Was ist das eigentlich? Cyberrisiken verständlich erklärt

Es wird viel über Cyberrisiken gesprochen. Oftmals fehlt aber das grundsätzliche Verständnis, was Cyberrisiken überhaupt sind. Ohne diese zu verstehen, lässt sich aber auch kein Versicherungsschutz gestalten.

Beinahe alle Aktivitäten des täglichen Lebens können heute über das Internet abgewickelt werden. Online-Shopping und Online-Banking sind im Alltag angekommen. Diese Entwicklung trifft längst nicht nur auf Privatleute, sondern auch auf Firmen zu. Das Schlagwort Industrie 4.0 verheißt bereits eine zunehmende Vernetzung diverser geschäftlicher Vorgänge über das Internet.

Anbieter von Cyberversicherungen für kleinere und mittelständische Unternehmen (KMU) haben Versicherungen die Erfahrung gemacht, dass trotz dieser eindeutigen Entwicklung Cyberrisiken immer noch unterschätzt werden, da sie als etwas Abstraktes wahrgenommen werden. Für KMU kann dies ein gefährlicher Trugschluss sein, da gerade hier Cyberattacken existenzbedrohende Ausmaße annehmen können. So wird noch häufig gefragt, was Cyberrisiken eigentlich sind. Diese Frage ist mehr als verständlich, denn ohne (Cyber-)Risiken bestünde auch kein Bedarf für eine (Cyber-)Versicherung.

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How to Connect a Printer via Citrix

An avid technology enthusiast, Steve Gregory has been writing professionally since 2002. With more than 10 years of experience as a network administrator, Gregory holds an Information Management certificate from the University of Maryland and is pursuing MCSE certification. His work has appeared in numerous online publications, including Chron and GlobalPost.

Citrix Endpoint Management MDM review

Formerly known as Xenmobile, Citrix Endpoint Manager is a unified device management system that provides a simplified platform for IT departments to monitor and administer hardware of all types.

With features beyond the scope of standard Mobile Device Management (MDM) products, Citrix Endpoint Manager supports all commercially available mobile operating systems and desktop OSs. Offered stand-alone or as part of a more comprehensive selection of Citrix business software, Citrix Endpoint Manager aims to be seamless for the end user and effortless for the IT department to manage. 


Citrix Endpoint Management is a feature-packed MDM solution (Image credit: Citrix) Features

Citrix Endpoint Manager is an upgraded version of Xenmobile, offering additional features.

In addition to the usual MDM functionalities like compliance management and application control, Citrix Endpoint Manager provides all the necessary tools for end-users to carry out their tasks. It offers a comprehensive BYOD management system with hassle-free enrollment and supports handheld scanners and similar endpoints.

The system enables easy tracking and identification of both devices and users, allowing for managing content viewed on devices (whether online or on corporate servers), deployment of software and apps, and assignment and withdrawal of permissions. The comprehensive inventory can be managed and grouped by device and other parameters, and policies can be applied and adjusted across hardware and users, all from the admin screen of Citrix Endpoint Manager.

Installation and setup

The Citrix Endpoint Manager is a powerful tool that operates seamlessly within a standard Citrix Workspace environment. It offers a comprehensive suite of tools and features for managing devices and applications within an organization. 

With the ability to integrate with existing workspaces, the Endpoint Manager makes it easy to enroll devices and manage app distribution or restrictions across the network. To enroll devices, a console with all the necessary tools is provided, and end users can use the AutoDiscovery feature for enrollment, making the process simpler and reducing the workload on the MDM administrator. 

An Apple Push Notifications developer account is required for Apple hardware, while Android devices require an organizational Google account and a Google Play account. 

With the Citrix Endpoint Manager, organizations can streamline device management processes and Improve productivity and security.


Citrix Endpoint Manager works with most mobile and desktop operating systems (Image credit: Citrix) Compatibility

Citrix Endpoint Manager offers integrated administration of Android and Android Enterprise, Chrome OS, macOS, iOS, tvOS, iPadOS, and Windows 10 devices. Only macOS and tvOS cannot be found on mobile hardware. Linux is only supported by a Citrix Ready workspace hub compatible with the Raspberry Pi 3.

