufig sind es Mitarbeiter, die vertrauliche Informationen stehlen, da sie bereits den notwendigen Zugang zu den Daten besitzen.


Obwohl die Erpressung aufgrund der eingesetzten Methoden auch als Hacker­angriff gewertet werden könnte, ergibt eine Differenzierung Sinn. Erpressungsfälle durch Kryptotrojaner sind eines der häufigsten Schadenszenarien für kleinere und mittelständische Unternehmen. Außerdem sind auch Erpressungsfälle denkbar, bei denen sensible Daten gestohlen wurden und ein Lösegeld gefordert wird, damit sie nicht veröffentlicht oder weiterverkauft werden.

Ihre Cyberversicherung sollte zumindet folgende Schäden abdecken:


  • Soforthilfe und Forensik-Kosten (Kosten der Ursachenermittlung, Benachrichtigungskosten und Callcenter-Leistung)
  • Krisenkommunikation / PR-Maßnahmen
  • Systemverbesserungen nach einer Cyber-Attacke
  • Aufwendungen vor Eintritt des Versicherungsfalls

Cyber-Drittschäden (Haftpflicht):

  • Befriedigung oder Abwehr von Ansprüchen Dritter
  • Rechtswidrige elektronische Kommunikation
  • Ansprüche der E-Payment-Serviceprovider
  • Vertragsstrafe wegen der Verletzung von Geheimhaltungspflichten und Datenschutzvereinbarungen
  • Vertragliche Schadenersatzansprüche
  • Vertragliche Haftpflicht bei Datenverarbeitung durch Dritte
  • Rechtsverteidigungskosten


  • Betriebsunterbrechung
  • Betriebsunterbrechung durch Ausfall von Dienstleister (optional)
  • Mehrkosten
  • Wiederherstellung von Daten (auch Entfernen der Schadsoftware)
  • Cyber-Diebstahl: elektronischer Zahlungsverkehr, fehlerhafter Versand von Waren, Telefon-Mehrkosten/erhöhte Nutzungsentgelte
  • Cyber-Erpressung
  • Entschädigung mit Strafcharakter/Bußgeld
  • Ersatz-IT-Hardware
  • Cyber-Betrug