Citrix Endpoint Manager can access and control these devices' management systems. So, for example, the Unified Endpoint Management capability in Windows 10 can be used to enroll and manage Windows 10 tablets and hybrids. Similarly, Citrix Endpoint Manager can access mobile device data, app information, and control security and other aspects in iOS for iPhone and iPadOS for the Apple iPad.

Additionally, Citrix Endpoint Manager supports Alexa for Business, making it the ideal choice for managing and administering mobile IoT devices and integrating those with the usual MDM hardware. Need to start a projector or dim the lights in the conference room? Those integrations can be handled from a permitted mobile device across the Citrix Endpoint Manager environment.


Citrix Endpoint Manager prioritizes both hardware and user compatibility. Rather than restricting users to specific devices, it takes a flexible approach, allowing organizations to determine the best machines, apps, and software vendors for their IT, colleagues, and overall business needs.

Citrix Workspace is a unified platform that can be accessed across devices and profiles, ensuring that users have the necessary tools on the hardware they use. Enrollment is simple and usually doesn't require repetition.

From an administrative perspective, each user and device can be easily managed through a user-friendly interface that provides analysis data. This interface allows you to monitor compliance information device statistics by platform and carrier and manage device security, apps, and permissions. 


Citrix's price calculator can be quite handy for larger organizations (Image credit: Citrix) Plans and pricing

Are you looking for pricing options for Citrix? They offer different packages that can be scaled according to the needs of your business. 

The Stand-alone package integrates with other Citrix products and supports major platforms and hardware. This package costs $4 per user or $3 per monthly device.

Workspace Premium is a more comprehensive solution that costs $18 per user per month. This package offers a secure interface to access apps and files, including Citrix Endpoint Manager and other notable Citrix products.

Workspace Premium Plus costs $25 per user per month and includes hybrid deployment options for Citrix Virtual Apps and Desktops, with cloud management.

To know how much Citrix Endpoint Manager may cost, visit their website, which provides a helpful calculator. Simply choose a plan, usage type, and quantity to get an estimation (actual prices may vary).

For instance, if you have 500 users and choose the Stand-alone package on a one-year contract, it would cost $4.83 per user per month. If you choose a three-year contract, you could save 20% and pay only $3.87 per user monthly.

Final verdict

When selecting a mobile device management (MDM) solution, many factors must be considered. One important consideration is the offerings provided by established players in organizational collaboration networks. Citrix Endpoint Manager is a strong contender in this space due to its wide assortment of features and tools and its straightforward device enrollment process.

If your network is already utilizing Citrix Workspace or requires an upgrade, then choosing Citrix Endpoint Manager would be a sensible decision. The necessary operating systems and server software have already been installed, and the server hardware is operational. If your budget permits, transitioning to Citrix Endpoint Manager within an existing Citrix environment may be your most appropriate option.

With its powerful management capabilities and user-friendly interface, Citrix Endpoint Manager can help streamline your organization's mobile device management processes, allowing you to focus on what matters - your business. 

Whether managing a small team of mobile workers or a large enterprise with thousands of devices, Citrix Endpoint Manager has the tools and features you need to succeed. So why not try it today and see how it can help take your mobile device management to the next level?

Citrix Endpoint Management: Price Comparison

Hackers target Citrix NetScaler vulnerabilities to gain persistent access

A new report released today by Fox-IT, part of NCC Group PLC, has detailed how about 2,000 Citrix NetScalers have been exploited by a threat actor to gain persistent access.

Citrix NetScaler is an application delivery controller and load-balancing solution offered by Citrix Systems Inc. The devices optimize the delivery of applications over the internet and private networks by distributing traffic across multiple servers, ensuring that application performance is maintained and downtime is minimized.

The threat actor who is targeting Citrix NetScaler installations is doing so by exploiting a known set of vulnerabilities that were first disclosed on July 18. The publication of the vulnerabilities only came about after security companies had already started seeing exploitation in the wild.

In collaboration with the Dutch Institute of Vulnerability Disclosure, Fox-IT found that 31,127 NetScaler devices were vulnerable to one of the key vulnerabilities found in July, designated CVE-2023-3519. According to the U.S. National Institute of Standards and Technology, CVE-2023-3519 is a Citrix NetScaler ADC and NetScaler Gateway code injection vulnerability with a score of 9.8 out of 10 in terms of how serious it is.

As of Aug. 14, Fox-IT also found that 1,828 NetScalers remain “backdoored.” What is surprising, however, is that of the 1,828 NetScalers that had been compromised, 1,248 had actually been patched for CVE-2023-3519.

“A patched NetScaler can still contain a backdoor,” Fox-IT researchers wrote in their post. “It is recommended to perform an Indicator of Compromise check on your NetScalers, regardless of when the patch was applied.”

Although the numbers are relatively small, the key takeaway from the report is that even with the best intentions, including installing all updates and patching all vulnerabilities, devices can still be compromised.

Users of Citrix NetScalers that may have been compromised are advised to secure forensic data. Fox-IT strongly recommends making a forensic copy of both the disk and the memory of the appliance before any remediation or investigative actions are done. If the Citrix appliance is installed on a hypervisor, a snapshot can be made for a follow-up investigation.

If a web shell is found, Citrix NetScaler users are advised to investigate whether it has been used to perform activities via the NetScaler access logs. If there are indications that the web shell has been used to perform unauthorized activities, users should identify whether the adversary has successfully taken steps to move laterally from the NetScaler toward another system in their infrastructure.

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Warum sind Cyberrisiken so schwer greifbar?

Als mehr oder weniger neuartiges Phänomen stellen Cyberrisiken Unternehmen und Versicherer vor besondere Herausforderungen. Nicht nur die neuen Schadenszenarien sind abstrakter oder noch nicht bekannt. Häufig sind immaterielle Werte durch Cyberrisiken in Gefahr. Diese wertvollen Vermögensgegenstände sind schwer bewertbar.

Obwohl die Gefahr durchaus wahrgenommen wird, unterschätzen viele Firmen ihr eigenes Risiko. Dies liegt unter anderem auch an den Veröffentlichungen zu Cyberrisiken. In der Presse finden sich unzählige Berichte von Cyberattacken auf namhafte und große Unternehmen. Den Weg in die Presse finden eben nur die spektakulären Fälle. Die dort genannten Schadenszenarien werden dann für das eigene Unternehmen als unrealistisch eingestuft. Die für die KMU nicht minder gefährlichen Cyber­attacken werden nur selten publiziert.

Aufgrund der fehlenden öffentlichen Meldungen von Sicherheitsvorfällen an Sicherheitsbehörden und wegen der fehlenden Presseberichte fällt es schwer, Fakten und Zahlen zur Risikolage zu erheben. Aber ohne diese Grundlage fällt es schwer, in entsprechende Sicherheitsmaßnahmen zu investieren.

Erklärungsleitfaden anhand eines Ursache-Wirkungs-Modells

Häufig nähert man sich dem Thema Cyberrisiko anlass- oder eventbezogen, also wenn sich neue Schaden­szenarien wie die weltweite WannaCry-Attacke entwickeln. Häufig wird auch akteursgebunden beleuchtet, wer Angreifer oder Opfer sein kann. Dadurch begrenzt man sich bei dem Thema häufig zu sehr nur auf die Cyberkriminalität. Um dem Thema Cyberrisiko jedoch gerecht zu werden, müssen auch weitere Ursachen hinzugezogen werden.

Mit einer Kategorisierung kann das Thema ganzheitlich und nachvollziehbar strukturiert werden. Ebenso hilft eine solche Kategorisierung dabei, eine Abgrenzung vorzunehmen, für welche Gefahren Versicherungsschutz über eine etwaige Cyberversicherung besteht und für welche nicht.

Die Ursachen sind dabei die Risiken, während finanzielle bzw. nicht finanzielle Verluste die Wirkungen sind. Cyberrisiken werden demnach in zwei Hauptursachen eingeteilt. Auf der einen Seite sind die nicht kriminellen Ursachen und auf der anderen Seite die kriminellen Ursachen zu nennen. Beide Ursachen können dabei in drei Untergruppen unterteilt werden.

Nicht kriminelle Ursachen

Höhere Gewalt

Häufig hat man bei dem Thema Cyberrisiko nur die kriminellen Ursachen vor Augen. Aber auch höhere Gewalt kann zu einem empfindlichen Datenverlust führen oder zumindest die Verfügbarkeit von Daten einschränken, indem Rechenzentren durch Naturkatastrophen wie beispielsweise Überschwemmungen oder Erdbeben zerstört werden. Ebenso sind Stromausfälle denkbar.

Menschliches Versagen/Fehlverhalten

Als Cyberrisiken sind auch unbeabsichtigtes und menschliches Fehlverhalten denkbar. Hierunter könnte das versehentliche Veröffentlichen von sensiblen Informationen fallen. Möglich sind eine falsche Adressierung, Wahl einer falschen Faxnummer oder das Hochladen sensibler Daten auf einen öffentlichen Bereich der Homepage.

Technisches Versagen

Auch Hardwaredefekte können zu einem herben Datenverlust führen. Neben einem Überhitzen von Rechnern sind Kurzschlüsse in Systemtechnik oder sogenannte Headcrashes von Festplatten denkbare Szenarien.

Kriminelle Ursachen


Hackerangriffe oder Cyberattacken sind in der Regel die Szenarien, die die Presse dominieren. Häufig wird von spektakulären Datendiebstählen auf große Firmen oder von weltweiten Angriffen mit sogenannten Kryptotrojanern berichtet. Opfer kann am Ende aber jeder werden. Ziele, Methoden und auch das Interesse sind vielfältig. Neben dem finanziellen Interesse können Hackerangriffe auch zur Spionage oder Sabotage eingesetzt werden. Mögliche Hackermethoden sind unter anderem: Social Engineering, Trojaner, DoS-Attacken oder Viren.

Physischer Angriff

Die Zielsetzung eines physischen Angriffs ist ähnlich dem eines Hacker­angriffs. Dabei wird nicht auf die Tools eines Hackerangriffs zurückgegriffen, sondern durch das physische Eindringen in Unternehmensgebäude das Ziel erreicht. Häufig sind es Mitarbeiter, die vertrauliche Informationen stehlen, da sie bereits den notwendigen Zugang zu den Daten besitzen.


Obwohl die Erpressung aufgrund der eingesetzten Methoden auch als Hacker­angriff gewertet werden könnte, ergibt eine Differenzierung Sinn. Erpressungsfälle durch Kryptotrojaner sind eines der häufigsten Schadenszenarien für kleinere und mittelständische Unternehmen. Außerdem sind auch Erpressungsfälle denkbar, bei denen sensible Daten gestohlen wurden und ein Lösegeld gefordert wird, damit sie nicht veröffentlicht oder weiterverkauft werden.

Ihre Cyberversicherung sollte zumindet folgende Schäden abdecken:


  • Soforthilfe und Forensik-Kosten (Kosten der Ursachenermittlung, Benachrichtigungskosten und Callcenter-Leistung)
  • Krisenkommunikation / PR-Maßnahmen
  • Systemverbesserungen nach einer Cyber-Attacke
  • Aufwendungen vor Eintritt des Versicherungsfalls

Cyber-Drittschäden (Haftpflicht):

  • Befriedigung oder Abwehr von Ansprüchen Dritter
  • Rechtswidrige elektronische Kommunikation
  • Ansprüche der E-Payment-Serviceprovider
  • Vertragsstrafe wegen der Verletzung von Geheimhaltungspflichten und Datenschutzvereinbarungen
  • Vertragliche Schadenersatzansprüche
  • Vertragliche Haftpflicht bei Datenverarbeitung durch Dritte
  • Rechtsverteidigungskosten


  • Betriebsunterbrechung
  • Betriebsunterbrechung durch Ausfall von Dienstleister (optional)
  • Mehrkosten
  • Wiederherstellung von Daten (auch Entfernen der Schadsoftware)
  • Cyber-Diebstahl: elektronischer Zahlungsverkehr, fehlerhafter Versand von Waren, Telefon-Mehrkosten/erhöhte Nutzungsentgelte
  • Cyber-Erpressung
  • Entschädigung mit Strafcharakter/Bußgeld
  • Ersatz-IT-Hardware
  • Cyber-Betrug